Allconnect, Inc.

980 Hammond Dr NE #1000, Atlanta, GA 30328, USA

Address:	980 Hammond Dr NE #1000, Atlanta, GA 30328, USA
Phone:	+1 404-260-2200
Site:	allconnect.com
Rating:	3.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 6

Reviews 6

Marie _

Horrible company. Like many, I unfortunately got sucked into this scam. When I started a power account, at the end of the call, the representative offered to transfer me to Allconnect, and explained that this service would help me finish registering for all my utilities. I trusted the power company in that they were referring me to a reputable business that was connected to the other utilities, not some scam. The representative signed us up for gas and internet, and lied for both. She provided only the pricing that best provided her a commission and conveniently left multiple other current pricing offers out, and straight up lied about one, which we found out by simply calling the companies directly. For internet, she also completely lied about an extra fee. I told her we already owned an internet modem/router combination unit and did not need one. So, she said we could either have a technician come out for $65 or get a "self installation kit" for $15 and we were required to choose one. The kit seemed odd, but we went for that because no one really needs help setting up internet. After discovering the pricing she quoted was wrong, we called the company and also discovered the $15 charge was to overnight us a modem (so many things wrong here...not only do we already have one, which we told her, we also told her we werent moving in for another SEVEN days, so why overnight ship something to an empty apartment?). So the internet company thankfully refunded us. We cancelled the gas in time and got it directly through the gas company. Do not fall for this scam.

Benjamin Gravitt

When I contacted Allconnect on the 25th of May 2017 I was never notified that I was dealing with a 3rd party marketer. I went through the signup process to change my Natural Gas provider including a credit check. After I went through this process I was told that I would have to pay a deposit I was approved for service and my gas would be turned on 6 days later on the 31st. I recieved a confirmation email fr Allconnect later on the 25th and received no other communication from them. Today was when the service was to be reestablished, but when I called to see what time to expect the Technician I was told the order had been canceled. apparently 15 years ago a former roommate used my information to open a fradulant account that he never paid and I was being denied service from Georgia Natural Gas. While this is unfortunate, it is not the fault of GNG that they denied service. the issue is that after an approved credit check by AllConnect and given a scheduled connection date, there was no communication about any issues. I now have to wait another 5 days for service to be reestablished. If Allconnect did their due dillagance when establishing an account this issue could have been easily avoided. When I called to find out what the issue was they did absolutely nothing to try and correct the situation. Avoid this company at all costs, their customer service is worse than the utility companies because they tell you everything is good when there is an issue. they will screw you!

Bill Hines

I called our electric company (JCP&L) to transfer our service to our new home. Then, after the woman had my info, she said she was transferring me to finish the transaction, and sends me to some other woman who asks for all my info again and then starts asking about our cable service. Before I realized it was another company, I had given all my info. Turns out this was some sleazebag surreptitious technique to send me to some company called AllConnect who was trying to get in the middle of our comcast service, which I had already transferred, and somehow screw everything up and make a buck off that. Im upset that I was tricked into giving this company my info and not told what was going on. SLEAZY trick AllConnect!!

Neil Diamond

Worst experience dealing with their representatives. They should not be allowed to work for or represent reputable companies such as providers or utility companies. I feel a risk that identity theft could occur. Stay away from these characters. I wasted hours trying to get in touch with anyone to bring my circumstances with them to closure...and when I finally did, they made me feel as though they were doing me a favor. I had to go on their corporate website and look for executive management to speak with...here too, nobody cares. They only want their commission for matching up a consumer with a provider....and they have NO loyalty to anyone but their own pockets.

Ironweaver

Call center company, first and foremost (despite occasional management attempts to extend into something else). Very useful service offered, assuming youre just starting out, or are new to an area and dont know all the providers. Great place, fantastic people, good opportunities to learn, but not a place for a career.

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