Color Recon

Reviews 3

VI

Vicki Soto

My car was keyed, a few surface scratches that did not go through to the metal on the passenger side. However, although its an 18 year old car, I have keep it garaged or covered at work throughout the ten years in my possession – in perfect condition. The scratches were not visible unless you were looking in certain lighting, at a certain angle. To me, it was not perfect anymore so I searched for the best shop. Based on reviews and high-end cars I saw there and also the explanation of the process, I chose Color Recon. This choice was against my wifes advice as what she saw from the get-go was glibness. Juan dealt directly with my insurance company telling me he would get the maximum amount for my benefit, and constantly berated them calling them cheap and unwilling to pay. Three different glass companies sent by my insurance company to remove the windshield and replace it after painting refused to deal with this shop. The third one did remove the windshield but refused to go back to deal in any way with this shop. My wife purchased a new windshield from Lexus and personally delivered it. Juan was not thrilled, to say the least, stating he would now have to be responsible for it until it was mounted and advising her to get a lawyer and sue the insurance company. When I called – now a month and a half later – to check on status, I was told it would take a week to put the car back together. After seven weeks, I finally got a call that the car was ready and when my wife went to pick it up and gave him the check, he stormed to the door holding it open for her to leave and asked someone to open the gate for him to store my car, stating she had been told no personal checks were accepted. She had not, in fact, been told. He stated that he knew she would walk out the door and immediately put a stop-payment on the check. She asked if he accepted another form of payment and was able to make the payment. All in all, between Juans invoice of over $5000, new windshield and rental for seven weeks, the cost was over $7,400. Book value on this car is $4813. Workmanship: While keyed scratches were now gone and the paintless dent removal did remove most dings, the paint on the door and front bumper was not perfectly matched. Also, the door now has a shimmy when opening and closing it which was not there when car was taken in. There is a visible flaw on the trim and the tint on one of the back windows was removed. Juan refuses to take responsibility stating insurance company did not pay for new trim, perfect matching is impossible because entire car was not painted, doesnt know what happened to door and tint was glass companys responsibility. Its interesting that I could not leave this review on Color Recons website as it could not "verify me as a customer". I would definitely NOT recommend this shop but would urge its owner to take a class in people skills.

MA

Marco Lopez

I was very disappointed with my experience with Color Recon. I went a while back to get an estimate for a cosmetic repair of my lower lip front bumper due to three moderate dents and i was quoted $389 (see picture attached). I went back again today to get an estimate for the same repair because i thought i had lost my original quote. Today I was quoted $689 for the same repair (see picture attached). Somehow the cost had almost doubled! I called Color Recon and spoke with the owner Juan; unfortunately, he was not willing to honor the original estimate, because according to him, the original estimate was only for one side of the bumper. However, the estimate I requested was for the whole bumper. As anyone can clearly see on both estimates the the whole bumper was circled and no distinctions were made about it being left or right. Moreover, why would anyone repair or quote a repair of one side of the bumper and not the other side? I can understand if the price of a repair goes up, it does happen, but almost doubling in cost?! Also, if a business cant stand by a genuine estimate given, what can they stand for? Reply to his response... Mr. Juan, Let me start by saying, Wow! You just responded with one lie after another, I am in disbelief! I told you I’d blackmail you if you didn’t offer me a lower price?! Seriously?! How far are you willing to drag yourself in the gutter before admitting you were wrong? Sorry, but your alternative facts here are not valid. The true facts are: first, I never told you I had lost my original estimate, I told you I couldn’t find it, which I later did. Second, I do not have more damages in the bumper now than what I did when I first sought your quote. What you saw the first time around is the same as what you saw the last time. You either made a mistake on your original quote or you were just plainly trying to rip me off. Third, I never expected you to accept the old estimate, the only reason I brought it up was when you insinuated I was lying about you quoting me $389 to do the repair, which you did. Also, the only reason I waited to do the repair was based on your own advice! You told me to wait until almost the end of my lease to do the repair, which I am doing. You sir are being dishonest and you certainly lack in the integrity department. You obviously have no business doing estimates if you cannot do them properly and honorably. But if you must, when you make a mistake, own up to it! Don’t go online and start spreading lies in order to make you sound better, which by the way, it doesn’t. Nevertheless, I am very happy this happened; first, it exposes people to the kind of bullying and crappy service they might encounter at your business. And second, I was able to find a very reputable place that is doing the repair for only $189, saving me $500 and a headache.

RA

Rachel Anderson

I think it is necessary to begin my review by stating that I rarely offer positive reviews of businesses because I believe that all businesses should ALWAYS meet the minimum expectations of customers, and giving a "positive review" of expected service and quality from a business is not something I go out of my way to do, as competency should be a given (sadly, not always the case.) I am reviewing Color Recon because there is nothing "expected" or "minimum" with their service--every interaction, service provided, and final product exceeded our expectations as customers. This is our story: We have now had two separate vehicles serviced/repaired by Color Recon, both of which were involved in accidents where the other driver was at-fault and repair expenses would be paid through the at fault-drivers car insurance company. For those of you involved in accidents like this, you know what a nightmare the process can be! Not with Color Recon. The ONLY positive thing about either of these accidents is the Color Recon staff and their services. This shop has a commitment to excellence in all that they do, that you, as a customer, can trust--it shows in every part of the vehicle repair and claims process. Color Recon was extremely detailed, thorough, and went above and beyond to inform me, as their client, about my rights during the insurance claims process. I have never viewed any auto body repair shop as an advocate, but I can unreservedly tell others that Color Recon was my personal advocate through EVERY step of the repair process. Through the support, guidance and professionalism of Color Recon, both of our vehicle incidents turned out ideal. Our first vehicle was totaled, and we were able to negotiate with the insurance company to receive adequate compensation to purchase another vehicle of like kind and quality. Had I taken my vehicle to any other location, I am certain I would not have ended up with the same positive outcome. For our second vehicle repair, our SUV came back in better quality than pre-accident condition. The repairs were done to the highest quality, and the vehicle was thoroughly detailed upon return. Had there been any discrepancy in the work, I am certain Color Recon would have gone above and beyond to correct the issue, and meet my needs. The Color Recon staff is knowledgeable, trustworthy, honest and reliable, and their work is excellent and timely. Pride is taken in all of their work, including the shop itself, as you can see in the beauty, upkeep and design of the guest lobby (a detail I surely appreciated!) While we hope not to be involved in another accident in the future, we would never take our vehicle to any other collision repair shop! Thank you Color Recon!

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