The UPS Store

12081 W Alameda Pkwy, Denver, CO 80228, USA

Address:	12081 W Alameda Pkwy, Denver, CO 80228, USA
Phone:	+1 303-986-2535
Site:	theupsstorelocal.com
Rating:	3.3
Working:	8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 9AM–5PM Closed

Location

Photos 13

Reviews 9

Anonymous User

I waited behind two people who were really chit chatty and slow this morning. The one lady there was very friendly, but seemed pretty incompetent when I asked her to package two childrens books for me. She shuffled around, trying different boxes, and then found one that fit, folded it flat and set it aside with my items. I paid for the box and the shipping, which seemed pretty expensive, but whatever. After waiting that long, whatever. Then she asks me for my email so she can send me the tracking number. I said, "Isnt it on my receipt?" She said "No." and just glared at me. I had a line of people behind me, so I stood aside and then when they were all gone, I said, will you please package that for me while Im here? She really didnt want to, but there was no one around so she finally did it. I was mad I had to ask that many times. If you pay for something to be packaged, how are you supposed to know it was done nicely or done correctly at all if they wont do it in front of you? My items were just lying out in the open, unpackaged after I paid $20 to ship it to the next state. That is unprofessional, and I think its shady. She did a really nice job and then printed out the shipping label and handed me the TRACKING NUMBER. Not difficult to do! She rolled her eyes and copped an attitude the whole time. I WILL NEVER SHIP UPS AGAIN. Simply on principle alone. Terrible experience and very suspicious the way she was acting the whole time. I dont doubt she sold all my information including the allegedly essential email address. She was nice enough, but very unhelpful at the actual point of the transaction. I wasted so much time in there. Save yourself the hassle and go elsewhere.

Paul Tinetti

Stay away from this store! They were anything but helpful. I made absolutely no unreasonable requests. I brought in a seamless package (slip cover type) and they said I needed to put my things in their certified packaging ($7) to be covered if anything happens during shipment. Alright...fine... then it needs peanuts to fill the .5" gap from my box inside theirs for another $4. I say no, just dont worry about it. That is fine i am told until I wait and go through the purchase process and it is brought to my attention that even if it is in their box, if my box is left to move inside theirs(.5" clearance) it wont be covered either. I am getting a little annoyed at this point, but they are probably following a protocol. So I look around and someone left some peanuts and Styrofoam by the trash and left. I asked if I could use a piece or two to prevent my box from moving inside theirs, to that, they walked over, picked it up to take in the back and said no sorry, we recycle this and you need certified packaging in the box. I said nevermind, I will ship it elsewhere and walked out. Even some helpful remarks or sympathy in any shape or form would have kept me from posting on here and reporting the customer relations issue to UPS for this location. Besides just the actions taken by employees at this location toward me (which may just be UPS protocol), the attitude was of a business model far from that of customer satisfaction. A different attitude in the store would have kept me there and off of here.

Dean Misterek

Terrible experience. I needed to make a few copies. Their copier needed the originals loaded face up (very uncommon but not unheard of), but there was no sign to indicate this uncommon practice. So I wasted the first few copies. When I went to pay, there was no consideration for their poor signage. Suggestions to add a sign went completely over the head of the cashier. After mentioning this suggestions three times to her (she was struggling trying to figure out the cash register), I was forced to ask for the manager to explain the suggestion. He understood the suggestion, but seemed to be in a hurry to get into the back to take a nap. I am sure they will do nothing. Clearly a store in need of an upgrade for employees and management

Jillian Leedy

went in there on 12/27/12 to ship a stroller to my family who left it here on accident after the holidays. The kid who worked at the store was rude, unwilling to help and just seemed annoyed by my business. He said they didnt have a box for the stroller (isnt it the UPS store!!!) and id have to buy a very large box and fill it will all the extra filling. at this point he was just ripping me off. He then quoted me a price of $215!!!!!! my family could buy a couple new strollers for that price. I walked out, told him i would not be returning to his store, and the kid could have cared less. I ended up at a local pack and ship store where the service was amazing and the cost was more half off what ups quoted. GO LOCAL!

Sam Henry

I have been coming to this store for about two years and have always received an excellent customer service. Lately the management is changed and the new manager, Dana is an awesome and very knowledgeable with their products and services and she goes an extra mile to please the customer. She is very good at printing and document service. I think the owner is very lucky to have here there. I highly recommend to anybody to go there to use their services. I am quite surprise to see a few negative reviews as I have never seen any bad service from these folks.

Anonymous User

I have dealt with the folks at this location for several years in just about every capacity available through their store (mailbox rental, mail forwarding, fax service, printing, shipping, packing, etc.). I have also used their notary on several occasions. I think you will find it is not unusual to have to call in advance to check on the notarys schedule. Regardless, the staff at this UPS location has always been personable, professional and the service is exemplary. I will continue to use them in the future and recommend them highly.

Cathy Beaver

Called from out of state to this store to rent a PO box for my son who is in Lakewood for college. Spent ten minutes on the phone with a clueless young woman trying to find out if the store was a reasonable driving distance for my son. When I asked if I could speak to someone else, she put me on hold for so long that I hung up. I still have no idea where the store is located and I have no PO box. I would also think twice about shipping from this place....packages may end up in Timbuktu.

Chris Prudhomme

I visit this store several times a week. Staff turnaround is high, but I think that is the nature with the fast pace and heavy lifting. The great ones tend to stick around longer. Management has remained and promotes a positive customer experience. The wait is never that long, even with long holiday lines. It beats the post office hands down!

Byron Swezy

Lady at counter was very friendly however younger guy was making totally snarky and rude comments when I started asking about shipping prices. When I called him out he wouldnt repeat what he had said. Which was to the effect that I probably wouldnt like McDonalds pricing either. What a tool... P.s. I dont eat McDonalds...