Toy-Auto Masters

Reviews 4

MA

Matthew Vernon

I just moved to Denver at the end of 2015 and I was incredibly lucky to locate this auto repair shop recently (Feb 2016). When I took my 2002 Corolla to the Groove Toyota dealership in Englewood they found a dead battery, leaky valve cover gasket, leaky rack-and-pinion and timing chain tensioner o-ring. They told me that they would be happy to change out the battery for $150 + labor! Of course, I declined because I knew that I could replace the battery myself for a lot less, which I did. Anyways, I decided to not even ask how much the other two jobs would be, as I assume they would have wanted $400-600 for changing out the gasket and o-ring (Quite a bit of labor to change these parts, but the parts are cheap). Next, based on google reviews of Toyota specialty shops I gave auto masters a call. Phil answered the phone and gave me a quote of $200. He was friendly, knowledgeable and patient with all my questions regarding the service and leaky rack-and-pinion. When I arrived for service, Phil was quick to check me in and answer some additional questions that I had about my vehicle. Their waiting room is nice for a small business and was stocked with a complementary Keurig and bottled water (awesome!). By all means, dont expect a waiting room that you would encounter at a luxury car dealership, but it was very nice for a small specialty shop. I used their shuttle service and in the process, I met Dave Watson, who is the owner of the business. I really enjoyed speaking with this gentleman, mainly about his business model and company history. Dave really knows Toyotas and I doubt many Toyota dealerships have the technical and experienced based expertise of the staff at Toy-Auto masters. The only issue I had with the shuttle service was completely my fault, as when he returned to pick me up I had a mobile phone reception issue and he had to wait 40 minutes for me! Anyways, he was very patient with me and picked me up after waiting for nearly 40 minutes. I felt terrible about it, but Dave brushed it off and reassured me that it was of no concern. So, this was a case-in-point example to me of how they are willing to go the extra mile for their customers. When I returned to the Toy-Auto Masters service center, Phil explained the work that had been done and I was pleasantly surprised to find out that the final price was cheaper that what I was originally quoted over the phone! (Fantastic!) Phil also told me that the rack-and-pinion steering had a tiny leak that did not warrant repair (Relief given that it would have been a $850 repair job, probably $2k at the dealership), but they will monitor the status of the leak at each subsequent service. I also checked the quality of the work performed and everything had been cleaned of oil and all bolts/cables were properly secured. Considering that I paid less than half of what I would have paid at a dealership, the quality of service, convenient shuttle service, honest and knowledgeable staff I plan to return for all of my service needs. I honestly cannot complain about anything with regard to my experience with Toy-Auto, as this was the best service experience that I have ever had; accordingly, I highly recommend Toy-Auto Masters! Thanks Toy-Auto Masters! A+!

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D J

My car now leaks oil like a sieve. It also also putting an irridescent shadow on the windshield. Toyauto Master overfilled my car by about 1.25 quarts and I have been having these problems ever since they did that. When I called to complain (and I did not even complain about them slamming the hood of my car so hard the grille popped off.. I did at the time but the guy just shrugged his shoulders, tried to push it in, and walked away) I was told, yes, when you do 47,000 oil changes, mistakes are bound to happen but the fact that they overfilled my oil COULD NOT be related to these issues and basically they would pay for an oil change. David, the owner, said, HE was the expert and final word on this. Had I NOT taken my car there, I would be $800 richer (they also tried to charge me $150 more than what they told me the highest is could be was.. I paid the $50 for the oil change but was still disappointed as the car had none of the issues he said would cause the higher price.), and not have a possibly leaky head gasket and severe oil leak. Before I took it there it burned 1 1/2 quarts every 5000 miles (I do full synthetic). Now it is 7-9 quarts. But they couldnt POSSIBLY be responsible. And I paid cash, so I am screwed. Sold my inherited flatware to pay for the timing belt.. and now.. I need a new car.. BEWARE. P.S. I also would have the money I paid to fix the grille..

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Anonymous User

Phil and Dave and all the guys know the meaning of customer service. They are patient and genuine and respectful to the average person like me that knows next to nothing about cars. We first took our Toyota Tacoma in when a check engine light came on. They checked the problem for free with their diagnostics computer and explained that it was a dirty sensor in the air filtration system. They told us how we could fix it ourselves so we wouldnt have to pay for an hour of labor on a simple job. After that experience, we knew these guys cared about their customers. Since then we have brought in our 4runner and honda civic. They always do a great job of breaking down the service that is required and the service that is recommended for our vehicles. They also care about the quality of work they do. Our 92 4runner had engines problems and the motor was idling too high while driving and while in neutral. We were in between jobs and couldnt afford the full service they recommended so they did the best they could on our budget. When we took the 4 runner home, the problem continued, so we called up the shop and they told us to bring it back in for a second look at no cost to us and they fixed the problem. These guys care about their customers and the quality of service they offer!

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jim Ericson

I recently noticed a large wet spot on my driveway that I initially thought was just condensation from the exhaust of my 2001 Toyota Tundra. When the spot didnt go away, I touched the liquid and it was slippery like gear oil and I was afraid that a rear seal had gone out. I took the truck in and asked Phil to check it out. Your mechanics went over the truck thoroughly and indicated that everything looked good, no leaks anywhere. I stopped by the next day to pick up the truck and fully expected to pay for the time spent checking for the mystery "leak." Phil indicated there was no charge and to bring the vehicle in whenever I had questions or concerns. My wife has a horse and a few days later, I noticed a bottle of equine shampoo had spilled in the bed of the truck. When I traced the path of the spilled shampoo, I realize it had dripped out of the bed of the truck onto my driveway and was the source of the mystery leak! I just wanted to say "Thanks" for the excellent customer service and to let you know as long as I own Toyota vehicles, I will be bringing them to Toy Auto Masters for their maintenance and service! 6 days ago

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