Ocean Cadillac

Reviews 3

CA

Carlos Lazo

I made a huge mistake by taking my 2nd CTS-V To this dealer. The first CTS-V was given to a new tech without any experience which was later admitted by Oceans STAFF, this tech not only was he trying to make side deals (WHICH I WAS THEN ACCUSED OF MAKING SIDE DEALS WITH THIS TECH -JOEL) with me stating my car was not covered by warranty because it was extensively modified ( after they already had the car in their bay with the motor taken apart) as well as the shop foreman DANNY which swore his experience was not only extensive but he could not simply locate the heat exchanger circulation pump. To make a long story short my 09 CTS-V after my visit began to misfire and waste all the reservoir water for the heat exchanger lid. When I came back the dealer they blamed the issue on my after market pulley which was the only mod to the car besides CAT DELETES. CHECK ENGINE WOULD COME AND GO MISSFIRES AND ALL YET THEY TOOK NO RESPONSIBILITY. I SOLD THE CAR AND DECIDED TO CUT MY LOSSES AND BOUGHT A 2012 CTS-V. The tech which worked on my 09 was fired DUE TO HIM CRASHING A CUSTOMERs CAR WHILE DRIFTING ACCORDING THE THE OCEAN STAFF. JC JUAN - urged for me to give them another chance to help change my opinion of the GENERAL MOTORS BRAND AND THEIR SERVICE. AFTER TAKING MY 2012 TO THEM ONCE AGAIN LIKE A MORON AFTER "JUAN" - service manager gave me his word my experience would be different. DUE TO MY PREVIOUS EXPERIENCE I DECIDED TO TAKE PICTURES OF MY AREA OF CONCERN WITH THE NEW V. I thought since the vehicle had full warranty they would breeze through this and perhaps do a better job considering the prior visit. ON THE CONTRARY, IT IS NOW 2 MONTHS AFTER I TOOK MY VEHICLE TO THEM and found not only did they PURPOSELY CAUSED DAMAGE TO MY VEHICLE BUT I AM ALSO OUT OF WARRANTY THANKS TO THEM. I STILL HAVE A FRONT END VIBRATION ON THE FRONT OF THE VEHICLE AND DECIDED TO JUST TAKE IT TO A WELL KNOWN LOCAL PERFORMANCE SHOP WHICH SPECIALIZE ON CTS-V ALONE AND CORVETTES. THEY FOUND MY VACUMM LINES FOR MY SUPERCHARGER SNOUT AND VALLEY WAY WAS REMOVED AND CAPPED WITH A RED RUBBER CAP. My control arms BOTH VENT as well as my front RIM WHICH BY THE LOOKS OF THE HIT WAS CAUSED BY SOMETHING STRIKING THE SIDE OF THE RIM WHICH WOULD NOT HAPPEN IN A POTHOLE SCENARIO. (Cadillac dealer in New York had just installed a new supercharger -CAR IS A LEASE 1 OWNER) ALEX One of THE OWNERS OF THE DEALER GAVE ME THE NEW PARTS THEY CLAIMED WERE THE REASON FOR MY TROUBLE AFTER I TOLD HIM I HAD PICTURES OF NO PRIOR DAMAGE BEING PRESENT ON THOSE SPECIFIC AREAS.....yet would not take responsibility FOR THE DAMAGE CAUSED BY HIS "expert" (which JUAN -SERVICE MANAGER GOT IN MY FACE AND KICKED ME OUT OF HIS OFFICE WHEN I EXPRESSED MY CONCERN) and outrageous response to a customer who not only had 1 bad experience but now going on my 2nd one. THE MULTIPOINT INSPECTION WAS A VERY BLANK SHEET OF PAPER WHICH WHEN SHARED WITH OTHER CADILLAC DEALERS THEY AGREED THIS WAS A VERY POOR REPRESENTATION FOR GENERAL MOTORS BEING THIS IS THEIR TOP OF THE LINE VEHICLE. WHEN I EXPRESSED MY CONCERNS TO THE OWNER (ALEX) AND THE FACT MY WARRANTY EXPIRED IN THEIR SERVICE BAY he suggested for me to allow his SERVICE TECHS ONCE AGAIN ATTEMPT TO REPAIR VEHICLE WHICH I THEN TOLD HIM I WOULD NOT TRUST HIS STAFF WITH ANYHING OF MINE.....ALEX SIMPLY GAVE ME THE "claimed damage parts" and wished me good luck with a smile. GENERAL MOTORS HAS OFFERED TO HAVE MY VEHICLE LOOKED AT BY ANOTHER DEALER YET ONLY COVER 1HOUR OF SERVICE EVEN THOUGH A REPRESENTATIVE OF THEIR BRAND NOT ONLY WAS PART OF FOUL PLAY FOR 1 CTS-V BUT A CONSECUTIVE 2nd CTS-V. THERE IS NO SURPRISE WHEN I LATER FIND OUT OCEAN CADILLAC HAS BEEN AUDITED IN THE PAST DUE TO VARIOUS REASONS. THIS WILL BE MY VERY LAST GENERAL MOTORS VEHICLE, CONSIDERING I HAVE OWNED 2 CORVETTE Z06s and NOW 2 CADILLAC CTS-Vs. THIS IS A CLASSIC EXAMPLE OF WHY AMERICAN CONSUMERS PREFER TO SPEND $80,0000...ON A HIGH JAPANESE VEHICLE INSTEAD OF AMERICAN......FRAUD/DECEPTION/POOR SERVICE IS THE AMERICAN WAY OF DOING BUSINESS.

