Address: | 5815 N Dale Mabry Hwy, Tampa, FL 33614, USA |
Phone: | +1 813-872-5555 |
Site: | billcurrieford.com |
Rating: | 4 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM |
WI
William Barker
we recently (August 22, 2015) purchased a 2014 Ford Mustang convertible from Bill Currie Ford and was told there was still a 2 year factory warranty (which is evidently not the case) on the vehicle, we also purchased a extended warranty, (which is evidently not worth the paper it is written on), asked if the car had ever been in an accident and was told "no", asked for carfax, which we never saw, (found out from my bank that the car had indeed been in an accident). Anyways, late December we realized the car had a leak around a window, so we called Bill Currie Ford, explained the issue and was told to bring it in on Tuesday to have it checked, after getting to the dealership service department that day we were told there was no appointment and we would need to bring it back the following week on Wednesday or Thursday for service. We dropped the car off on Tuesday night, by Thursday night we still had not heard from the dealership so we called and was told there was no record of our vehicle, and asked could it be under another name? then placed on hold, the service person then returned and told me the job was being handled by someone else and transferred me to him, at which time he informed me the car was in the body shop and we would need to speak to them as to the status of my car. Well we were transferred to the body shop at this time I was informed yes I see your vehicle but I will need to call the service department to get a status, well by this time I was not happy and told him to find out, he said I will call you right back. Well on Friday by 1:PM I had still not heard back from them, so I called again and asked for the GM of Bill Currie Ford, instead was given to a service department GM which told me she would get back to me, 3 hours later I was called by another man informing me that they check everything and it was going to be over $600.00 to repair it and that the used car department would pay half and we would pay the rest. After voicing my opinion about the warranty and was told I basically wasted the $3000.00 we paid for it, we told them to put it back together and hung up. The man called back about 30 minutes later and says after speaking with management that the entire invoice would be covered by them, well ok then, fix it, he says ok we will tear into it Monday. Wait you told me you already knew what was needed, well so far it has been almost 2 weeks and I still dont have my car. In the mean time we have been paying for a rental car, which has cost me more than the repairs. I am not impressed with this whole situation. Also, I recommended a friend to go there, and he bought a new car from them, as it stands now I will not recommend them again. Ok, here is a follow up. Just got off the phone with the dealership, car is still not ready after being told it would be ready Wednesday or Thursday (which seems to be a phrase they use a lot) and then Friday and now informed maybe Monday, because the man that is working on my car does not work on the week end. You have got to be kidding me!!!! Have had enough of this BS. Damn thing sat for a week without being touched. News media would love this one.
RO
Robert Ceneskie
I have been looking to buy a Ford C-Max Hybrid for the last couple of years. I finally decided to do it last Saturday (8/8/15). After searching through the inventory of about seven Ford dealerships in the area I had settled on Bill Currie not only because their prices were lower than all the other dealerships, but also they had the largest selection. I have waited till now to write this review to make sure there were no issues and that there was some sort of follow through. I can honestly say that I have not been disappointed by Bill Currie Ford. Once I got on the lot I started looking around and was greeted by an employee who asked if I have been helped. I explained that I was just looking and would let them know if I had any questions. About 20 minutes later Barbara Stout came out to assist me. She was the nicest sales person I have ever met. She took the time to answer any of my questions and to make sure that I test drove the car I was looking at. After I was satisfied with the answers and test drive we went inside and started the long paperwork process, but she made it not seem so tedious. As we were going through the paperwork we were talking about different subjects and how things were going with me. This made the time go by quick and felt more like a personalized experience. After getting all the paperwork filled out she went back into the sales office and started to crunch the numbers. She came back and went over my credit which I knew wasnt very good from the start. After going over everything and showing me where everything stood I explained were I really needed everything to be and off she went back into the financial office to try and get things down where I needed. The next time she came back she was able to get the price down into my comfort range. I got called into the finance office with George Doumit and he went over all the paperwork. I couldnt have been more pleased with this process. As we were going over everything and signing the documents we talked and laughed. While I was in signing everything Barbara Stout stayed out in the showroom with my roommate and kept her company the entire time which was amazing. By the time I got through the entire process my car was pulling up from being detailed and the gas filled up. I was taken out to my new car and walked through how to use Sync with My Ford Touch, pair my phone, adjust ambient lighting, etc. From start to finish my entire experience was outstanding. Not to mention that since then I have received a phone call every couple of days from Barbara Stout to make sure everything was going well and to answer any questions I had. I would highly recommend Bill Currie Ford to anybody. They have been understanding, friendly, and supportive through everything.
IV
Ivan Rodriguez
Absolutely the worst experience I have ever had with a service department. The place has no respect for customers and are completely incompetent and dishonest. I brought in my good running car for a leak and it took them three weeks and two trips back to get the car in drive-able shape. They lied about replacing parts, gave me the car back not running, with all types of hoses and wiring not placed properly back on the car. It seems to me that no one goes over or test drives the cars before returning to the customer. Finally after three weeks of going back and forth, of their sarcasm and total disrespect, they changed what needed to be changed, and gave me the car at least driving. I got home, and to my surprise, the upper radiator hose was not tighten properly so it was leaking, and the dipstick does not come out, so it is probably bent and I will have drop the pan to maneuver it out; it does not drive as it did when it came in, but at least it drives. They kept blaming all their mistakes on the car been an older car, and somehow thought it was amusing or entertaining that they had no clue of what they were doing. I guess they knew they would never fixed the car how it should be done so they just gave me the money back, without me asking. I will NEVER go back there again. I did not say anything but just kept bringing it back trying to have patience. I never talk to them about anything but this is why I am so in shock and hope no one has to deal with them this way either: I have been working on cars for the last ten years as a hobby and could not believe what was going on. My family owns 2 dealerships and a mechanics shop, which I will not mention as they are not mine, and finally they treat everyone there with the most disrespect that I have ever seen since they think everyone one is at their level of being uneducated, dishonest and having complete disregard towards others. One of the employees even made a comment of giving me my "baby" back brand new (mind its an old truck so it was obviously sarcasm), as if I was trying to get them to fix things for free. This truck we used to haul things and I was trying to fix to give to my niece who will start driving here shortly. We are big mustang fans and my brothers own a few, and now I understand why they were so hesitant of avoiding this dealership and always go to Brandon Ford. I hope that things change as even though I would never go back there again, I would not want anyone have to go through the same thing. BTW, I talked to one person on the phone through the whole time, and when I went in the service manager didnt even bother to come talk to me even though he was called to the register.