MaidPro Adams Morgan

2410 18th St NW #2, Washington, DC 20009, USA

Address:	2410 18th St NW #2, Washington, DC 20009, USA
Phone:	+1 202-986-3510
Site:	maidpro.com
Rating:	4.3
Working:	8AM–4PM 8AM–4PM 8AM–4PM 8AM–4PM 8AM–4PM Closed Closed

Location

Photos 12

Reviews 7

Gary David

Third time is the charm :) This is my third cleaning service, I wont get into why the first two didnt work out but it boiled down to them not doing the basics, mopping floors, vacuuming, dusting. What I really liked about MaidPro was on my initial phone call inquiry, someone called back to discuss what I needed to have done and my expectations. I told her that I have your standard DC one bedroom apartment and I would pre-clean before the cleaning professional arrived, clearing off surfaces, doing the dishes, etc. What I would like them to do is the stuff I hate, mopping the floors, cleaning the toilet and tub, dusting and mopping the floors. What surprised me after the phone call, is Im pretty sure I was talking to the owner. Day before the cleaning I got a voice mail reminding me of my appointment. Day of the appointment I got a call and they had a last minute cancellation, and would I like them to come earlier, which I appreciated but couldnt take advantage of because I was working from home that day. The cleaning profession showed up within the appointment window with all the necessary cleaning supplies in tow. I got out of her way and went for a long dinner, when we were headed back after the 3 hour cleaning appointment, we got a call from the main office saying they were checking in with there person and she was concerned that she wouldnt have enough time to finish the floors. The person said that once I got home, if anything was not finished, they would send someone out for free to finish the next day. When I got home, the cleaning professional ask me if she could have 15 more minutes to finish vacuuming and I said of course. After she left I looked around my place is in great shape. Bathroom looks great, kitchen looks great, and everything is dusted and smells nice. Exactly what I wanted. Will book again!

Anonymous User

This company is absolutely horrible! dont give them your payment and personal information I gave them my card information to start a registration, realized I needed to check with my husband for the date and the price they offered ($160 for 1 cleaning when there are much better companies for half the price). I told to hold my information if they wished so that if I called back to confirm I wouldnt have to give it to them all over again. Well they went ahead and chose a date and time and decided to send someone out to my house. I of course did not allow this woman in my home and called them to give them a piece of my mind. Well now I am going to have to take them to court for trying to charge my card and when they couldnt, placing negative information on my credit. OH BY THE WAY THEY SAID 2 PEOPLE WAS TO COME OUT BUT ONLY 1 SHOWED UP, AND I ASKED FOR MONTHLY SERVICE ABILITIIES AND SINCE THEY WERE CHOOSING WHAT THEY WANTED TO DO CHOSE ONE TIME SERVICE. CUSTOMER SERVICE IS LAUGHABLE AND THEIR ETHICS ARE NONEXISTENT. NEVER EVER START A REGISTRATION AND GIVE THEM INFORMATION UNLESS YOU WANT TO FRAUDULENTY GET CHARGE EVEN IF YOU TELL THEM YOU CHANGE YOUR MIND IN THE MIDDLE OF THE REGISTRATION.

Megan Rains

I love MaidPro Adams Morgan! I never usually write reviews, but I am so happy with our service and the team that takes care of us, I had to take the time to publicly thank them for all they do for us. We have been with MaidPro for about two years and they will be who will take care of our home for as long as we live in DC. My husband and I have tried a number of cleaning services over the years with disappointing results but Maidpro go above and beyond what other services will do. The cleaning teams are trustworthy, thorough and detailed as well as helpful in ways that go above and beyond the call of duty, like caring for our cat, making sure she has fresh food and litter. My husband and I work long hours and have little time at home. We a very particular about our home and what we like. Philip Doyle and our great team with Lorenzo, Miss Monic, Deborah and all the wonderful people who take such good care of us and our home are always happy to help us with whatever we need for a very reasonable fee. MaidPro Adams Morgan are hands down the best cleaning service I have found in my 15 years in DC!

Anonymous User

MaidPro did a good job of straightening up our kitchen, but they did not actually clean anything in our house. Our bathrooms were routinely ignored, the kitchen was disgusting, and no matter how often I expressed displeasure, nothing ever improved. We have evidence they used our computers while in our house, and they also often took a significant amount of our food. They would only alert us to a scheduled cleaning the night before, so it was too late to reschedule without being charged extra. Worst of all, when we tried to cancel our service, they didnt honor our cancellation and still charged us for cleanings we didnt actually receive. DO NOT USE THIS COMPANY, IT IS A RIP OFF, THEY WILL CHARGE YOU A LOT FOR A MINIMAL CLEANING

Scott Hoeflich

ve been with Philip (MaidPro) DC since 2006 and I dont know how I would get by without him and his staff. They are hands down the best cleaning service I have found. I tried a few others but found them to be very "corporate" AND expensive. Philip makes the experience much more about a relationship and trust. I trust him, I know the service will be great, and I know if there were to be a problem (which there hasnt been) he would go out of his way to make it right. I have referred friends and they swear by him and his staff too. So 2 apartments and 7yrs later, Im still contacting him and his people for their great service. Im actually embarrassed it took me this long to write about them. Sorry Philip!

Anonymous User

My six year relationship with Maidpro has been a great one. What I like most about Maidpro is that they charge by the hour (and sometimes come as two people so as to get two hours of work done within one hour) and the rates are reasonable and include taxes and insurance. Its super easy to cancel or add a cleaning with an email, and I can contact the person who cleans my apartment on a regular basis directly to say can you fold the laundry, or please dont go into the guest room, or change the sheets in the guestroom I have a visitor coming. Its all quite seamless. Over the years its common to have a complaint or two, and they are always dealt with promptly and professionally.

Jacqueline G Bassermann

Affordable, friendly and efficient! 1. Making the arrangements to have the cleaning service done was so easy compared to other places where you could be playing phone tag for days and not getting through on the line you are called on. Also, the coordination staff is professional and friendly. 2. The scheduling was wide open in terms of when I wanted them to come. 3. The cleaning crew arrived promptly at the window provided. 4. The cleaning crew (Sharon and Orlando) were efficient, expedient, professional and were just all around wonderful human beings. I almost wished I cleaned for THEM before they came. Ive used other services. They didnt make me as happy as Maidpro.