DA

Daryl Edwards

We worked with Ellieo Rodriguez to purchase our 2015 ATS. We had a wonderful experience working with Ellieo. This is my third purchase with Ocean Cadillac I purchased a SRX for my wife for Valentine Day and was so please with their service home delivery and everything that I couldn’t buy a car anywhere else. I am the Director of AIMM HIGHER INC. a local Charity in Miami, Ocean Cadillac recently sponsored our Golf Tournament in October. Nestor Mena professionalism and attention to detail is outstanding. Nestor put me in touch Ellieo who was a pleasure to work with. Nestor has taken the dealership to a new level of customer care sense taking over. The service department with Larry’s leadership is wonderful and helpful, a really amazing group of people. While we used to be BMW customers, in recent years wed been working with Ocean Cadillac for our purchases and maintenance because of its wonderful staff and service. Larry, John and Frank exemplifies a "can-do," customer service-focused attitude. I gave Nestor many questions and requests and he always said he would do his best to make it happen. I really appreciate that! We understand that you cant always fulfill every request, but he made us very happy and satisfied. The negotiation process is much more straightforward, quick, and respectful at Ocean Cadillac. The salesperson gets your offer, takes it to the manager where you can still see them, and comes back with a counter offer. All said and done, the negotiation was wrapped up within approx. 30 minutes The staff at Ocean Cadillac are down to earth, helpful, and genuinely friendly ( We Love Mary and Travis). While waiting briefly to speak with the finance manager, Steven Weiss we had a nice conversation with other members of the staff, Our finance manager Steven was very helpful and kind. We had a fantastic experience during our purchase as well as each time thereafter (for picking up and repair service.) I am excited to keep coming back for service visits and future car purchases. Daryl E.

CA

Carlos Ribero

Hands down the best car buying experience I have ever had! Ocean Cadillac truly is different - extremely different. It started with an ad in the newspaper then a visit to the website. I called the dealership to make sure that the deal I saw was available and spoke with the leasing manager, Marc Anthony. He assured me that the deal was real and also advised me that there were few cars at the advertised price left. I told him that I was going in for that deal specifically and none other. He not only texted me Oceans address and his personal information, but also texted, thats right, put in writing, that I would get the deal as advertised. When I arrived at Ocean, sure enough, there were only two cars left at that price. Marc was busy and he made sure that Yuri Shvartsman took care of me. Yuri was very personable, professional, reassuring and soft-spoken - not your "typical" car salesman. He walked me through the buying process and kept me advised and updated every step of the way. When it came time to speak with the finance manager, I expected to be bombarded with a slew of optional services that the finance manager would try to push on me and make my monthly payment skyrocket. Boy was I wrong. Tony Peqini was very professional, explained every document I was signing, and only informed me about one additional option, he did not try to push anything on me. I have to say that my wife and I were literally shocked when we were out of the dealership in less than an hour and a half - AMAZING! I cant say enough about how great the experience was and how kind everyone in the dealership is. I highly recommend Ocean Cadillac if you are in the market for a car.

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