Performance Tire and Auto of Alpharetta

5358 McGinnis Ferry Rd, Alpharetta, GA 30005, USA

Address:	5358 McGinnis Ferry Rd, Alpharetta, GA 30005, USA
Phone:	+1 770-667-9847
Site:	performancetireauto.com
Rating:	2.7
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 7

Reviews 12

Bill Dull

Damaged my car to up sell me repairs. History: My Front tire was wearing badly, Had my car jacked up and was inspecting my suspension. Could not find any thing wrong. went to this shop to have them look at it 2 days later. They said it needed an alignment($85) and new steering rack boots ($150). I had them do the alignment, I new my boots were old, but the were still working fine. When I got it home, I jacked it up to have a look at the boots. Both sides were cut about a inch in from the outer end. After replacing them my self, I pulled on them as hard as I could, and I could not get them to tear. they were cut with a sharp object, I could tell by the smooth separation, where the knife went Im. The alignment was not quite right either the steering wheel pointed a bit to the left when going straight. Im a photo nut I had taken high resolution pictures of my suspension 2 days before going to the shop. I use these to examine things in fine detail. So I have before and after pictures. Ill post them in my pictures.

Bryan Bowman

The experience and knowledge from the owners and employees at this Goodyear location is TOP-NOTCH! I have been taking my cars there now for over 10 years and have nothing but good things to say about these guys. It is very hard to find honest and reliable mechanics and they exceed my expectations. Thats why I still drive over an hour to visit this location. They work quickly on my cars to get me in and out in a timely manner. While waiting the lobby is clean, comfortable and they even have a coffee bar and TV for watching. I would and will continue to highly recommend these guys to everyone I talk to that is in need of car repairs or regular car maintenance.

Anonymous User

I went there for faster service as it seems they always have few customers waiting. I thought maybe because its new. When I found out they missed part of work (e.g. top-off coolant), I went back and asked them to fix it and check if anything else was missed. They reluctantly added coolant but argued its not completely empty (although its below minimum). Of course they didnt miss anything else. Of course they didnt feel they need to apologize for their mistake and my additional trip (I ended up spending more time). For the work they did perform, its OK. But be aware they may cut corner on you. Maybe thats why they dont have enough customers.

Terrence Kwasha

Extremely dangerous place to take your car. I took it there for just an oil change. A mechanic disconnected an engine sensor and I didnt realize until on the main road that my car wouldnt go more than 15 mph. I hobbled the car back in and they refused to accept responsibility. I hobbled the car home and looked myself and found the sensor hose. It was nowhere near the oil. When I talked to him about it a bratty mechanic came in and stared at me in the eye like he wanted to fight and yelled when I was arguing about it. He seemed to have a problem with me driving an expensive car at my apparent age (I look much younger than I am)

Stanley Q. Mitchell

Awful awful place! They lie, damage and cheat customers. My windshield wiper stopped working, I went down there to have it repaired. They quoted me just over $300 to fix what I was told was busted transmission on the wiper assembly, but it would take 2 days to get it. When I got my car back it had a crack in the windshield, chewing gum was stuck to my wiper blade and the caps for the wiper motor guard were missing! I couldnt make this up! On top of that, I went to the auto parts store found the same part for $100 and it took me 15 minutes to put it in. They seem nice but so is every cheater in a poker game.

Anonymous User

This Goodyear is awful. They adverstise emissions testing...WHAT A JOKE! First of all if there is a car in the bay then you have to wait for it to get fixed before they can test your car. Then, they take the keys and test it and your not allowed IN the bay...and the car failed for a code that was fixed last year. Makes you wonder why they do not let you witness the inspection. All of the service people from manager on down were very unprofessional. Not mention, the manager could not care less how long customers wait. AWFUL. DO NOT GO TO THIS PLACE FOR YOUR CARE REPAIR!!!

shaun riley

For someone to take 2 hours for an oil change is way too much! The facility is nice and the staff is kind but honestly the speed of this facility is ridiculous. This needs to improve if they want to retain customers. Also, not having Wi-Fi is really odd in this day and age so maybe they should try adding that. (I amend my statement by not asking about the wi fi) since my last visit, you guys have improved so thanks. Im glad you are taking time to respond to the customers.

Maria Assuncao

I went in for nail removal and oul change. First guy who helped me was great. Owner Eric Bustle came in when i was checking out, my ticket receipt was $56. I said i had a coupon. He said okay and added $20 to my ticket. Guess he thought i didnt see the previous balance when i went to swipe my card. Extremely dissapointed, never been charged for five min nail removal and thats not even what bugs me, gladly pay it. I cant trust them and will never go back there again.

Kelli Ballard

Deceptive - We bought a 77 Mustang from the owner July 2016 - He grossly misrepresented the car. He told us it was drive-able and safe car. He told us he fixed the heat and did not. He put the wrong tire on the car so the tires rub/ bottom out against the wheel wells of the car. It wont stay running. He presented himself as a Christian - family man to get the sale. Very disappointed.

Anonymous User

Could not agree more with the review from JT from 3 years ago. Looks like nothing has changed there. I had the worst customer experience there today. I was mistreated to the point that law enforcement had to be called to get my car keys back. This is run by a bunch of rednecks who dont care about building long term customer relationships. Would not recommend this place to anyone.

Kenny Marbry

They told me they rotated my tires when they changed my oil when they clearly did not. They also used a tool to put the oil filter housing back on my car so tight that a breaker bar had to be used to remove it on the next change. Everyone knows they are not supposed to be installed that tight and Im lucky they did not strip the threads on it which would have been an expensive repair.

knablem

My daughter stopped in as she was seeing oil drops when she parked. They did a diagnostic on her "check engine light" and told her the vacuum line cracked causing Evap codes going to the canister. Charged her $87. Oil still dripping , went to my mechanic (Nobodys) and they found her oil filter loose, tightened it, n/c and sent her on her way. What a rip off from Goodyear!