Atlantic Broadband
| Address: | 221 Norwich Rd, Plainfield, CT 06374, USA |
| Phone: | +1 888-536-9600 |
| Site: | atlanticbb.com |
| Rating: | 1.9 |
| Working: | 8:30AM–1PM 8:30AM–1PM 8:30AM–1PM 8:30AM–1PM 8:30AM–1PM Closed Closed |
Location
Photos 2
Reviews 11
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Rebecca Ernest
If I could give zero stars, I would. In short, their service is atrocious. They promise and advertise high speed internet, but it goes out so often that to say they underdeliver on that front is an understatement. Their customer service is virtually unreachable in such situations; if you call, youre guaranteed to be on hold for 20 minutes at least-- most likely to find that theres nothing they can do. I understand the people who take calls are simply messengers, but oftentimes theyre rude, and theyve proven on numerous occasions that they know nothing of how the internet works. Theyre there to sell you stuff, not to understand it or fix any issues you have-- they dont even do call backs if you have an issue because, "we get way too many complaints to call them all back." Youd think thatd be incentive to fix problems, but they run a monopoly in so many areas it doesnt matter if they overcharge and underdeliver. You will not be compensated for the long periods with no service unless you fight for it, and good luck with that. In my situation, my internet has started going out every couple days for a little while now-- it says Im connected but have no internet access. Its not my computer or phone, its the modem-- undoubtedly because they updated their internet service in a way my modem is no longer compatible with. Their solution? Well, theyll send out a new modem of course-- theyre more than happy to do that! Theyre so nice to charge a 90 dollar fee for an issue thats their fault, arent they? Dont go to Atlantic Broadband if you can avoid it. Theyre the shittiest service Ive ever seen. Now if youll excuse me, I have to go sit on hold for the next hour.
99
9988ScooterGirl
Customer service not the brightest bulbs in the box...except for one shining exception. First the awful. I scheduled to have service installed at new location and got the usual "Well be there between 7:00 and 11:00" so I was at the location at 7:00. When 11:00 comes and goes I call to see what the problem is and am told they called and left a message. I said Id had my cell on me the whole time and got no message. Turns out the morons called my primary phone which is at my existing location and which they should know since they also provide my phone service. I responded, "How the bloody hell do you expect me to be at my existing location when I have to be waiting for you at the new location?" Crickets. On the upside the installation team did a beautiful job, unlike the plans of the original site survey team that said they would have to drill through my 150 year old hard wood floors. EDIT 2016-10-13: If I could give 10 stars to Amber in their Johnstown, PA office, I would. I have never encountered a customer service person more helpful, more courteous or more willing to help the customer. Follow up call? You bet, and on her own initiative. Atlantic Broadband over all is still dreadful but Amber really is the cream of the customer service crop.
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Nancy C
Been without my landline phone for 3 days. HAVE BEEN ON HOLD FOR 2 DAYS....yesterday 1 hour, today I am going past TWO HOURS when I orginally called it was 5 minute wait. Good thing I dont have anyone who is sick and needs to have a phone as it is clear they do not value their customer. DON"T even ask me about my internet connection. I cant even view a you tube video without it streaming and that is with HI speed. The same rude technician has been to my house twice telling me there is nothing wrong on their end. When I plug into check my speed it is clearly their end. Tried stopping by their office yesterday thought I might get through quicker there was a line of 5 people and one person working! I left did not have time to wait
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Stan Mieldzioc
Its all about selling and BS. They claim "upgraded" "up to" 120 gigs speed. Ive yet to see it go over 60. Absolutely nonexistent customer service. A prime example of why monopolies need to be abolished. To call this outfit crappy and slimy would be generous. Its really pretty disgusting. Metrocast had people that would answer a call/questions. Here you get endless recordings. The dirtbags default you into paperless billing when you register on their website that you may reverse by calling the "customer service number" that leaves you on hold indefinitely. Not sure of the legality of this - will look into it.
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sydney ball
Im not sure why I am paying almost 70 dollars a month just for internet that doesnt work. I cant even watch Netflix on my TV because nothing will load. I get better internet connection on my phone when I have the wifi turned off. Called and asked about the problem and all they said was they have been working on the lines for the past three weeks and there is no time estimate for when the work will be finished. I shouldnt have to pay 70 dollars for something I cant even use, I should be reimbursed for this entire month that I havent been able to use my internet.
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missyann gobin
Wait times are ridiculously long and leaving a call back number does not help. I have spent days trying to get through to an operator. When it was a call for service, I was forced to stay on the line, listen to recorded music and a voice telling me how important my call was for over 2 hours - NOT acceptable! I must commend the independent contractors they employ to make house calls though - they have always been on time, polite and efficient.
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Donna Shaw
If you call, plan on being put on hold for in excess of an hour. That is unless you are getting new service, in which case they put you right through. I cancelled my cable, went with internet and Sling TV, and lowered my bill by almost $100.00 a month. A cheap digital antenna & I even get local channels. Now I have to find a way to get alternative internet and it will be bye-bye Atlantic Broadband.
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James Fritch
Weve had partial Internet service since they took over at best. Two an a half hours of being on hold and yet to talk to a representative, except for the initial call to report the problem. Their answer, "Well monitor the problem." All in house equipment is tested and working fine, its their service. Talking to two other providers they both said it was because they use a shared system.
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Jim Zingg
Had Comcast/xfinity for 25 years in MA and was never happy with the monopoly. In CT with Atlantic Broadband for six months I would take Comcast in a heartbeat. Intermittent cable is my biggest complaint from day one. Their customer service insists I pay for a service call to fix it. $185/mth for basic tv & Internet is robbery. Hoping Fios will be here soon to kill the monopoly.
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Brandy Mercado
Was on hold for 45 minutes got an actual person and then she said Ill transfer you...to another 45 minutes on hold! Bring back Comcast!!! They were very prompt and very polite. I would definitely rate this a negative 10 if I could! Atlantic Broadband Sucks!
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John Sanderson
The person at the counter was nice but the Atlantic Broadband service sucks. I feel its overpriced for what you get, half the channels I dont even watch. Each year the price goes up higher and higher for more channels than Im not going to watch.
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