Brandon Ford

Reviews 3

SA

Samantha Croteau

After a recent accident, I found out that the insurance company had decided to total out my 2014 Toyota Corolla. I work just about every day so having my own vehicle is pretty crucial. I had already been in a rental about 2 weeks when we came to Brandon Ford to look around, so we were pretty desperate to find something quickly (and not have to hand over an additional chunk of change to the rental car company). We came the first night just to see what they had. Wed already looked at a couple of Fusions at another dealorship, so our salesman (I wish Id asked for his card, but I THINK his name was Jim) decided to start us off there. What I really enjoyed about working with Jim is that he just let us be. While this may annoy some people, this was already a great sign to us. Jim was confident enough in what they do at Brandon Ford that he assumed wed flag him down if we had questions, so he just stayed nearby in case. This was exactly what my boyfriend and I hoped for when walking into any dealorship. We just wanted to look around that first night, and Jim respected that. After we wandered around almost the entire pre-owned lot, and looked at tons of great options, a 2015 Escape caught my eye. Id never had an SUV and had never expected to--someone once mentioned to me that werent as safe as sedans and it stuck with me. My boyfriend could tell I was very interested when I climbed into the drivers seat voluntarily (hed practically had to force me into anything else lol). He looked at the prices and noticed it fell pretty comfortably within my budget. Jim noticed us sitting inside and opening doors and came over. He offered to let us test drive it and for the first time while shopping, I agreed. Jim immediately got the keys and pulled it out of the spot for us. He had me take it around the block--down a couple side roads, making a few turns--and back to the lot. I knew as soon as we got out on the road though that I LOVED it. While we cruised around, Jim informed us of some of the things the car had, including side-impact airbags (this was really a selling point for me, as ALL of my airbags deployed in my prior accident). I didnt want to agree to or ask to buy until we talked numbers though. Luckily for me, my boyfriend knows a lot of people and many of those people know people. Thanks to him, his boss, and Brooksye Hall at Brandon Ford, I was offered a pretty great deal on a great car! We came in a day or two later and Robert helped us get every thing started! Between Robert and Jim being so informative, patient, and respectful of my situation, and Brooksye hooking us up with a deal, I was soldddd! Im now in a bigger vehicle and will be paying much less each month than I would be on the car thats been totalled! Thanks so much to ALL of the gentleman that we spoke to at Brandon Ford for being patient and NOT pushy with a young woman who clearly didnt know much about the industry, for giving me a great deal on a regular day, for understanding that this wasnt something I really wanteddd to do at the time, but HAD to, but most importantly for just being an all-around kind group of men that are great at what they do!

DA

Dale Car

I purchased my new truck at Brandon Ford exactly one year ago. I have just now decided to leave a review due to recent experiences. Ill start off with my purchase experience. My very first day I went to Brandon Ford I was helped by a gentleman named Otis I believe. He ran my credit and for some reason it was not immediately approved and needed some sort of higher approval. I told Otis I was going to grab some lunch and I would wait to hear from him. He told me I would hear from him within the hour. 2 days passed and I still had not heard from Otis. Assuming I had not been approved, I went to my credit union and was approved immediately. I went back to Brandon Ford with a check from my credit union in my hand and ran into Otis. He told me I was approved he just had not gotten around to calling me back. Excuse me? Thats nice. So I went to my bank and had my credit ran for a second time for no reason at all. I spoke with a manager named Brooksie (excuse my spelling). He set me up with another salesman, whose name I cannot remember, who helped me greatly. I guess its like they say, you never remember the name of the good service but you will never forget the name of the bad service. The night I purchased my vehicle its at in the parking lot next to two similar vehicles. The ONLY difference between the three vehicles was the color. One was bright blue, one was bright red and mine was sterling gray. Again, all three of these vehicles were identical less the color. Both red and blue trucks were priced as $34,000. The sterling grey truck was priced at 41,000. I questioned why the price difference and the answer I got was sterling gray is a more popular color. So what I gathered was they were price gouging on a more desirable vehicle solely based on its color. There was no way in hell I was going to pay almost $10,000 more for the same exact truck because it was a different color. Remember, I have a check in my hand made out to Brandon Ford for $40,000 from my credit union. My salesman almost let me walk out of the door because of this color difference. Once again, I had to get another manager involved to close the deal. What a hassle. Fast forward a year later and now Im having another issue. I bought an XLT trim F 150 and all I want to do is add an OEM factory remote start kit to my truck. I have tried seven times over the past 3 weeks to get a simple question answered about the kit. I get transferred from the parts department to service department.... from the service department back to the parts department. My call has been" disconnected" 6 of my 7 calls. I FINALLY talked to steve today whom still could NOT answer my question and then he hung up on me before I was done talking to him. I am completely fed up with brandon ford. This was a horrible first purchase experience. I will be going to a different dealership in novemeber when I trade my 150 for a 250.

JO

Joey Basch

During my two year ownership of my 2012 Ford Focus, the Brandon Ford dealership has shown me little to no respect in regards to my service needs. Yes I own a 2012 Focus with an active TSB for transmissions issues. Was I made aware of this at the time of my purchase, absolutely not. I questioned the service department about trying to get this TSB fixed months after my purchase due to sloppy, jerky shifting. I was told that I needed to make and appointment during the week and that it could take up to three days to fix. I asked for a rental and was denied due to it being a TSB. This was my first incident with lack of respect and utter disregard for my needs. I raised hell to get a rental car and finally was given one due to the car revving to 5k RPMs before shifting. The car in my opinion had a bandaid put on it when it was serviced (I do not call hosing clutches down with brake fluid to remove transmission fluid a viable solution to the slippage issue). Nonetheless, I was told this was what "Ford told them to do". I conceded and went on my way. Several oil changes later, the car was acting up again and I felt duped and taken advantage of with the fixed. However, Brandon Ford WAS where I bought the car and WAS my primary service department until this past Monday 8.8.2016. I called in for an appointment at 5PM for around 7PM that night and was told I did not need an appointment that the service department was slow and typically is on Mondays. I showed up at 6:45PM and was greeted with an attitude from a young, unprofessional adolescent. He asked if I had an appointment and I reiterated what I was told on the phone and thats when he cracked. He said "Oh they have no idea what they are doing in the office, we are slammed...10 cars deep. You are going to have to wait 2 hours minimum and we close at 9:30." After his little tantrum, he simply went back to what he was doing and ignored me so I left. I immediately called the service department and left a voicemail asking for a service manager to call me to discuss what happened because this seems to be an ongoing issues with your service department, a lack of manners and compassion for customers needs. To this date, NO ONE from Brandon Ford has contacted me. Needless to say I contacted another Ford dealer to have my oil changed on Friday 8.12.2016. I was greeted with a smile and asked if I had any issues with the car other than needing an oil change. I mentioned my subpar transmission fix and was informed that this was only meant to be temporary until parts were available. Needless to say, I was given a rental without having to complain and was out the door in less than 20 minutes. My car is now fixed correctly and performs better than the rigged fixed from Brandon Ford. With that said, I am NO LONGER using Brandon Ford nor will I use their service department to have my car serviced.

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