Gerber Collision & Glass

Address:	2820 S 31st Ave, Greeley, CO 80631, USA
Phone:	+1 970-330-5893
Site:	gerbercollision.com
Rating:	4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 29

Reviews 8

Holly Hildenbrandt

Not really sure where to even to begin with this review. I was rear ended about a month and a half ago and choose to take my vehicle to Gerber because of reviews I had read online. I was very hesitant at picking a shop as I wasnt sure who would do the best work. But based on googles reviews of 5 stars I thought Id be in good hands. It took them about 3 1/2 weeks to replace my muffler and bumper damages. When I finally received my vehicle I was so excited to just get it back I failed to look thoroughly to make sure everything was to my liking. Unfortunately later that night I looked closer and was very displeased with the paint job as it had looked like they sprayed my vehicle with the bumper still on it. I have back up sensors for my back up camera on the back and there was dropped paint all over them. It looked like a 5 year old had done it. So I contacted Gerber to have them fix it as they said they guarantee their work. They set up a date for me to come back and have them fix it which happened to be 2 weeks out. I finally dropped it off to be fixed and they said it should only be a day job. So I went to work expecting a phone call from them. Well when 5:00 came around and I hadnt heard from them I figured I should probably contact them. The lady said oh Im sorry someone was supposed to call you and let you know it was done around 4. When I arrived to pick up my jeep the sensors where worse than they were when I dropped it off!! And to top it off it looked they they had just tried to scrap it off and cover it up with a white that kind of matched. The thing that prompted me most to write this review is that the lady said she didnt handle this claim she would take pictures and call me the next day. I never heard from them at all! And finally walking out to my jeep this morning and noticed the red light on my bumper had apparently fallen off to poor installation! I will be returning Monday to have another conversation. Would not recommend this shop to anyone who values and works hard to maintain and keep a nice vehicle.

TJ Binkley

Terrible experience here. I took my car in after the hail storm this summer to the Denver Gerber location. Understandably there were thousands of other people trying to get their cars fixed and the Denver Gerber was shipping cars to other locations around the state. I was fine with that and so my brand new truck was shipped to the Greeley location with the expectation of being done in 2 weeks. Fast forward three months and they finally got my car back after giving me the run around for the better part of 8 weeks. First it was Allstates fault for sending a check for the wrong amount which put them back a week but after that it was a continuous string of misleading information and excuses - guys supposedly injured and short crews, bad paint jobs, etc. I would have rather just driven the hail damaged truck around until they were actually ready to take on the work, even if it had been 6 months. In the end, they gave me $400 in visa gift cards to their credit, did not reimburse me for the out of pocket rental car expenses that I had when my coverage ran out, and got my truck back to me with a new ding/chip in the door (down to the steel) and a dome light that doesnt work. Just today they left me a voicemail saying that they didnt receive an insurance check and are sending me to collections. After speaking with the competent Denver office person, she talked to Allstate and resolved the issue in less than 20 minutes - a length of time that the Greeley office apparently cant afford to spend. While the Denver location seems competent, I will never take a car back there again and risk going through that saga again.

Kayce Hammer

Gerber really knows how to take care of their customers. I got in a wreck and the other persons insurance was paying for it and they took great care of me. I dropped off my car, they called enterprise for me right away so they would be there shortly to pick me up and then the gentleman walked around the car with me answering all of my questions. They only took 2 days to fix it and it looked amazing. When I dropped it off Danielle was really nice and friendly - she told me everything that had been done and that it ended up being more than insurance wrote the initial check out for but they were going to contact allstate to get the rest of the money. So hassle free, they really have great customer service! Also they cleaned my car for me on the inside and out, it was a great touch! :)

David Price

My auto insurance company recommended me to this shop after an accident. Things got off to a rocky start, so I worked directly with the manager Danielle. For the most part, they were right on schedule, their only delay was related to parts that needed to be installed from a local Toyota dealership. I got weekly texts and phone calls with status updates. There were a few frustrating parts, but as things worked out, I realized that it was the dealerships fault for the issues that came up and not Gerbers. I recently went back to have them look at something and Danielle was extremely professional and took care of me within ten minutes. In the end, the car looks great, they were very professional, and I would definitely go back. Thank you, 5 STARS ! ! !

Andrea C

These guys have had my sisters car over 3 weeks just for a broken back window.They said it may take a little longer because they couldnt dig all the glass out of the seats so they will have to replace them... Then shes told something else. These people are clearly incompetent and have no car skills. Now my sister is stuck without a car and shes already maxed out her insurance on a rental.If you want stress in your life, TERRIBLE customer service, and the runaround then this is the place to go. If these morons dont have her car ready. Im contacting my attorney.

Christine Zander

The Gerber Collision & Glass in Greeley, did an amazing job repairing both of my cars which were in fender benders this year. Their staff was extremely efficient, personable and knowledgeable about what was needed to fix my cars-the repairs and paint jobs were amazing! The cars both came back spotless and all of the work was completed on time. They kept me up to date and I had zero worries. This location gets the highest of recommendations!

Monique Rubio

I absolutely loooove this shop!! Ive had multiple cars (unfortunately) be repaired here and each time the service was fast and everyone was very nice! My last repair, they did an incredible job with the paint and the cleaned my car spotless!! It looks just like the time I first purchased it. Thanks Gerber Collision and all who work here keep up the outstanding work!

narnarpowkitty420

Really helpful and sweet staff. I had a hit and run so I was already frustrated and upset and by the end I was totally at ease (aside from my giant deductible, but thats a different review). Shot out to Morgan, Danielle and Gloria, you ladies rock! And thanks for everyone else that worked on my Subie!