Sears Auto Center

3101 PGA Boulevard, Palm Beach Gardens, FL 33410, USA

Address:	3101 PGA Boulevard, Palm Beach Gardens, FL 33410, USA
Phone:	+1 561-775-8428
Site:	searsauto.com
Rating:	2.1
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 10AM–5PM

Location

Photos 9

Reviews 17

Lieutenant Pakuf

I wanted to change two tires. Im not an american citizen (Im from germany) so I didnt know about the average american price for this kind of service. I was just trusfull. So I made an appointment and selected my tires ($240 for two tires). My english isnt very good but I just asked for the minimum service (just wanted my tires to be changed). I waited 5h (!) until the man told my that my car was ready, and I had the nice suprise with the bill : $520 (!!!) As I said, Im new in the US, and I didnt know that it wasnt the average price to pay in this coutry for this kind of service, so I paid. I just learned that the average work coast would have been more like $20 to $40. So I should have to paid something like $260-$280 rather than $520. Sears charged me $240 more for no reason (my car didnt have any problem because it had been inspected 2 weeks before). Im so disgusted by this company and I can swear that I will never come back to one of those store and I will fight everyday of m1y life to convince people around me to never go back again to Sears.

Stair Climber

Pros: Great hours, good repairs, close to my house. Cons: They rarely answer the phone. Cash registers are too far from the garage which causes too much walking for the service writers. Waste of productivity. Their computer system is antiquated and takes way to long to check someone out. Details: Ive had many cars repaired over the years at Sears Auto in Palm Beach Gardens, FL. They do a good job at fair prices and their hours are great. However, there are 2 issues: 1. They rarely answer the phone. They need to hire someone for the sole purpose of answering phones, taking messages and handling payments. Let the service writers focus on the repair issues. 2. They need to swap the waiting room and cash register locations. The registers need to me much closer to the garage but still in air conditioning and away from noise. Lots of time is wasted with the service writers walking back and forth from garage through the waiting room to the registers. Its a huge waste of time and lost productivity.

Ron Siegel

I bought four tires there and have a free tire rotation when necessary. Now that you need to make an appointment and cannot walk in I have called the auto center twelve times to make an appointment to have this done and no one answers the phone to make the appointment. Your new system sucks especially if the auto center does not answer the phone to make appointments. Why can we not make appointments online? This would make sense. Not a happy Sears customer. I do not know how to get this service done.

Amit Bansal

worst ever. got the service and multi point inspection done today. they did not even fill the inspection report and had put no sticker for the next service. it felt like nothing being done in the car. when i asked about the issues i knew he had no idea.. even basic checks were not done. had a groupon for $45 and on top paid $30 for the prem filter and etc. felt cheated.

surya abhinav

Went for alignment check....they did check the alignment and didnt gave me report of the alignment check...I asked them where is the report they said they forgot to print they cashed me out so they cant see it either....so did do the alignment check again to get report.....but I appreciate they doing it again without any complaints....

Ousama Issa

No respect to time. I arrived 20 minutes early to my appointment trying to be smart, they told itll take about an hour or so, an hour later, its still not in yet. Total time just for an oil change 1:45 hrs. A lady next to me took them about two and half hours to change a tire for her car, with an appointment!

Joshua Feltner

I came in today and after 30 minutes of waiting, I asked how long it would take to get an oil change (letting the guy know I was a walk in and didnt have an appointment). He told me it would take an hour and a half, two hours max. Its been 4 hours and they havent even started. Not coming here ever again.

John Santjer

Went to drop off car around 130. Service member says we dont take walk in this late. You have to have an appointment. You want set one up for tomoorow. Only sears I know that doesnt take walk in and still have 5.5 hours to work. Keep your minimum wage job with your work ethic wont be doing anything else.

Christopher Palmer

The worst experience. 3rd time here. Same story everytime. Had to bring my car back after every visit. Because the problem was not solved. Say its going to take an hour and a half took 4+ hours. Cant even put windshield wipers on correctly. Stay away! Unless you like wasting time and money.

cabletonka

DO NOT waste your time here. They are beyond slow. I am still waiting for my phone call with prices because my truck requires a follow visit because the 4.5 hours to change my oil, brake job, and rotate my tires was not enough to align the wheels too.

Stephanie Sunshine

I had a 2 oclock appointment, arrived around 1:45pm the young lady said it would be an hour or so. Went in the mall came back and hour and 15 later just to be told they literally just started on my car. Very unprofessional never again!!!

carra russell

even if you make any appointment you still have to wait almost two hours for an oil change. pointless to have a scheduling system if you cant handle the work load or staff accordinly for booked appointments

thomas and loretta schneider

Terrible customer service. Called FIVE times over 30 minutes. NO ANSWER. No wonder Sears is going down the drain

brian forchheimer

great service, did the best they could with limited staff.

SODmcla

Rookie mechanics. Terrible Managers. Talk to Scott only

sonia gotay

Received good and prompt service.

Flawz Murk

Horrible service