M Complete Service & Repair

Reviews 9

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Wesley Noland

My entire family and I have been using M Complete Auto Repair of Tampa for nearly 16 years. They have maintained and repaired countless Mercedes Models for me. In April 2016, my beloved 1984, 123 chassis, 300 Turbo Diesel lost its Harmonic Balancer at about 370K miles. Even though the diesel was still running when we shut her down, we thought that the car was done for. Needless to say, several other people I spoke with diagnosed the problem to be above $1500.00 dollars or more. Jim and his team arranged to have it towed to their shop. As always, they were honest and sincere and made no promises but gave an honest opinion of what could happen. After about 2 weeks, they called to tell me the great news, the old diesel was alive and well and for half of what I estimated it to be. The same weekend that I picked up my diesel, I swapped a 1991 Mercedes 300 SEL for an new starter and alignment. I probably drove nearly 630 miles in the diesel the same weekend and it performed flawlessly. After being parked for nearly a week, I started the diesel up and she cranked on the first try and we drove her to the store. The 91 is back home and M Complete Repair of Tampa made her new again too. After working for Mercedes Corporate for several years and receiving over 47 Corporate Certifications, I can say without a doubt that Jim and his entire team are probably some of the best technicians and people to have when needing your Mercedes repaired and or restored. They know and speak the Mercedes language and if your truly love your Mercedes Benz, seek no other place to go. I am thankful and happy with the entire staff at M Complete. I recommend them to everyone I know who drives a Mercedes. Thanks again Jim!!!

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Bryan Bosch

Tired of of the "replace everything until it works" dealer mentality, I tried these guys for an electrical issue. Over the last year, Ive had a lot of poor services experiences, so I was cautiously optimistic about these guys. Their Yelp reviews looked great. I had booked an appt with another German auto specialist, but didnt get a good feeling when I called. They just didnt sound very knowledgeable. When I called Mike @ M Complete, not only was he nice, he actually knew a bit about my car and issue. Signs of intelligent life! I needed to bring the car back after diagnosis, as they didnt have the part in stock. Frankly, its not something Id expect them to have and even the dealer had none on the shelf. What was most impressive was that I booked the appt for the repair and they didnt ask me for any money for the diagnosis work nor the part they had to order. Who does that? The repair was done today and it was faster than expected and UNDER what was quoted. They could have charged me more and Id have been happy. Now Im ecstatic! This speaks volumes about these guys, not taking you when the can and still have a happy customer. Thats business ethics folks. The two owners (Mike and Jim) are on site, accessible, and best of all, they get their hands dirty. Nice when the bosses are that close to the customer, the people who have the most to lose if work isnt done right. Not a sexy shop, no marble floors, or Starbucks coffee, but who cares! These guys are top notch and Ill be back should I need additional work. Just no reason to overpay at the dealer. Their stores are pretty b/c you are paying for it! But if you need to feel pampered, by all means. Well done guys. :)

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Renee Korrey

I was blown away by the service and honesty of M Complete in May 2016 but I dropped the ball and did not write a review. Now, several months later and in a different state I have had minor problems with my car. I needed to find some information in order to proceed with repair here in Michigan. I contacted M Complete and they took the time to email me all the information I needed. NOW I decided to take the time to write a review. It is one thing to be honest and competent at the time of service - that is wonderful enough - but to still give customer service months later when I am 1000 miles away! Amazing. I am writing for another reason as well. It was reviews that I found on the internet that directed me to them. I nearly went somewhere else and at the last minute checked reviews. Good thing I did. So I hope this helps someone else avoid a mistake and go to M Complete!

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Josh Peterson

This place is fantastic. I have a 2013 Mercedes ML350 4matic and they fixed every issue. They are able to work on new vehicles and all electrical issues, which is fantastic. Jim is absolutely amazing and did everything to make sure my vehicle was taken care of. He even worked with my extended warranty company to make sure they would cover the repairs. They replaced a lot of suspension parts, including the struts; they also did a tune up and fixed a stalling issue by updating the computer with the same equipment mercedes uses, but for a fraction of the price. I would not take my care anywhere else. Their customer service far surpasses Mercedes dealerships.

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Deidre Williams

It is very difficult to find a good auto service and repair shop; however, I found M Complete. This repair shop is not a bottom-line business. Indeed, M Complete would like to make a profit; however, this company’s prices are very affordable. It was very easy for me to form a rapport with management and staff. I have been using their services for 10 years and I am very satisfied with the quality of service provided. M Complete provides excellent and exceptional service. My Mercedes is in good hands when it is serviced at M Complete.

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George Mavro

Jim and his crew are the best. They are very honest and will fix just whats needed fixing. Even when I have mentioned things to Jim that a dealer would jump on to service, Jim would not do it unless the car needed it. He fixes just what needs fixing and will not milk by finding other things to fix as would a dealer to take your money. Also these guys know Mercedes cars and get you the genuine parts at just above cost and not at dealer prices! Very reliable and best of all honest! George M Tampa FL

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Susan Jolly

Jim took great care of me and my car! These guys are smart, honest and have a great sense of humor, which is always a plus. I waited in the lobby and the repair was actually completed in less time than they estimated. For the ladies-- the restroom is clean, too. :) This was my first visit but I plan to always bring my car to M Complete for service in the future.

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Richard Midulla

Jim and the technicians at M- Complete are courteous, professional and knowledgeable.Prices are reasonable when compared to dealer services and the staff will offer lower cost alternatives to problem areas in an attempt to save you money. A real pleasure to work with a group of honest folks who really know their business!

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Clara M.

I have been a customer of this business for 3 years now and took both of my MBs to them for repairs and maintenance. No other place in Tampa bay makes me feel confident in quality of work performed as M Complete does. Thank you Jim, Mike and staff for great work you do!

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