Lauderdale BMW-MINI Service Center

2601 S Andrews Ave, Fort Lauderdale, FL 33316, USA

Address:	2601 S Andrews Ave, Fort Lauderdale, FL 33316, USA
Phone:	+1 954-763-4777
Site:	lauderdalebmwofftlauderdale.com
Rating:	4.3
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM Closed

Location

Photos 100

Reviews 5

Jorge Manuel

I brought my car in for service in April 21st. My car had a weird sound. I have to say that my AC has always worked perfectly. The day I was driving to the dealer I had my AC on and it was perfect. I asked for a diagnosis(I paid $135- Diagnosis are FREE at other dealers). After waiting for a technician to check my car, the advisor(David Williams) showed me a list of suggestions to do on my car. Since the "Bolt for wastegate hose" was missing and was the one causing the problems on my car, I agreed to have it fixed the same day. However, I declined to do the other suggested work, including the "microfilter replacement for the AC", and we both agreed I would bring the car in 2 weeks to do the other things. And heres the problem. Next day(April 22nd) when I came to pick up my car... The valet parking worker brought the car and as I was driving.. oh! surprise.. I noticed that the AC was no longer cooling. I decided to give it some time to let the car cool, since it seems there is not roof where the Valet parks the cars... so it was super hot. Mad because my AC was not working I called my advisor David and explained the situation. He, in an ironic tone of voice, tried to imply that I didnt know how to use the buttons to make the AC work. I get passed his irony and tried to focus in a solution. I agreed to bring AGAIN my car to have it checked. Next day(April 23rd) I brought my car in and this time my advisor was in a bad attitude and did not want to collaborate. So he delegated the problem to someone else. The other guy wanted me to leave the car again and made me wait for 1 hour. After waiting for a long time, the guy says that he doesnt know where David is and that he needs me to sign the paperwork to authorize a technician to check the car. Honestly, at this point I was so frustrated that I decided to get my keys and leave. I didnt want to leave my car again anyway... Next time another important part of my car could be damaged. I already scheduled an appointment to fix the AC with other dealer - I need to trust the people that work on my car, I need to be assured that none of the parts of my car are going to be removed due to business practices... I understand that may be these advisors have to achieve goals and bring business in, but my property should be respected, the customer should be respected. This could be a strategy to pressure the customer to change the filter of the AC, yes, but the malice behind it is despicable. Thanks for teaching me a lesson.

Robert Edelstein

Visiting from out of town I needed some work done on my BMW so I stopped in here. 3 visits in 5 days due to incompetence. Went in for 2 small problems, neither of which were fixed but was presented with a estimate for over $5,000 worth of work that the service advisor suggested I have done. Seeing as I am out of warranty and none of these services were critical, needless to say nor were they the things I went in there for, I decided against the 5k in work to be done. I did have them put new brake pads and rotors in for about $700. They told me they couldnt fix the other things I wanted done as they did not have the required parts. Lastly, I asked them to determine the cause of my service engine light. They ran a test and said everything was fine. So I left for the 2nd time in 2 days only to have the light go on within 10 minutes of leaving. I went back for a 3rd time, was told to wait 2 hours before they could see me, I refused and said this is ridiculous already, they diagnosed the problem and attempted to charge me over $300 for the labor costs alone of replacing a simple engine coil. Not only is this egregious as the labor can be done competently at a BMW certified mechanic for about $100, but when I informed the service advisor that I thought $300 for labor alone was a little high especially given the fact that this was my 3rd trip in less than a week for the same problem, that I just spent $700 out of pocket at their request on something I hadnt gone in for, and that they failed to repair any of the issues I had gone in for, I said I will just take my vehicle elsewhere and the advisor said "oh we can do the labor for $140 no problem". I was a bit taken aback at how quickly the price dropped in half. Why cant you just offer me the discounted price right away after everything Ive been through or is it necessary to gauge the customer for every last dollar even at the cost of customer satisfaction? Only place worse is Perillo BMW in Chicago which is truly the worst dealership of all time.

Anonymous User

My first time using this service center today will be my last. The customer service advisor Ben Singer argued with me about a BMW loaner. First saying I didnt even have an appointment, lie 1 and secondly suggested I reschedule a service appointment when they would have a loner available. Really? Like I have all the time in the world to drive up and back there. Plus I took our car in because we had a low tire sensor showing up due to nails in two tires. (We have the tire service package which replaces our run flats free of charge if there is a nail in them) I then I had to wait 25 minutes to speak with the service manager, didnt get his card so I dont know his name, and he proceeded to tell me the same thing. We purchased our leases with BMW so we could have the convenience of driving a BMW when our cars were being serviced. I dont appreciate being lied to. I know they had loaners available, I just wasnt important enough apparently. Also a side note, I went in to look at x5s and the sales guy we spoke with just kept giving us the run around on lease quotes. Needless to say customer service here sucks!

CK Radio

My BMW 335i needed a four wheel alignment after getting it lowered. I set up an appointment and got it in the same day. I was greeted by my Service Advisor Scott Weinbaum. The service center is beautiful. Scott was very helpful and personable. I gave a precise explanation of what I wanted done and my car went to the alignment rack. Scott kept me advised on the progress once my car was in. Tony Vella did the alignment and told me the results were excellent. Once I drove my car I was extremely pleased by Tonys resolution. This was not an easy alignment because I had just installed an adjustable Bilstein suspension system. Tony set it up perfectly and it was exactly what I wanted. I made two new friends, got my car set up perfectly and it was a great day! I highly recommend the Lauderdale BMW Service Center. ~Chris Katsoufis

Jonathan Diocares

Great experience at FTL BMW Auto Repair! Our service adviser, Kevin Aniunas, gave us excellent service when we came in with a flat tire. We were filling the tire with air and the valve stem broke. The run flat allowed us to drive to FTL BMW and get the part fixed. The best part of our service was that we communicated our schedule to Kevin as we were in the middle of a trip to Orlando and had a time commitment. Kevin delivered and we were back on the road and able to make our appointment. GREAT SERVICE and attention as well as consideration for the customer. I am a patron of Braman BMW but this experience has made me reconsider and will certainly return to FTL BMW. Thanks, Kevin.