Firestone Complete Auto Care

8669 S Quebec St, Highlands Ranch, CO 80130, USA

Address:	8669 S Quebec St, Highlands Ranch, CO 80130, USA
Phone:	+1 303-515-7323
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 19

Reviews 10

Steamy Ray Vaughn

Ive had a very long, painful experience with this store. To begin, in 2006 I owned a Protege that was having some air intake issues with the engine, causing the RPM to fluctuate quite dramatically, something causing the engine to stall. I spent nearly $1200 at this Firestone to fix that problem, over the course of 3 appointments, they never fixed it and the car died. After this frustration I stopped going for a few years. Over this past year I decide to give them another chance. I do a night-drop for alignment work and an oil change, I also left a note saying that there is no power steering due to a leak in the rack, DO NOT ADD POWER STEERING FLUID. I pick up my car the following day, notice that there isnt a new oil change sticker, I return to the store to ask for a new one where they reply, "...Do you have 20 minutes?" They didnt even change the oil. When I return to pick up my car I ask about why there are so many issues with this store, where the manager replied, "Im backed up with cars today, I cant work all day on one car." Are you serious? I did a night-drop and wasnt able to pick up my car until 5:00pm the following day. Then I decide to get an oil change elsewhere the next time I had to. The mechanic at the other shop I took it to said, "Youre missing a bunch of oil, whoever last did you oil change didnt put enough in." This is EXTREMELY IRRESPONSIBLE, this could have lead to a rod blowing out in my engine, causing thousands of dollars worth of damage. These people are failures, the never offered any discounts for the number of inconveniences they have caused me, were rude and flat out acted like they didnt care about their job. Every day of my life I will recommend to family, friends and complete strangers to avoid this Firestone. They are extorting people, plain and simple.

Amber Walker

Took our Tahoe in for a bad starter and they said they fixed it. Got it back and just 2 days later the car wouldnt start like the starter was still bad. Had it towed back into them and they said that the mechanic that replaced the starter didnt harness the wire back under the car and so they were dangling and blew a fuse. Ever since then we have had the same problem of the car being spotty when starting (like it did when the starter was bad). Well not even a year later the car was completely dead and he had to get it towed to a Chevy dealership ( chose that over Firestone because at this point we dont trust them). Well it turns out that once again the starter was bad. This time it completely died. Mechanic said that the starter he pulled out actually looked old and that it might not have ever even been replaced. So Firestone at this location charged us for over $500 in "fixing" the starter. STAY AWAY FROM THIS LOCATION. Ripped us off.

Andrew Steward

My car overheated. I took it in and spent over $500. They said it was resolved. 4 days later it overheated again. I paid another $500 to replace the radiator. Within 10 minutes of driving it after this 2nd service, my car overheated. They obviously hadnt tested it at all. After inspecting it myself, it was pretty clear the water pump had a huge leak. So I asked them to replace the water pump, and they did it for free, which was nice. At this point, their efforts were thorough, but it shouldnt have to take that long. Cant say I trust the manager who gave me a false/misleading explanation when it shouldnt have been that difficult to accurately diagnose the issue the first 2 tries. I have taken my car here for a decent amount of time, and theyve done a good job in the past. I think they were overworked and rushing. But I still dont think Ill be going back. This was unacceptable.

Tammy Nelson

This is the location I always go to for oil changes and anything else needed for me car, I love this location, they are always very nice and never try to sell me anything that is not needed. Recently my niece needed her brakes and rotors checked, so I recommended this Firestone location. The Service Manager Jeff Aleman and auto tech Ben Warren assisted her with new rotors and brakes and she paid $100s less than she was quoted by the local Toyota Dealership!! Thank you Jeff and Ben, I will continue recommending you to family and friends!!

Anonymous User

Super customer service. And a great price. I went into my local store for tires and an oil change. I also wanted my vehicle checked out because we were going on a 2000 mile road trip. They had the tires installed and inspection done in about 45 min. They found a problem with my brakes that the dealership had missed. They took the time to show me what was wrong and even gave me a ride to work. Needless to say my car made it to and from my destination without a hitch. They even have convenient payment options as well.

Anonymous User

I went to for a visual inspection of a used car so that I can buy it. They mentioned it has ABS in it. I didnt much had time to look at everything. Later found out , it didnt. The car also had hail damage, but somehow they missed it to mention it, but luckily I could see some of it in the sunshine.Also the mentioned to change the air filter which the car doesnt have. I guess the people working here are novice. They provide a very costly labor too compared to others.Firestone is highly overrated.

Andie C

I recently went in to get my cars oil changed and had them check my brakes as well. When they were done with my car, they sat me down and went over additional service options that were open to me. I just really appreciated the honesty and good customer service. I will definitely be back to this location. It has been a while since I have found a Firestone where I feel like I am a valued customer but they made me feel welcome and didnt treat me like some foolish woman.

Mike Schmidt

Went in for a battery replacement which was a warranty replacement for one they originally installed. I was told that they were going to put an upgraded battery into my truck as the original installed was a little too small for my truck. Paperwork reflected they installed bigger battery however the night I came home with it, I checked and they installed the same undersized battery. Now I have to waste my time going back to have them replace it yet again...

ProxOps

Eddie Theran (New Manager).. not only did he find the time to look at my truck without a scheduled appointment he also took the time to explain what the issue was and fixed it. It fell the warranty terms and Eddie/Crew at Firestone word not allow me to leave until the job was done right and the truck was driving perfectly again. Good to see customer service done right and Eddie and the folks there knocked it out of the park..!! Thanks guys...!!

Anonymous User

I went in for an Oil Change. Ended up getting new tires and an alignment. Spent over 400 dollars and they didnt even fill up my wiper fliud, check the coolant or give me a sticker for the date and milage of the next oil change. Called in and told them, asked for a quote on some tires for my other vehicle to give them a chance to to make it up. Quoted me 950 and I bought the exact same tires for 700 at Midas.