U-Haul at North Federal
| Address: | 8001 Federal Blvd, Westminster, CO 80030, USA |
| Phone: | +1 303-426-6155 |
| Site: | uhaul.com |
| Rating: | 3 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 7
DA
David Finnie
Total rip off! Returned rental on same night as the day I rented it. Called ahead and made sure that an after hours drop off was ok, which we were told it was. Dropped it off on Saturday night (again same night as the rental), and the equipment wasnt actually returned until that following Tuesday after of course charging me an additional day to my rental. Thats not even the worst of it. Took me 3 separate trips including today to not get the problem taken care of. First trip, manager wasnt there and the only one that could take care of it, apparently was dropping someone off at the airport, came back when they said she would be back (over 4 hours later) and she still wasnt there, so I waited her out, eventually staff finally got her on the phone. Went as far as going there to dispute the charge, disputed the charge with corporate, also called the managers cell phone 3 times with no answer, having the manager tell me to wait until that following Tuesday or Wednesday for the charges to reverse which they didnt, and now its out of her control to return because too much time has passed. Gave me info to work with corporate so that she could reverse the charges. In the amount of time that I have taken to just find out why it seems like I was being taken advantage of, I could of driven out to Salina KS again. I dont feel like anyone at this location wants to do anything to help me and is totally ok with me wasting time chasing them around. I think based on this rental, I will be doing everything I can to avoid renting with Uhaul again. I would likely buy the equipment I need vs renting with them again. Never had such bad service in all of my life.
TI
Tiffany Kooper
The people who work here are pure garbage and soo lazy theyre willing to breach a contract, and break the law to nother have to work. We reserved our truck for 22 hours, 5 days before pick up. At 7 am THE DAY OF PICK UP, we were told by a shrewd front desk worker that we were only allowed to have the truck for 8 hours due to a double booking. THAT IS AGAINST THE LAW BTW. Upon them taking our money and entering into a contractual agreement, the establishment, by law have to honor the 22 hr agreement. We called corporate (who assured us that if we bought 22 hours, we get 22 hours and they cannot tell us to return it at a convenient time for them, also he said that there was no double booking, the next reservation wasnt scheduled for another 24 hours) and we will notify our lawyers if any surcharges appear. If its not laziness provoking them to do this then its theft. Have customers with a 22 hour reservation return the trucks early so that their friends or family can use the rest of the hours without having to pay for it. If you have these people steal from you, let us know. If the total is more than $25,000 thats grand Larson and a class action lawsuit! Get your money back!
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Ian Thomas
Hands down the worst customer service I have ever received. I was charged for damages that were documented upon the INITIAL rental agreement. The young man who put the marking on the picture of a pickup truck (even though I rented a van) didnt put it in the right place. The "manager" claimed I made the damage. When I asked her to show me the damage the employee indicated on the sheet, she couldnt. I was then threatened with police if I didnt leave the property. In other words: They failed to report some damage to the vehicle and needed a scapegoat. I opted to get the insurance. Ms Esposito saw this as an opportunity to cover her tracks and stick someone else with the bill. I called her out on it and she threatened police interference rather than taking the responsibility that a REAL manager would take (in other words: not be a crook). So U-HAUL CORPORATE: Look at the other reviews that specifically call out the manager and maybe DO SOMETHING about it. I WILL NEVER USE THIS LOCATION AGAIN
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Jodie Houghton
Go somewhere else and save yourself a lot of trouble. We made an online appointment for a trailer hitch installation and had to put in a credit card # to hold the reservation. Upon arrival to the facility for the appointment they said the installation person was actually off for the day. We decided to install the hitch ourselves since we had driven over 30 mins to the store so purchased the hitch there at the store and went home. When we looked at our credit card statement we found out our card has actually been charged TWICE....it got charged for the hitch & hitch installation reservation we made online ($200) and then again for the hitch we got at the store. After 7-8 phone calls made to the store and the call center this still hasnt been fixed. We have been erroneously charged an extra $200 and no one seems able to correct it. Extremely frustrating. I would give them no stars if I could. Go somewhere else!!!!!
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Vanessa Plouffe
Can I ask, when customers make a reservation, does it even get saved? I had to jump through a million hoops, and Uhaul made my move that much more difficult. Everything, I mean everything, was wrong on my reservation. Why did I bother to call ahead when the size, time AND pickup location confirmations were all wrong? I reserved a 17 truck for 7:00 am at 8001 Federal and scheduled a drop off in Littleton - I even called and spoke to both locations. I got a confirmation email for a 20 van/truck (way too big) for 10:00 am (way too late of a start) with a drop off in...Golden (no, I reserved Littleton). I had to call multiple times to fix Uhauls mistakes and the guy at 8001 Federal was rude and had zero customer service skills. I will never use Uhaul again and plan on spreading the word - Uhaul doesnt care about customers needs. We are just numbers and potential profit.
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Leanne Goodwin
Ive just read the other reviews. Probably should have done that first. A list of incompetencies: reservation for hitch installation but not when I got there. Reservation for trailer made a week out but wrong time listed. Installed wiring for hitch wrong not once but twice so it burnt up on my exhaust pipe within 2 hours of leaving on a 1000 mile move. Translated, no break lights, turn signals or ability to drive at night. Called store on trip with a question. I received a one word answer that was socially inapt at a minimum. Spent 2 hrs at the receiving city UHaul so they could reinstall my wiring. I was also charged entirely different than quoted and after "consulting" them for size of trailer I would need, I leave tomorrow for my second cross country lap because I didnt get what I needed the first time. Very expensing mistake. Ive asked to be contacted and no one has.
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Jacob Gossman
Save your money and go somewhere else. Had an appointment to get a hitch installed and wasnt told until an hour before that they didnt have the parts in stock. They offered to book an appointment in a week, but I told them it was for a trip I was taking that weekend and would have to rebook in Texas. Their outdated and awful reservation system doesnt allow them to move existing reservations to other locations so they told me I would get a refund in 3-5 business days. I return from my trip 5 business days later and go in to ask about the refund and Im told its processing. Another 2 business days pass and still nothing, so I reach out to U-Hauls corporate office and am told theres no record of a refund. So here I am, still working on getting that refund...