Key Island Cleaners

716 Crandon Blvd, Key Biscayne, FL 33149, USA

Address:	716 Crandon Blvd, Key Biscayne, FL 33149, USA
Phone:	+1 305-365-2171
Rating:	2.3

Location

Photos 3

Reviews 3

Evan Oster

We are relatively new to Key Biscayne. I needed to have a few business shirts washed/pressed, and we decided to try Key Island Cleaners. There are really very few available options on Key Biscayne. Well, Key Island Cleaners lost one of my shirts. They asked for time to resolve the problem and hopefully find the shirt, but they did not. I purchased the shirt from Thomas Pink, who provide great products and services. They were able to tell me the exact details of the purchase, and that the cost to replace the lost shirt is $185 USD. Key Island Cleaners offered us $33 USD, and refused to budge. They were rude to my wife. Now, you would think that a "small town" shop would be more customer-friendly. I does not take a business genius to figure out that our "lifetime value" to them is quite high. After all, there are only a few options for Dry Cleaners on the island, so they could have had us as customers for many years. Well, we have already switched to Master Clean Cleaners, who said that under similar circumstances they would have refunded us the full $185 USD. So, my advice is avoid Key Island Cleaners. You do have a few options on Key Biscayne, so why go with one that delivers a horrible experience.

Anna Dunshee

First, Key Island Cleaners damaged my silk sweater- it was returned with a small whole in it, which I did not notice immediately and decided not to complain. But, when they damaged my cashmere cardigan, which I noticed immediately upon receiving it, the receptionist tried to argue that she "remembered" that it was damaged before and that I should prove that it was not. I complained in writing with the manager of this establishment, his name is Enrique, by handing a letter to him in the presence of witnesses. He just ignored it. I did not receive neither apologies nor compensation. Outrageous denial of any responsibility! I would proceed taking them to court, but my time spent worth more than the trouble. I guess they count on people just not having time for dealing with them, that is why they behave in this manner. There are many other much better cleaners on the island- use them, save your clothes.

Caroline Nicolai

Family owned business. Expected 3 days for business shirts. Good service . Super clean shirts.