Moving On Up, Inc.

Reviews 5

PR

Pradeep Reddy

I agree with all the reviewers who had nightmare/horrible experience with this movers. Review for No Show and irresponsibility: I would like to share my terrible experience that i had with the moving company "Moving On Up INC". First of all i am not a guy who writes any negative about a company or a individual. I leave it to there karma for there deeds. I am obliged to write this review so that others will benefit and not fall prey to this companies scam. In May, I went online requesting for online quotes. Then Carlos from "moving on up" sales contacted me with a quote. He followed up with me every week saying all nice about this company until i decided to sign contact and pay advance. On 7/16/2014 i decided to move with this company and paid a deposit with a moving date on 08/07/2014 to 08/08/2014 commitment. I was very particular on these dates as i had made travel arrangements on 8/9/2014 to travel to Texas for medical appointment and more over i had to handover the apartment to the land lord on 8/9/2014. I am sure anyone moving would have similar commitments. I was also assured that i will be contacted on 8/4/2014 and 8/5/2014 to give me an exact window of my pick up. I didnt get any call until 8/5/2014 afternoon and I had to call them on 8/5/2014 evening to know that they cant move me on the date committed (8/7/2014 to 8/8/2014) in the contract. They werent even sure that they would make it for 8/9/2014 or 8/10/2014. The guy from dispatch Tom i guess was very rude. He did not even had the courtesy of being sorry for not making on committed dates. I had to call to check if they can make any alternate arrangements and finally on 8/5/2014 evening with no option left for me, Tom says that they cant move me at all and said that he is going to return my deposit and was not open for any discussion or dialogue. With very little time left to move, I had to contact a broker who charged additional charges for moving in short notice and having to cancel and re-book all my travel tickets/hotel and pay additional stay money to the landlord. This resulted me in a loss of more than $1500 + the mental stress and trauma that one wouldnt wish to have even for there enemies.

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SA

Sarah Franklin

Most unprofessional and dishonest business Ive ever encountered. These guys were contracted by a company called Moving USA to move a friend of mine this past weekend. They showed up and once they had loaded everything onto the truck the foreman informed us the price had nearly doubled and he couldnt do anything about it because his boss was the one that makes the contract and pricing. The "boss" refused to speak to her until we started calling other moving companies. Even though we thought we had reached a resolution with the foreman to remove some cubic footage from the truck (which had never been mentioned in the initial negotiation of the contract) the foreman continued to be rude and uncooperative. This guy was a real piece of work. He was rude and ignorant from the beginning - cuts you off in mid-sentence, refuses to directly answer questions, and kept saying we simply didnt understand when we asked him to explain why the price doubled, why we coudlnt simply take some things off the truck to fit into the space HE designated, etc. He kept calling his "boss" - turning his back to us, and refusing to let the CLIENT speak to the boss. He also purposely took things off the truck he knew couldnt be moved in a car. No joke - he ended up throwing the box spring off the truck. Then when he needed the invoice signed, we changed the customer satisfaction form (which they provided at the beginning of the day, not the end) he physically tried push a woman out of the way to take it back. Its clearly this companys business strategy to try and gouge people once their stuff is loaded and then use their moving staff to try and bully the clients. AVOID THIS PLACE AT ALL COSTS. Read complaints about them on BBB websites - many more recent reviews similar to mine - in addition to destroyed furniture and belongings once they arrived.

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A

Anonymous User

Do not bother with this company, their salesmen are scam artists. When the movers came the items took up way more space on the truck than the saleman estimated even though the list of items I gave them was "spot on" as the worker who picked up the stuff said. Which means they grossly underestimate the space needed and then after its on the truck, charge you more and youre pretty much stuck at that point. Then the salesman, Toby, told me it would take seven to ten days for the items to arrive. He told me that several times, when I initially talked to him about the move, just prior to pick up, and on the day of pick up. Now it has been eight days since they picked up. I call and they say maybe late next week!!!! What?! That will make it more like 21 days!!!!! Also, tried to charge almost $300.00 for packing materials when he told me there would be none! Luckily, they did drop that charge since I was blatently lied to. Toby should be absolutely ashamed of himself. He knew all along that we were not the kind of people who can afford luxuries like movers and we were only using them because we had no choice. We were moving my terminally ill father and distraught mother from Florida to live with us in Missouri so we could take care of my Dad and had little resources for help to make the move so we had to rely on strangers. Too bad we chose the wrong company. They took advantage of us and it is sickening. Why not tell us how much it would really cost and how long it would really take so we knew what we were dealing with. I certainly hope the owners of this company will do right by us in the end. There is still time.

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PH

Phillip Pullen

I am completely disgusted with this company. They are very unprofessional. I am a professional and take care of clients on a daily basis and would never treat anyone like they treated me. A huge bait and switch as well. I was quoted around 380 dollars with some miscellaneous packing costs, but that all changed on moving day. of course i was stuck, because i would have fired them and found someone else had it not been the same day. It ended up costing me almost 1200 dollars for a 10 mile move. I also have been finding out a lot of my things are missing. a 1200 dollar camera with irreplaceable memories on it. A gun!! wow! and they broke my sleep number bed. this company is unbelievable. I really wish i hadnt tipped these guys now. PLEASE PLEASE look elsewhere for your moving needs!!! They are not trustworthy. HIDE ALL YOUR VALUABLES if you use them!!! But i wouldnt recommend it.

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A

Anonymous User

Since i am rating this a 1 star i would like to start by stating what i liked. The actual workers that came were pretty good. They work at a above average speed. They only damaged a few items not too badly. However they didn;t have a cell phone and borrowed mine 3-4times to call management. Its the management that is awful. The owner Anthony gave a quote of 3 men from 82 an hour on the phone. When the workers showed up, it was 2 men for 77 an hour. When i called to ask him about it he wouldnt do anything besides threatening me about charging me more money. Not the best deal. They made me sign the contract before completion of the work. The workers didnt use 45 mins of that time and now it is a hassle to get them to give it back, what is my money. The management is not worth getting into a contract with. Spend the extra money with another company that is trustworthy.

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