U-Haul Moving & Storage of Akron
| Address: | 1570 Vernon Odom Blvd, Akron, OH 44320, USA |
| Phone: | +1 330-869-0837 |
| Site: | uhaul.com |
| Rating: | 3.4 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 16
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Sandy Tryon
We made an appointment tho have a hitch and wiring harness installed. They changed the appointment to the next day! That appointment stood, we picked it up. Next day packed our camper and hitched it up. The lights didnt work. We didnt have lights when pressed the brake. Had lights when the car was turned off. They ran the wires over the exhaust and gas tank, either one bad, let alone both. We had someone come out to the house, had to pay them abs they couldnt fix it. Since uhaul completed wired it incorrectly, it blew the module. We were planning on leaving at 1:00am. Now we have to have it completely redone and who know what time we will be leaving. We have lost a days vacation and we have reservations. Planed on being there by 100pm., wanted to have plenty of time to set up camp. If we are lucky, well be setting up camp at dark. Hopefully not in the middle of the night. Ugh..... They also messed up the factory wiring in my SUV. Not a happy camper at all! I would NEVER recommend going there! NEVER, NEVER, NEVER!
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Anonymous User
Extremely terrible service. I was charged an extra $50 and when i called in to get it taken care of i was treated by the most disrespectful individual Ive ever come across. When i asked if there was anyone else to speak with or if i could call customer service i was told that he was customer service and there wasnt a corporate number to call. Im not the only one with issues either. I should have known that i was walking into a disaster when there were at least 3 other people in line at the time disputing charges made by them that werent correct. The guy behind me was charged an additional 75$ for not returning a dolly that was never provided in the first place. Beware of this location! At the least check your bank account after you return the truck!!!!!
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K Sadler
STORAGE UNITS HAVE RATS!!!! I am very upset and distraught. I went to get some items from my storage unit and I noticed there had been some rats in my unit. They had damaged my property and my boxes and clothing had been chewed through. There is so much rat feces and damages I just burst out in tears. I went to the Manager and he said that there was nothing they can do about it. I asked them what have they done in the past to solve this issue he said that they use bait boxes, which let me know they do have this problem. Some of my items are priceless to me and can never be restored. THIS IS UNACCEPTABLE!!! THIS IS THE WORST THING THAT CAN EVER HAPPEN !!!!
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Anonymous User
We rented a car transport from this uhaul and there saftey chain broke. The license plate light didnt work we got pulled over for it. They did no expections on equipment. When we took car transport back. We explained our equipment we rented broke and an associate told us someone didnt do correct paperwork and trailor wasnt suppost to be rented out. The general manager of store was very unprofessional and kept over talking us and being very rude. We made a complaint with corporate office and they said someone would call us back. No one has yet. I made a complaint with better business. Poor customer service and faulty equipment.
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Danielle Burnett
i wouldnt even give this place one star!!!!! they are thieves at this location! i called 4 times to get a hold of a manger and they kept telling me, they would give me a call back! when i picked up the truck i had missing pads from the back of the truck, but when i went to return the truck i got charged for the missing pads that wasnt even in there in the first place. just because someone didnt do there job and was lazy, i get charged for it!! workers are rude and management sucks!! i wouldnt recommend anyone to go to this location!!
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Josh Troche
Ive been coming here for a number of years. In the past year or so, this place has transformed. The people are nice, helpful, and smiling. I always get my propane here and they go the extra mile to help out. They want to earn your business and it shows. Most of the bad reviews are from a few years back, and I can understand why. A few years ago, it was almost kinda painful going here. What a difference a few years makes! Way to go guys on turning things around. Kudos!
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Ellen Graf
We made an appointment for a hitch to be put on-when we got there we were told it was a different time which wasnt good for us. Alas, made another appointment and the same thing happened-different time, different day. My husband made the first appointment and I had made the second one. A lesson learned, call before going to appointment because it is likely it has been changed. We wont be going back.
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Anonymous User
THIEVES AT THIS LOCATION. I would not recommend this location to my worst enemy. My brand new IPHONE was stolen out of my rental truck by an employee here. Do not - I repeat do not rent here! I would not want the same thing that happened to me happen to someone else. Service is terrible and employees are extremely untrustworthy. On top of this its in a terrible neighborhood.
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Andy Kilgore
Great help with renting a trailer! The gentleman that helped us was very knowledgeable and polite, he helped us with buying the proper hitch and ball the helped us hook up up the 5x9 trailer we rented. The trailer was in great shape and preformed perfectly as we used it to move a couch and love seat. The drop off was super easy too! Thanks again U-HAUL!
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Chris Hysell
HORRIBLE!!!! The one man very rude and disrespectful and a smart a$$ to my wife . Then the lady she returned truck to told her she had to come back after 3:00 to get our deposit money back and we returned at 9:00 in morning cause she didnt want to balance her register my wife ask to talk to manager he told work he was to busy!!! DONT GO THERE
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Michael Minnick
I have rented a trailer from here about 5 times. They always have the trailer size I need and I can be in and out hitched and ready to go in about 10 minutes. I also get my propane there. Its not in a great area and there are better places nearby for storage, but for trailer rental, its perfect for me.
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Alex Weber
The manager, Chris, helped me when I went to pick up my trailer, and he gave me everything I needed. To be honest, I was about 30 minutes late on the return on the rental, and I was not charged any fees. The price was right and the service was a plus.
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April Clark
Called customer service who told me that the uhual on Vernon Odom had a lost and found cause I had forgotten some keys in a truck.I went there and come to find out,no lost and found,no keys.
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frank foore
Employees here have the worst attitude. I got in the truck and it had half a tank even thbough paperwork said 3/4. Truck had no dolly but the green tie was laying there and had trash in it.
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Isaac Gilkerson
I dont normally respond to these but I saw a couple poor reviews. I have used this store a couple of times. I have found them very helpful and pleasant.
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Lakesha W
Over charged for their mistake will never rent from this location again and will let everyone know their customers have to pay for their mistake