U-Haul Moving & Storage of Alafaya

11815 E Colonial Dr, Orlando, FL 32826, USA

Address:	11815 E Colonial Dr, Orlando, FL 32826, USA
Phone:	+1 407-275-9267
Site:	uhaul.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 55

Reviews 6

Kristina Coppolino

Rough and exhausting experience. My boyfriend booked a Uhaul for 1:30, and they originally sent him to one of the "neighboring partners" of Uhaul. (Basically their trucks at other locations). He gets there at 1:30-no truck. Okay, not the ladys fault. She called they guy, he was sketchy and didnt get it back on time. She kindly arranged for him to get a bigger truck at no additional cost at a different neighboring location-and sends him off. He gets there and it is literally abandoned. Its a sketchy gas station. Lights are off, doors are locked, there is nobody around. He calls the lady at the Uhaul he just left and gets no answer, so he drives back yet again. He tells her what happened and the poor lady has zero idea whats going on. She calls some sort of higher up and then after 30 minutes sends him to this main Uhaul location. Hes now been to three different locations to get a truck. He gets it and we do what we have to do. We go to drop off and it is COMPLETE CHAOS. The location absolutely cannot handle the amount of activity going on. Its pouring, the parking lot is completely full of trucks, there is nowhere to put them, nowhere to move them, and a line of 6-7 trucks trying to get in backed onto the MAIN ROAD. Colonial is a busy road. To make matters worse it is absolutely pouring and there is only TWO PEOPLE working. These poor guys. Working tirelessly. Working so hard in the pouring rain, drenched, with a smile on their faces to every customer. Truly felt bad for them and how understaffed this place was. The only reason I gave this rating two stars were for those two men. They were literally playing Tetris with the trucks, trying to check all the people waiting out and find a place to put the vehicle. Our car was completely boxed in by trucks and thank the lord one of them helped us get out after we waited so long dumbfounded in line as to how the hell we were going to drop this truck off. Just a very poorly run location. Posting pics.

Matt

Made a 24 hour reservation for today, went to pick up the truck and then they tell us we have to have it back less than16 hours from the pickup time. When we called and made our reservation we even told them we may need it longer than the 24 hours, they said thats no problem that we would just have to pay for another day if we keep it past 24 hours, cool no worries. I go in to pick up the truck after work and the rude guy picking his nose at the counter tells me I cant even keep it the 24 hours, that they have another reservation and it has to be back in early. So I have to pay full price on my reservation and I dont even get it for the full time I was promised? Awesome. Rescheduled for a more expensive truck which I didnt want. Got home, called customer service to get something worked out to where we get the truck for the full 24 hours and not get scummed out of extra money for the larger truck because of their screw up, and the CUSTOMER SERVICE agent was combative and placed the blame on us. Point blank they will overbook and screw customers over just to get an extra buck. Do yourself a favor and use Penske instead of these lying hacks at uhaul. They dont care about customers, reservations, or integrity. Just money and keeping their fleet overbooked all the time.

Denise McGowan

I would never go back here. It took 2 hours to get a UHaul trailer attached to my truck. When I went into the office to pick up my reserved trailer, somehow they didnt pull up my existing contract and started a new contract, which made me lose a $50 incentive for dropping off the UHaul trailer at a location requested by UHaul when I made the reservation online. I called the UHaul corporate number about it and they never called me back. Then they hooked up a trailer that did not have functioning lights. So they unhooked the trailer and then had to figure out which of the only 2 remaining 6x12 trailers left they would hook up. They almost hooked me up to the most conveniently placed trailer, but then realized it had a blown tire. So the last available trailer was behind another trailer. After moving the trailers around, they checked that the lights worked, and then the hooked up the trailer to my truck. By the time I got home, the movers had already been at my house for 30 minutes just waiting for me to get back from UHaul. I had no idea it would take a full 2 hours to get a trailer. This location was super unorganized, took 2 hours to attach the equipment, and ended up costing me $50 and said they couldnt do anything about it. I would never go back here.

Anonymous User

I called this "dealership" and was treated pretty rotten off of the bat. I asked a few questions such as: "Do you have any 24 for availability on the following monday". His reply was "yeah, sure". Okay, let me ask another question and he rudely cut me off and said "hold a minute" and transferred me to another person. It was the nationwide 800 number, THE WHOLE PURPOSE OF CALLING THE LOCAL NUMBER WAS TO SPEAK WITH A LOCAL". I will NEVER buy, rent, sell, or trade anything will these people. One other point which was fishy, since they are in a bad part of the city, they hold your drivers license and insurance card. I have rented enough moving trucks to know better than this. DO NOT GIVE UP YOUR LICENSE!!!! Uhaul, budget, ryder, and most others make a copy of it and hand them back, not here... It is sad the customer is a bother to them, dont worry that by purchasing boxes, propane, and renting trucks from these people you pay their mortgage, property taxes, and pay their salary--You are still an inconvenience. I have never written a review before this, but was treated so badly and made to feel dirty (best way I can describe it), I hope this helps in your choice. BUYER BEWARE

Phil Pektas

VERIFY THE FUEL LEVEL. EITHER THEY RUN A CROOKED BUSINESS OR THEY HAVE TERRIBLE EQUIPMENT. They told my attractive young daughter who rented the van that the tank was full but didnt ask her to verify (no initials by the gauge/meter paperwork) and then I came up to drive it for her. We traveled 23 miles, verified by the starting and ending mileage. The truck was on 7/8 of a tank and I put in 7.5 gallons of gas and the fuel gauge didnt move. When I asked the assistant manager how many mpg it gets in the city he said 7. If the tank WAS full when I picked it up then the avg mpg is 3.06 so I insisted the fuel gauge was broken and the same manager insisted it wasnt and was unwilling to credit anything back to the card used for the rental of the truck. If the fuel gauge isnt broken then their trucks get horrible gas mileage; way worse than they advertise. If you have other options for renting, dont go to these guys. :(

Anonymous User

We rented a 26’ U-Haul from here last weekend. This wasn’t our first visit but it will be our last. When my husband asked the guy helping us what we would need to do if we needed it for another day he said “oh no you can’t you are already putting us in a bind as it is”. I’ve got to tell you I was FLOORED when he said this to us. When asked what he meant he said that we already had it for 2 days and there were other people that needed it. Here we are standing there about to pay $260 for the U-Haul and this man is telling us we are putting him in a bind. We were also going to buy boxes but since he was so rude and rushing us we went somewhere else. I get that everyone has a bad day and I would expect such service from a customer service person but not from the GENERAL MANAGER! That’s right this rude man was the guy you see up there. Well you’ve lost our business and I’ll be sure to share it with everyone.