Cox Solutions Store

179 Deming St #9, Manchester, CT 06042, USA

Address:	179 Deming St #9, Manchester, CT 06042, USA
Phone:	+1 860-432-8100
Site:	locations.cox.com
Rating:	2.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 20

Reviews 9

John Jabez

Wanted to give No Star but it is not allowing me. Im having worst experience with the Retail Manager - Jeremy. Spoke to customer service for 4 hours (in few days) and got an offer for 83$ (150 MBPS Internet & Basic TV). They asked me to go and collect the Receiver from COX retail store. I went there and the representative told me they could not offer me the offer they gave me over the phone and I would end up paying 117$ with other option the person told me. I left the store without taking the offer. Next day, this guy Jeremy called me and told he is the Store manager and he can offer me the 83$ price for 150 mbps and basic tv with HBO & Starz free. I confirmed the price and details twice. He scheduled an appointment for the installation on Tuesday. After installation, when I checked I got more channels than they promised me. Immediately I called this guy -Jeremy who did not pick up my call. I got a text stating he is at a funeral and will be back in the evening and will contact me. But Ive not any call. Same day I called left a voice mail in the evening. Next day I called, he did not pickup. Thursday morning, we came out for our vacation for 10 days. When I spoke to customer care today about this, they told me they cannot do anything and Ill end-up paying 150$ for this month. Ill be going to the store next Monday and return my receiver. Please do not believe even a single word they speak to you over the phone unless you see the confirmed order

Neeraj Gupta

Cox calls me to offer me this cable promotion which I accept. Looks like the rep by mistake scheduled the installation to 10 days later than what he confirmed to me. When no one showed up on the scheduled date I waited couple more days and visited my local cox store to find out that the installation was scheduled for a different date than what was confirmed. The rep at the store convinced me that self installation was easy so I should go ahead and take the self install kit and do it myself rather than waiting for 8 more days. So I take it. Well it was easy, however I was missing a piece of hardware needed for installation. So I call Cox support. Btw, they put you on hold forever before you get to a live person. I try to explain my situation to the rep and ask him to set up the installation that was previously scheduled since I am missing a piece of hardware and Id rather have it done by a professional, and this is the answer I get "Sir, unfortunately I cant set it to the way it was before. So you will have to go bank to the store, return the self install kit, cancel your service and then re-sign up for the service and "HOPE" you get the same promotion." I mean really???? HOPE???? All this only cuz I chose not to wait for 8 more days (because of Coxs mistake with the dates) and decided to install it myself. Well not that its a big deal for me to go and by the hardware, but this is just to let COx know how unprofessional they are.

Becky Smith

Dont go here often because of long wait times when Id gone in the past--& nowhere for you to sit, people having to stand, holding the stuff theyre returning. Why couldnt they use a deli type number-giving machine & provide seats?? But this past holiday weekend really annoyed me because they didnt put anything on their outgoing phone message about their holiday hours. I had to GO there to find out if they were open--& they werent. ALL you can get when you call is location & regular hours, & an invitation to contact an individual IF you know their name or extension! Now, if their response to this is that that only happens when theyre closed, & when theyre open a person answers the phone--all well & good if I happen to call when theyre open, but how am I supposed to know getting the limited menu means theyre closed?! Im not psychic! It amazes me how lousy communications companies are at communicating!! (Ive encountered this issue with other companies, like AT&T, too.)

Jonathan Plucker

Ive always had mediocre experiences with cable outlets, so I was hesitant to go to this local store to swap out a bad remote, make a change to service, and add another TV to our system. To my surprise, the employee saw me walking across the parking lot with the remote, and when I opened the door he was standing there and just handed me the new remote and took the bad one, no questions asked! When I told him about the other changes we needed to make, he quickly placed the order, scheduled the technicians visit for the next morning ... and told me he was able to add the new services and upgrade much of what we already had in a way that actually reduced by monthly bill by $1. In the past, when dealing with a different cable company, I was used to waiting in line forever, getting the third degree whenever we had a problem, etc. But this Cox store location really impressed me.

Christian Doll

I had to return a modem after getting a new one and saw from my Google maps it had a pretty low rating. I wasnt expecting much but was pleasantly surprised with my experience. The manager was there and seemed to make himself avaiable had any issues arose, as they often do with telecommunication companies. He was attentive as was the man behind the counter who took my old modem. Afterwards, he walked to the door to hold it open for me. Surprising, to say the least. 5 stars for the service, 5 stars for the cleanliness and 5 stars to that manager. Its nice to see someone who takes pride in his job.

Randy-Lynn Berkwitt

I called the Manchester store regarding a modem issue. I need to swap out the one I currently rent, for a newer, more high speed model. I was lucky to have spoken with Yashira, who was not only friendly, and knowledgeable, she was most accommodating in affording me a discount, so that I wouldnt have to be hit with a higher rate for a more powerful modem. Now THAT, is what I call customer service! Woot, woot. P.S. If the new modem works the way it is supposed to, then I will change my rating to five stars.

Michel Ford

Unfortunately Ive had a very bad experience with cox. The Internet is supposed to be high speed, but there are times that you can barely load a website page, let alone video, or download. I called, they blamed the router. I replaced the router with a high spec one but the problem persists, as it was not the router to begin with.

fifi la singe

when its good its great. but cox tends to charge lots of money in the meantime. we pay 249, for cable internet phone. thats a lot of money. and we dont even get their mega high speed they keep pushing I cant say service is bad, but what they charge is. and god forbid you have to use their site for your mail. GAH.

Jonathan

How can you call this a solutions store? The only solutions they gave were 1)pay more on top of the rediculous amount already being paid, 2) find a different company (oh btw they have a cable monopoly in the area so good luck with that).