Cox Communications

170 Utopia Rd, Manchester, CT 06042, USA

Address:	170 Utopia Rd, Manchester, CT 06042, USA
Phone:	+1 860-468-5106
Site:	cox.com
Rating:	1.5

Location

Photos 23

Reviews 7

Blaine Ericson

Only 3 boxes?! Wow you are so lucky, Ive gone thru over 12 boxes in the last 8 months here in Manchester, CT. The last 2 boxes I had Cox killed themselves with one of their so-called UPGRADES and I use that word in the loosest, most ambiguous context as thats what Cox called it across the course of several weeks where "You may experience temporary outages in your area from 12 a.m. to 6 a.m. while we upgrade our system." After 2 trips to the local Cox store to get a box, the first trip being fruitless as the box didnt even turn on when I got it back home, I found that their so-called upgrade had shortened the rewind/pause capability to only one hour! Before the upgrade if I had it on a channel for hours I could go back hours and see what was missed. The search function was equally ruined as if you have the guide up and on a certain title and went to search, itd search for that title and display all the instances of that show for the next week. Now you have to manually input the title, letter by letter before it will search. Id really like to know who is the mental midget responsible for these flagrant downgrades to the service?! Their prices continue to skyrocket and the services plummet. The aforementioned instances are just the proverbial tip of the iceberg, being just the most recent ones, in a 4 year long string of a comedy of errors, though tragedy of errors hits much closer to the mark. If their intention is to bolster Satellite TVs customer base then Id say, "Job well done!", but if anyone at Cox Communications can read and pull their head out of their butt long enough to see the light of day please heed the following adage: IF IT ISNT BROKE, DONT FIX IT!!!

jane doe

I have to give Cox Cable in Connecticut high stars. I had problems with my internet, my TV was tiling and it was changing channels in the middle of a show. In the past two years, they have tried everything they could to figure out the problems. As it turned out, it was a combination of problems with my router, TIVO and cable system. As they worked through the symptoms of the problems, they replaced the wiring to the street, the wiring from the cable tower to my home, the wiring coming out of the wall and my cable card twice. They also sent in a higher level technician to help out when the technician here didnt understand the problem. The technicians that have come here have called for assistance when needed but I never leave them alone even when they go outside. If they sit in their truck, I give them less than 5 minutes, if they are waiting for a call they can wait inside my home where they wont lose focus. They arent perfect because the amount of time on hold when you call them is ludicrous. Ive decided it will be noted on the the survey they send out after you call them. It is 1:36 am and I have been on hold for 1 hour and 21 minutes. I was going to hang up but now I want to know if there is only one person working in the entire USA.

renee edmunds

I had Cox 6 years ago when they were the only provider for my area, switched as soon as AT&T was available. Then AT&T sells to Frontier and I thought they were bad...so, I went back to Cox. 1 year later and Im breaking the contract to get rid of them. They are worse than Frontier! I had boxes replaced 4 times, made calls monthly to have my boxes reset because channels I was subscribed to said I wasnt and got no picture. 2 days without use of main tv due to equipment failure; no signal, bad pictures and just bad service have disgusted me. To add insult to injury they locked me in for 2 years but only guaranteed the price for 1 so, for dumping them I get to pay them $120. A $54 price increase forced me to happily give Cox the boot and I dont mind paying the fee. Save yourself the hassle and aggravation and dont waste your time or money with this company!

Tony Opalenik

If I could give zero stars, I would. I know all cable companies are pretty terrible but Cox might take the cake. Called the local number to get technical service... after navigating their phone directory I got dumped into a voicemail stated I needed to go online to find the technical service number for my area. Too bad my internet wasnt working. On my 2nd attempt I got a rep on the phone by selecting the option to open a new account... I explained my problem and the woman (while breathing heavily into her microphone) said to me that I needed to contact my local office. Before I could even tell her that I did dial my local number, she disconnected the call. If you have the option to choose your provider, do yourself a favor and stay away from Cox Communications.

Rachael Robertson

My husband and I recently went to the home show in Hartford and were convinced by a good price to switch from Frontier (formerly AT&T) to COX. We were currently grandfathered in to an internet speed that frontier cannot offer because of our previous contract with ATT before the switch. Well COX did not and will not honor the price that we were given at the home show. Because the guy we spoke with just wrote a promotion number and not a price we have no leg to stand on to get to the orally agreed upon price. To top it off we cannot go back to Frontier and get our previous internet speed because the do not offer the speed that ATT did. This leaves us with no choice but to stay with COX for the time being.

mike miller

Ive had on going issues with my internet Ive been with cox for 7 years and Im about ready to change to someone else I pay for the top of the line internet and get dial up service!! Ive had multiple techs come out tell me its my dual band router which I bought from cox that wasnt it that it was the line in the wall nope wasnt that either that there gonna have the bucket truck check the line out in the streets and I will get a follow up call nope no call still have dial up internet at a premium price rate !!! Now they escalate it to a supervisor to address the issue and still have issues might as well get magic jack Im so vexed with cox cant ever seem to get this resolved

Vijaykumar Veerappan

Set-up internet service one week before. When I went to the store to pick up the modem, they said they ran out of it. This is a joke!. I spent 1 hr to get a modem by driving to another store. When I got home, internet did not work when I used the cable in the living room. When I called the customer service, they said it is inactive and a technician will show up two days later to activate and itll cost $60. Are we living in a stone age ?. Cox with this kind of customer service is still exist which is unbelievable. All they want is sell..sell..sell and rip-off of peoples money. Stay away from this company. Therell be no more Cox in my life anymore.