Great Plains Moving and Storage

Reviews 3

DA

Daniel Buchmeier

There is a character count so I must bullet point (from the 5 page letter I wrote to corporate) as to why you should not use GP Movers... • My move coordinator was not available on the day of my move and the rep I spoke to said "OOOPS, WE FORGOT TO SCHEDULE YOUR MOVE" • Sent over a rookie team to load the truck 4 hours late • Unaware that this was a two stop move on arrival that was specd on the estimate • A mover admitted that "He was not very good at this (moving stuff)" • Had to ask repeatedly for the movers to lay down runners • Had to ask repeatedly to wrap the stairs • Had to ask for runners to be placed on the stairs to protect the carpet • Had to ask repeatedly to have the move kit installed in the washer before it was moved • When moving the washer, water spilled all over the carpet on the stairs • I had to ask to place runners again because they were just going to walk on the wet carpet with dirty shoes • The movers finished loading at 10:30 at night • MOVE COORDINATOR DID NOT MAKE NOTE OF MY SECOND STOP (that was on estimate) FOR FINAL LOAD AND DELIVERY, SO THE TRUCK WAS MIXED ALL TOGETHER WHEN IT ARRIVED 1,600 MILES AT DESTINATION. • The driver tried to blame me for the second stop and when we confirmed the second stop with the estimator, the driver did nothing to try and lead the crew to solve the problem with the truck being packed incorrectly • The driver continued to confront me with the impossibility of unloading his truck • The moving crew leader informed me that they would like tips at the end of move. I usually tip the movers, but I have never received this kind of up-front pressure to do so • DRIVER WAS CONFRONTATIONAL ALL DAY WITH THE MOVING CREW TO WHERE VIOLENCE BROKE OUT BETWEEN THEM NUMEROUS TIMES (I have an audio recording) • Little care was taken with the moving of our furniture or boxes where things were stacked and smashed on top of one another • Move coordinator was not available during this entire time • Had to explain to 3 different GP reps about the situation and was told to call another customer service number • En route to the second stop, the driver yelled at me over the phone about not being able to find the second address and then hung up on me • Driver nearly backed the semi-truck into my ex-wife’s new car and stopped within 3 inches even after his partner was heavily signaling to stop • I had to ask if anyone was going to assemble the furniture that was unassembled at the start • The "parts boxes" were all mixed up between the two stops and no one could figure out what screws went to what • Another argument broke out inside my residence between the driver and movers and I thought a crime was going to be committed • Large mattress boxes and packing boxes were left behind for me to direct back into the truck • I felt pressured to tip and tipped way more than I normally would for such a disaster • There was damage to items upon delivery, but nothing a claim would really fix. the experience was way worse than the damage. THERE IS MORE, BUT NEED TO SAVE ROOM FOR THE CUSTOMER SERVICE PORTION: After sending in my 5 page letter to customer service, North American reps replied and apologized but tried to place blame on me by not calling the customer service line during the move debacle and repeatedly denied any responsibility • North American asked "What exactly did you expect the outcome of your complaint to be?" and then asked in another email "What exactly would you like to see happen with this issue?" as if I was to make some kind of offer, which I did for a random amount of a $500 refund. I was promptly rejected by them saying "We cannot compensate for intangibles such as a bad experience." • They ended each email with "this matter is closed". I am NOT the kind of person who writes bad reviews about companies. Who has time? But this was an extraordinary experience that was beyond stressful. Great Plains / North American took zero responsibility with a customer and left me no choice but to give them an unfavorable review. Maybe they will learn a thing or two about service someday.

A

Anonymous User

DO NOT USE if you want your stuff delivered on time!!!! Great Plains wants your business right up until the time that they actually get it, and then its down hill from there. Started off a little sketchy with unreturned phone calls and less than expected follow up but I didnt feel too concerned because they were generally apologetic and friendly...up until packing and move time. Packing crew showed up late, took numerous smoke breaks, and left cigarette butts all over yard. Moving day (a Friday) started out okay with truck arriving early, but an hour or so in driver alerted me that Great Plains had underestimated load size by 200 cubic feet, and he didnt think he could get it all on the truck. What??? Called Great Plains and they initially refused to send another truck until they new for sure that everything wouldnt fit, despite me and the driver telling them so. Had to get everything out of my house as I was flying out the next morning, but that didnt seem to sink in to them. Spoke to Sales Rep who promised to look into and call back, but never did. Still hasnt called back to this day! Finally sent another truck late in the day, with only a driver so I had to help load. Driver didnt handle items with care at all, however had no choice but to let him take stuff as I had an early flight next day. Called Great Plains office next business day and no one had done anything to arrange for follow up load. Spoke to person identified as right under the top guy, and he was no help, but did tell me that I should be thankful that they are moving the rest of my stuff - the stuff that they didnt estimate properly - for free. Spoke to Allied Customer Service - again no help. Spoke to person who called after I left message on Allied Office of The Presidents voicemail - again no help. Still havent received final shipment, but have been told to expect it by April 10th, nearly two weeks after original delivery window, and Allied/ Great Plains appreciates my business so much that they arent willing to discount move at all. Again, cannot stress point enough - do not use, and if you do, BEWARE!

WA

Wayne Sidney

Worst moving company I have ever used and I have moved many times over the years. Scheduling was a nightmare, when they came to pack our things from our Littleton house they were hours late and did not finish until after 10:00 PM. My wife missed my daughters first concert performance ever as a result. For the delivery end, we were given 8:00 to 10:00 AM window, they showed up at around 2:30 PM. The packing and handling was so poor, numerous fragile things broken due to carelessness and thoughtlessness. Claimed they could not assemble the beds because parts were missing which was really unlike their guy Brian to do that. So my crew gave up and left mattresses in garage and said we would have to wait for Brian who was tied up the next day on a job and of course it was Memorial Day holiday weekend so it would have to wait until Tuesday. Wonderful for us to have to extend our monthlong hotel stay another 3 days because apparently only Brian knew where the parts were and could properly put things together. Same went for our refrigerator , which currently sits in our living room as they could not get door off to get it in position in the kitchen. What a freakin disaster. The crew was young and hard working but seemed way in over their heads and as midnight rolled around they were obviously wiped out and ready to quit. And of course, couldnt be bothered to promise to get right back first thing Saturday morning. So we wait and wonder if we will hear from them in a timely manner and if indeed our savior Brian will be there to put everything right again. Seriously what a joke of an organization, including the moving crew getting high as they made their shuttle runs to unload from the main truck to the small truck to get to our house. If I could give them a zero star rating I would. Stay away from these amateurs

Other organizations