Magnolia Plumbing, Heating & Cooling

600 Gallatin St NE, Washington, DC 20017, USA

Address:	600 Gallatin St NE, Washington, DC 20017, USA
Phone:	+1 888-829-8510
Site:	magnoliacompanies.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 13

Reviews 4

Robert Lord-Biggers

I would not recommend this company. We called to have them fix a malfunctioning AC unit, and they sent a technician. Despite charging $109 to do an "assessment," the technician did not provide a breakdown of what needed to be done or, more importantly, how much it would cost to complete the work until AFTER he had already completed the job. In my experiences with other companies, they complete an assessment and then provide a quote before doing the actual work. That didnt happen. After draining a clogged pipe and installing a flood detector, the technician told me that it would be $750 for everything. I assumed I would receive an invoice--again an assumption I made from my dealings with similar companies and life in general--but before I had a chance to review the cost breakdown, they charged my credit card that I had provided when scheduling the service. The technician also left a solid half-inch of water at the base of the unit and told me that it would "evaporate" over time, despite being in a closed, dark closet. I called immediately the day after the service and was told I would receive a call back the next day. Fast forward to three days later and I had still not received a call back, so I went ahead and called again. The first time I got through and explained the situation, only to be hung up on by the person I was talking to. After a few minutes and no attempt to call me back, I called a third time. The same person eventually picked up, but was combative and repeatedly interrupted me while I tried to explain my concerns. She ultimately told me there was nothing she could do for me, and that they charged what they charged because they had to stay in business. After finally receiving an invoice, I compared the flood detector they installed with prices online, only to discover that they charged me about 6 times the amount for the exact same part had I bought it anywhere else. I understand that this is DC and everything is more expensive, but to charge $750 for an hour of work to drain a pipe and replace a small external part seems excessive. That said, the AC unit is working fine. If youre willing to pay an exorbitant amount for basic service and terrible customer relations, this may be the place for you!

Ryan Halls

Our old heater/air unit system was beyond further patching. Our utility bills were mounting as the old 15+ year old unit tried to keep up with demand…. So with winter here and rebates available to help, we decided it was time to get a new system. We decided on getting 3 bids, and references, and then work from there. Cost was an issue as we are living within a tight budget. We found Magnolia on the INTERNET along with 2 other companies. (we checked yelp, and google, and review buzz as well as a few other). Our salesman was Mike. We found him to be friendly, timely, knowledgeable, and value minded. He kept focused on apples-to-apples comparison and sent us a proposal with all the information. He answered all of our questions in an understandable, forthright manner, without sales pressure. After review, we trimmed potential vendor list down to the top 2 competitive vendors, Magnolia being one, so we had our 2nd interviews and final negotiations. We ended up choosing Magnolia as the most competitive, especially with the extra value promised. The project beginning-to-finish took 2 days (the very 1st day we had heat back on and running for that evening) Josh and Chris were the installers (***** the best). They... 1) were professional in work ethic, dress, courtesy, timeliness, and clean-up 2) made sure we were aware of all that they were doing, equal to stipulated contract 3) were knowledgeable and professional in taking time to explain as well as answer any questions we had or may have had. (I would hire all 3 of these guys in a minute if I was still working). Magnolia made sure we were happy before we made payment. We would use this company again without any doubts.

Lorenzo Miller

I experienced low water pressure and low flow within my house. I assumed that there may be a leak in my plumbing because I observed the leak detector on my water meter slowing turning. I decided to contact a plumbing company to investigate. Researching several plumbing companies online websites, I came across Magnolia Plumbing, Heating & Cooling. On Magnolias website, Magnolia stated that they "use only the latest techniques and equipment when it comes to detecting water leaks in your home. While sometimes it is possible to deduce the location, particularly when it’s rather obvious, detecting leaks that are behind walls and floors requires specialized tools. When you call Magnolia Plumbing, Heating & Cooling for leak detection you can be confident in the results. We will find the source of the leak and then recommend a solution that will button up the issue in no time at all." A Magnolia technician came out the same day. After I explained to the technician what was going on, he began to investigate. His investigative techniques consisted of dropping dye pellets in my toilets. After several minutes past, he determined that the toilets were not leaking. The technician then said he was finished and I will take your $75 check. I was floored and couldnt believe that this is what I get for $75. Before he did the dye pill test, I told him that I already did that but he wanted to do it for himself. What happened to the latest techniques that Magnolia stated on the website??? I didnt know that the latest techniques consist of dye pills. I still have the same problem and the dye pills proved to be useless. I would not recommend Magnolia Plumping to anyone I know.

Ronald Benjamin

I called late on a Sunday morning, asking for emergency assistance because I had a pinhole leak in a pipe in my hot water heating system, and had to shut off all the water in the house as well as the heat in order to control it. Mr. Younger arrived a few hours later, which I greatly appreciated. However, he took one look at the defective pipe, noted that it was in a heating rather than a plumbing system, and said that the service would have to be handled by one of Magnolias heating, ventilation, and air conditioning (HVAC) specialists. He called his supervisor, who confirmed his judgment. Mr. Younger gave me a no charge receipt saying that my service call will be sent to the HVAC department, which was unable to respond until Monday. Bobbie, from Magnolias office, called early on Monday and said that an HVAC technician would arrive between 10 AM and noon. I was pleased. Gary Jones arrived just a few minutes after 10:00, promptly replaced the pipe, and stayed to help me return the water and heating systems to operation (which turned out to be a longer, more complex, and wetter evolution than either of us expected). Mr. Jones said that Mr. Younger could have done the repair; he had all of the required tools, parts, and skills. I would like to thank Magnolia for their prompt response to my call for assistance on a holy Sunday, and Mr. Jones for his excellent work and friendly manner. I hope that in the future Magnolia finds a better way to divide the responsibilities between their HVAC and plumbing departments.