Tires Plus

3895 Old Milton Pkwy, Alpharetta, GA 30005, USA

Address:	3895 Old Milton Pkwy, Alpharetta, GA 30005, USA
Phone:	+1 770-854-1265
Site:	local.tiresplus.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–5PM 9AM–4PM

Location

Photos 24

Reviews 4

Corey Luehrs

GOT RIPPED OFF in spite of being quoted over the phone by Stephen for an $83 repair of a radiator hose. I explained to Stephen that we were in an extremely tight pinch and could barely even afford this repair --- that this expense was going to put us in a bind for the upcoming months budget. It was understood by Stephen and so he gave us a discount --- that discount at the PRICE he set was the reason we came to this store. It was for my wifes car, who arrived at the store with our newborn. I arrived in a separate car to check to ensure everything was in line before I left. When she came back, she didnt return home with a receipt for this amount, instead it was for $151 ! And to make matters worse, they told her she should really pay $230 to have the lower radiator hose changed out too (not because it was faulty, but more of a Murphys law thing -- once one goes out, the other(s) could follow soon after). However, the other one looks fine for now -- no visible leaks or tears. I am infuriated that they did not acknowledge their quote they gave me, and not only didnt acknowledge it, but DOUBLED the amount they quoted me over the phone. I am going up there right now in an effort to get half my money back. I will report back. ....ONE HOUR LATER : So, I went back and saw that Steven and the other guy (the service manager) were there at the store. Went in and begin to explain the discrepancy above. I was offered two free oil changes. I change my own oil for my cars, so this was not a good deal in my eyes. The issue was presented to the service manager. Initially, he offered to only take off $25 for the diagnosis and he wanted to keep on the $36 charge for the coolant; both were products/services that I did not ask for , nor was I quoted. I stressed that point and how I was misquoted (bait/switch) and at that point, the service manager offered to give us a FULL REFUND (all $151 given back to us) for reconciliation in misquoting and charging us the non-quoted amount. I accepted and offered to pay the $83, but he urged me to accept the full refund --- and said that it was okay. I left on decent terms and will consider returning --- but if I do, I will definitely take caution and ensure that the amount I am quoted will be the amount I pay. If not, then I will never go back. Time will tell.

Eric Peterson

I was going to try to get a persistent rear right tire issue looked at Saturday at another store, but that store couldnt find my tire size, even though they supposedly had four sets in stock. That meant that if I did need (a) new tire(s) I wouldnt have been able to get it taken care of it there that Saturday. I ended up driving home and couldnt get back out in time to get the car looked at late Saturday, and most other tire places near me were closed on Sunday. Ill be honest, looking at the reviews for Tires Plus, I wasnt thrilled with the idea of taking my car here, but I thought it would be at least worth giving them a chance. I called up and spoke with Chris, who was very pleasant and helpful on the phone. Their tires were most expensive than the other models Id been looking at, but some internet checking confirmed that their prices were reasonable, and the tires had great reviews. Chris mentioned that they do price match legitimate prices. I drove down there and spoke with Chris who confirmed Id been taking good care of my tires with proper pressure and rotations. I left my car with them to find the leak and fix it, and they popped the hood, checked the tires, and the only thing they came back with other than patching my tire in question was removing a nail from my other rear tire, which they did not charge me for, as there was no leak they needed to patch. Reading the other reviews, I was concerned theyd try to tell me about some urgent repair, legitimate or otherwise, or sell me new tires for the sake of maximizing profit. Instead, they confirmed I have a reasonable amount of tread left, and the approximately $30 bill for the patch was very reasonable. Based on my own experience here, Im absolutely willing to look at these guys when it is time for new tires. Their price match policy and my experience on Sunday suggests Ill get good service and a good price. Im not sure about the other people there, but Chris (who was at the front desk) and Cameron (who worked on the car), were both friendly and courteous.

Tim McLaughlin

1- Call store and ask about tires- Not in stock but they will have them shipped from another store. 2. Arrive at the store and wait for an hour and then I am told they are not delivering the tires. Sold a different set 3. Driving and the truck start shaking and take it to a different tires plus and they rebalance the tires - Still shaking 4. Take my truck to a local shop for a tune up and ask them to check the tire. They tell me there is too much road force and I should return to tires plus. 5. Return to tires plus and in the process of taking my wheels off they crack my rim and apologize and order a new rim. 6. Return to tires plus again to get my rim replaced and they break the tire pressure valve stem and replace it that night. I get in my truck and the light is on so I go back in and they tell me I have to drive it for 10 minutes and it will go out. (This was 7pm closing time) 7, Light never goes out and I call the store again and they tell me they will order one and call me the next day when it comes in. (No Call) 8. I call the store and they say just bring it in we have those in stock, Why did we need to order one? 9. Drive back to the store and after 30 minutes the tech comes out and tells me he spoke to the manager and the store will reimburse me as I need to take it to the dealer to have the light turned out. ***Really come on, 6 trips because I purchased a set of tires. What a fiasco!!!!

Anon Ves

These guys are the masters of deception and sleazy selling. Our family has had 2 extremely poor experiences with this company which has prompted me to waste my time writing a negative review to warn others from falling prey to their tactics. The first incident occurred when they sold us obviously faulty tires and refused to honor the warranty and replace them. (Within 5k miles the tires had developed extremely lopsided wear patterns to the point that the car shook when driven) The second (and final) incident occurred when my daughter went to go get her oil changed and behind her back they upsold her on the oil costs. Under the guise of a "discount" they upsold her to the maximum level. Who ever heard of a $70 oil change? Absolutely ridiculous, these con artists use intentionally vague language when asking you what you want done because they believe that gives them free license to charge you whatever they want, not what YOU the customer want. This location, like many of the others similar to it is operated by slimy and immoral personnel and I can only in the best interests of other potential victims advise you not to consider them at all when it comes to automobile maintenance.