Time Warner Cable

100 Mary Lynn Dr #100, Georgetown, KY 40324, USA

Address:	100 Mary Lynn Dr #100, Georgetown, KY 40324, USA
Phone:	+1 866-725-0919
Site:	spectrum.com
Rating:	1.7
Working:	8:30AM–12PM 8:30AM–12PM 8:30AM–12PM 8:30AM–12PM 8:30AM–12PM Closed Closed

Location

Photos 3

Reviews 26

Terry Lowe

Our internet service is constantly going down, tried to get it resolved and was told there was 2 different addresses logged in and we are like WTH? Come on now, stop giving ridiculous reasons for poor internet service! Another thing, why are they so expensive? If you can give service for a year at $89.00 then you can do it all the time. Our bill went from $89 to $167 when our first year was up. Thats ridiculous! We are looking to switch to Direct TV. We cant afford the high price of cable anymore. I would have gave 0 stars but it wouldnt let me post without a star smh

jade a

I called to cancel service because I signed up for a competitors promotion. I got bullied, berated, and condescended to for 30 minutes, till I finally had to pretend to agree with the awful woman, just to get off the phone. Some customers arent dumb and do a bit of research and read fine print before switching. I wasnt cancelling for a negative experience with Time Warner, but now, I will absolutely NEVER go back. Your retention strategies suck and totally cemented my decision to switch. Your only saving grace are your techs, who are always professional.

john towery

This is by far the worst customer service I have ever dealt with in my life...I have never called and been on hold for less than 30 minutes....just called trying to cancel my service and have been on hold now for 2 hours..I was going to keep my internet with them but whenever I get in touch with them Im cancelling everything...I dont care if I got to pay more this company is ridiculous, I called a couple months ago and they said my bill shouldnt go up for another year...2 months later it goes up $50...Im done with them for sure!!!

Steven Starr

I wish I could give 0 stars, because thats what they deserve. I have had multiple appointments to fix internet drops, and nothing has worked. This last appointment the tech walked in, replaced the coax from the wall to the modem, said it was fixed, then left. It dropped within 2 hours. They expect me to pay every month for their service, yet they wont actually give good service in return. Definitely will be leaving them as soon as another option is available near me.

Tim Carpenter

As you can tell from the generic responses that customer service is very low. Office is closed from 12:00 - 1:15pm. Cant even use my lunch hour to pay bills. Also, made numerous service calls to fix issue we are having with not getting all the channels we are paying for. The message on the screen is "Channel should be available shortly". Shortly never comes. When it does come in, picture pixelates. Stay far away from this company. Go with dish.

Aaron Froats

I would love to tell you my experience; however, Time Warner is choosing not to honor their contract with the City of Georgetown and provide Internet service to the 50+ households located in The Abbey at Old Oxford. It is unfortunate as I was a 9-year TWC customer in Lexington before moving here and even had my two brothers switch from Windstream to TWC because I raved about their service. Too bad I dont have anything nice to say now...

Daniel DeMuth

Very disappointed to learn that I will not be able to continue my more than 14 year relationship with TWC...the service that we have enjoyed is not available at The Abbey at Old Oxford along with basically any other viable Internet source...I hope the lack of preparation and service in the area will be resolved before my Dish contract runs out in 2 years...

nathan bradshaw

The most horrendous support i have ever witnessed. I cannot believe this place is allowed to be so unorganized and unhelpful. Waited 5 days for internet and tv with the promise if it being resolved each subsequent day. After several supervisor phone calls we have decided to cancel our services before they could even be activated.

Aaron Current

Twice now Ive called to have cable set up, the appointment was set, then I called during the appt time and the automated system says the appt is for a different date & time! They did waive my installation fee, however if an appt is set it needs to be stuck to, I dont understand how this can happen, doesnt happen anywhere else

Zach Bennett

Internet sucks I pay 100 dollars a month for internet and cable An they can’t even produce more than to mbps it’s crappy plus the signal is weak it only goes through half my house so when I got to bed An want to sit on my phone for a bit can’t do that because my internet won’t even load a webpage.

Nickolas Bradley

The month in started receiving bills with spectrum letter head my internet service as been horrible. I have to power router and modem down multiple times a week. When it is connected to the internet, regardless of the time of day speeds are much slower than with Time Warner Cable.

Local Resident

People are nice. Product and service is the worst you will find anywhere. Very unreliable and sporadic ISP. As soon as there is another option in my neighborhood, Im switching regardless of cost. I would not use TWC for internet services if it were free.

Johnny Owens

Their internet is always either going out or going slow, no matter how many times they come to check it, was supposed to have someone come yesterday between 8am-5pm to install cable and no one ever showed up

Jacknuaf Thesailor

Absolutely awful, services like hulu and netflix stutter and freeze from not loading. Online games get horrible ping and lag very badly. This is honestly the worst internet ive ever had

Roca Bibaby

Called to cancel services and I got harassed into a higher package. Their customer services is a bunch of thugs. Claim they cant remove services or downgrade anymore its a farce!

Howard Testerman

Helpful staff and great service. The only problem I have is the cost and slow internet. I have the fastest internet option and it is really slow at times.

Ricky Dong

Worst internet service Ive ever used. Initially, they have absolutely awful customer service. Also the its expensive.

George Clark

The staff is great. TWC services suck internet has been out since 9am yesterday. Were working on it.

kyle hall

Sorry ass internet service. I wish Comcast had bought TWC. Then you would have excellent service.

OPG g6skip

So far this is the best place to get the best internet around at high speeds

Brett Solace

I can get better internet in Afghanistan.

M. L.

Long wait lines but friendly service.