Address: | 21288 Biscayne Blvd, Aventura, FL 33180, USA |
Phone: | +1 786-565-5644 |
Site: | publicstorage.com |
Rating: | 4.9 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM |
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Lucas W
Stay far away from this place. The people in the office are rude and do not care about you, even though you pay hundreds of dollars a month for rent. They are sarcastic and condescending. They would rather have you not pay so they can auction off your stuff and make more money. Since the first day I showed up they added another $9 insurance fee on there which you have to buy, not an option. Then when you tell them you have your own lock, they want to inspect it then tell you that its going to rust within a month and insurance will not cover a unit with a rusted lock on it. Its all a ploy to get you to buy their overpriced lock. I thought I was going to pay for one months rent, then pay $1 for the first months rent and get 2 months. Their rent is due on the first, so if you sign up in the middle of the month they end up screwing you out of a few weeks of their promotion. I would not recommend this place at all. I have heard many stories about this place also. Patrice at the front is the worst. She failed at getting a real job, so now she takes it out on the customers that come in. She acts as though you just interrupted her time on facebook. Dont waste your time at this place, bunch of rip off artists.
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Lucia Craciun
False advertisement!!! The only reason I went there was because a friend refer this place to me and that they have $1 promotion for the first month. They advertise everywhere, they even have a big sign outside the storage area! So I went there thinking that I would get 1st month for only $1.00 and I was very disappointed as they refuse to give me the promotion because it applies only on selected spaces. Unfortunately it was too late for me to go someplace else because I already called the guys and the truck to unload so I ended up paying $300.00. I was literally forced to pay for it because I trusted them and what they advertise! Save your time and money and go someplace else!!!!
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Jose Capablanca
Today I had the pleasure of being helped by Connie Lawson when I stopped at this public storage facility. She was inundated with customers at the counter, phone calls and to add, she is responsible for responding to on line reservations within 10 minutes. All the while she treated everyone professionally, with a smile and provided excellent service. This employee is a great asset to public storage and is a welcomed refreshing difference from what is unfortunately the norm now a days. The facility is well kept and the air conditioning was cool.
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Joel Chesnoff
Securing a storage unit was the easiest thing. I reserved a unit online and received a call from Melissa within minutes of the reservation. Upon arrival at the facility, I was greeted by both Melissa and Latoyia. I was shown the unit that I reserved and Latoyia went through a clear and concise explanation of the rules, guidelines and conditions of services and fees. The whole process took less than 45 minutes. And I had a storage unit ready to move in.
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Robert Harris
I really enjoyed Public Storage in Aventura. The location was in a nice area. The location was a clean and secure. Cassandra the person in charge that assisted me was amazing. I dont think that I would have rented from Public Storage because of the location. It was a little far from where I was working and relocating too. Because of the excellent customer service I was sold. I would highly recommend renting from there.
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Jan Stumacher
This Public Storage facility is Brand New in a very upscale area of Aventura on US 1. Besides being spotless unlike other storage facilities the air temperature is a cool 72 degrees. I rented 7 Units (10 x15) feet from the manager Elisa who was extraordinarily helpful. This Storage facility by far is the best you will ever find with reasonable monthly rental rates. You will be happy that you rented here.
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Kim Siegel
I made a reservation on-line and when I arrived all the information was available when I checked in. However, there was a little mix up. I wanted to express my thanks to CHRISTINA. She help me get the solution to my reservation. She was determined to find an answer and she did. What an employee. Public Storage is lucky to have her. Everything was new, clean and I am glad I picked this new facility.
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Alexandra Doerschel
At first we thought we got screwed by the call center in California. The price of the unit that we discussed on the phone was not the price available on site. But, Rhonda was able to save the day by putting us in an appropriate space at a great price. She was did an awesome job welcoming us to the facility. The facility feels very secure, clean and is in a great neighborhood. Loved the experience.
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anabella sabbatini
muy agradecido con la persona que me atendio, el Senor Horacio, quien ademas de hablarme en mi idioma, fue muy amable y respondio todas mis preguntas. Roberto Penna
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Kyle Myers
Management was unaccommodating to his potential client by not printing documentation necessary to avoid being charged fee for insurance. As a business professional, that small act of kindness could have saved the transaction-- especially because they did not disclose documentation would be necessary to avoid the fee prior to reservation check in.
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David C
Loved the customer service here. Alicia made me feel really special. When their computers were down we drove over to the Public Storage next door and she got me all signed up. Everything went smooth. My stuff was safe in their Air-conditioned storage. Will definitely recommend my friends and family. Someone give Alicia a raise! Shes fantastic!
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Eran Rosenberg
We have been today in the Public Storage in Aventura. Horacio was a great help. Showed us all the different storage, answered our million questions and was so helpful. Pointed out on the promotions and eventually we ended up taking the 10x20 storage for a great price. Horacio was very helpful end efficient. A 5 start recommendation!!!
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Daniel Sadan
I had a problem with staff at this location, but spoke with the District Manager (John) who was amazing, and he took care of everything. A really nice guy who really cares about providing high quality customer service. He said he would work with the staff to improve the customer experience. I am satisfied.
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Arthur Metz
Staff here is consistently helpful and the facility is always clean and kept at a good and comfortable temperature. Especially helpful is Horacio who rented me the space and has been available for any questions even though he has moved to another facility. Highly recommend Public Storage Aventura
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Ivonne Legrand
I was so impressed from the moment I walked in, Christina went above and beyond duty, made me feel as I was her priority. I want to thank all the ones that helped me finding the right space, the right price and making sure that everything was ok. Special thanks to Christina, Alicia and Horacio,
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Debra Petagine-Guidoni
Great, new facility with wonderful customer service representatives! I cant say enough about Horacio, Dascline and Alicia at this facility. They are the best! Also Latoya next door at the smaller public storage, was very helpful also but did not have any large inside units, which we needed.
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Alexander Forster
Excellent facility, close to Aventura, climate control, fairly new, easy access, 24 hrs security, Dealt with Alicia, Karen and Horatio, were very professional, efficient and polite. Also if you need moving supplies such as various size carton boxes, tape, etc, you can buy there as well.