Suddath

Reviews 4

RI

Richard Myer

Bottom line up front: Suddath Government Services represents the very worst in big government contracts. When they handle your military PCS move you’re not a customer, you’re just a number - just a tiny line item and you’re treated as such. They know that no amount of squawking from military members will make a dent in the massive government contract award process. When you make arrangements for your next PCS, log into the Defense Property System and list Suddath as a TSP you do NOT want handling your move. The problems with my most recent PCS started in July 2015 during packing and pickup at the origin (Washington DC area). The origin moving company (selected by Suddath) was beyond incompetent. They were late, rude, and literally slid my belongings down a staircase on a cardboard slide rather than bother with carrying them. Obviously that is more of a problem with the local movers than Suddath. Suddath’s problems manifested later. Suddath busted their required delivery date (RDD) by seven days. They busted it because my shipment sat in a warehouse somewhere in Maryland for nine days after it was loaded, leaving a mere two days for the shipment to cover the 1600 miles to San Antonio before the RDD. The best explanation I got from their representatives was simply “The summer is busy.” No kidding. The summer is always busy and managing that volume is their job. There were no natural disasters or terrorist attacks making this summer unique, nor was my move short notice. They had two and a half months from the time my move was assigned to them to the time it was executed. The Defense Travel Regulations (DTR) provide for “inconvenience claims” to be filed against a TSP that misses its RDD. However, unlike damage claims, which are tracked by the government through DPS, inconvenience claims must be filed directly with the TSP and this is where Suddath’s complete disregard for its military customers became glaringly obvious. On 30 July I emailed the three representatives I had already dealt with while coordinating the move asking how to go about submitting my inconvenience claim – I was ignored. On 19 August I used Suddath’s website “contact us” form to ask the same question – I was ignored. On 23 August I asked the Suddath adjuster who was assigned to my damage claim – she said she would look into it. On 9 September, having not heard back from the damage adjuster, I emailed again stating that I was going to the Military Claims Office to start legal action. She promptly replied with the appropriate email address to use for my inconvenience claim. After some back-and-forth to get the paperwork in order, I submitted the last of the necessary documentation on 13 Oct. The DTR require the TSP to reimburse the customer within 30 days of receipt of all documentation. I heard nothing until 3 Dec when I was told the check was being mailed the following day. After nothing arrived for several weeks, I sent an email on 4 Jan 16 stating I had not received the check. That email was, like so many before it, not replied to, but the check finally arrived a couple days later, dated 6 Jan 16, and it was for the absolute minimum the DTR required. The even took the time to weed out individual receipts for transactions they felt didn’t qualify as items I had to purchase exclusively because of the late delivery. Start to finish my claim took over five months. Through all of it, the sparse communication I did receive was entirely form letters and form emails. Absolutely zero effort was made to have a conversation with me, despite my repeated attempts. Suddath has a massive government contract. They know they don’t have to “earn” our business as military members, and as such they don’t even bother. If you discover Suddath is assigned to be the TSP for your next PCS, do whatever it takes to get it reassigned to someone else.

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BR

Brad-Krissy Haynes

Suddath = WORST EVER. I have had 2 moves with this company and both moves have been a nightmare. The first one, they destroyed 1/3 of my shipment with water damage and claimed that I shouldnt recieve a dime since they couldnt verify there was anything in the boxes THEY packed. It took 1 year and lawyers to finally sort that out. We even had the movers as witnesses to it and video of the boxes soaked through and through. I am not sure how that amounted to not their problem, but be very aware that if they destroy your stuff it will take a ton of heartache and money to fight them to get the value of the items they destroyed back. My second move is going on now and they are holding my items hostage. I pretty much feel like they have stolen my items. It has now been 3 weeks since they picked up my items and it is 2 weeks past the deliver no later than date. They have no idea when they will find a driver and be able to deliver my items to me. They have no plans on doing it anytime soon and they dont care that I am not able to live right now since they have my entire life and business in their possession. They are a moving company and they cant perform their job. They should have never bid on a job they couldnt fulfill. There is nothing I can do to get my stuff and I am stuck between a rock and a hard place, therefore I am filing all the complaints I can and trying to spread the word. I just hope you heed this warning and dont use them. They dont deserve anyones money.

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RI

Richie Cruz

They moved my belongings extremely fast. No issues in the transporting part. I have huge issues with the results of my delivery. I am missing a bulk item and it was indicated on the report that was filled out on delivery. Also there was damage to my TV which was also noted. Now I understand things happen, Im not upset at that. What is frustrating me is the lack of accountability in the claims department. I have followed all steps to get my items recovered or reimbursed. I submitted a rebuttal letter and everything. Its been 90 days since then. I call to find out the status, voicemail. I leave voice mail after voicemail to multiple people. Still no contact with me. Ive written emails, no replies. What is needed to get someone to reach out to me. Ive requested to speak to managers and anyone else who I would think could help me. Voicemail is all I ever get. I have been patient with this entire long drawn out process, but enough is enough. I will never use this company again and would not recommend them to anyone. I may have received my stuff but there customer service department is horrible. Dont expect an easy process recovering anything.

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DA

Daniel Considine

This review is for a military move I recently had that was overseen by Suddath. I requested my stuff be moved from storage in Colorado in late October. I got a prompt response from Suddath that my stuff would be picked up and delivered to my new place in San Diego sometime between 12-23November. That is already a wide window as it is, but they could not get any more specific. They delivered it to another moving company in my area which made coordinating my move with my HOA near impossible. Suddath could not even guarantee delivery by the 23rd (called on the 22nd and still no definite). My stuff did not arrive until the 30th of November to the local moving company. This caused me to jump through hoops to get it to my place on 1 December which also forced me to cancel my appointment with the VA which is a bad mark on my standing with them. There is a little irony with this, military move conflicts with military healthcare. I had to pick the lesser evil I suppose. Overall, they were not able to give me much info on the process at all which made deconflicting the move with competing priorities very difficult.

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