Cox

Reviews 10

LE

Lead Head

We had Cox in Oklahoma for nearly 5 years. Due to recent pricing changes, we had to move. For nearly five years, Cox worked with us on affordable service for our internet. When we were notified of the increase in service, we called in to customer service to discuss our options, and try and get the service cost back down to the ballpark of what we had been paying. The representative was unable to assist us, and we requested to speak with their supervisor. The supervisor answered the line after we were on hold for 25 minutes. She did not greet us warmly, nor apologize for th and absurd amount of wait time, and once we explained our situation to her, she simply responded with a statement that did not make us feel like we were cherished customers, but rather a nuisance. And on that note, she was more than quick to schedule our disconnect date. It almost felt as if she was eager to do so. Ive never had that kind of experience before, but it was enough to make us feel our business would be better placed elsewhere. When I asked her for a contact number to leave feedback on her service, she gave me the number listed here for corporate. When we attempted to call, we were redirected to an automated message stating we were calling outside of their business hours. The message indicated they operate 9 to 5 eastern time. We called in at 2 central time on a Wednesday. Really disappointed in our experience with Cox. Have moved on to ATT , and we are glad we did. Based on our overall experience with Cox, it is now in our opinion that we simply cannot support this kind of treatment we received, and will not be returning back for any of their services.

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MA

Matt Ranlett

Great office park with modern construction, excellent collaboration spaces and a subsidized cafeteria. The buildings are really nice either several parking areas including an 8 story parking garage. In the central outdoor campus area is a garden and reflecting pool. Inside each of the two main buildings (referred to as CTech A & CTech B) are numerous huddle rooms and conference areas including some casual sofa areas, a telepresence room on each floor, and a collaboration room with 42“ wide-screen complete with numerous connection points. Every floor has water fresh ground coffee, and fruit bowls. The cafeteria, run by Sodexo, offers a frequent sandwich buyer club, daily lunch specials, and cheap prices thanks to company subsidies. Another good thing to know about is that the cafeteria is outside of the security area and can be accessed without an escort.

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JA

Jason Terry

Ripped off I recently moved from one place to another I moved my cox services with me/ when I called cox to set up the move I was informed that is was a 40.00 for me to move my services or 150.00 for them to come out to move it and hook it up. the day of the move I was all set to hook up my TV and internet nothing, I called cox they said its all good. finally I had to have a tech come to trouble shoot it. find out it was disconnected at the main box what is under lock and key so I could never hook up my services even if I wanted to. Got a bill for 150.00 for them hooking up my services even thought there was NO WAY I could have done it. called customer service was told nothing they can do that is the charge. 1st bill from cox went from 130.00 a month to over 500.00. go direct TV or spectrum. dump Cox.

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JU

Julia Slusar

I was told "why would I care about you, you cant even afford cable" after they attempted to upsell me when I had called because my bill had been increased! When I asked to see the agreement that showed the increase and I was told there was not anything. I contacted their "corporate office" email where they tried to upsell me once again, even suggesting a contract for their horrid service. I have paid for equipment I returned to them, been verbally assaulted, had multiple upsells where I told them to stop, had their technician who installed my service text me after taking my telephone number off the invoice, and called multiple times requesting help where the agents cover up each others bad behavior. I will be changing companies. DO NOT USE THEIR SERVICES!

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MS

msdurham brown

If I could give "0" stars I would. If you need an issue resolved it is very hard to get it handled. I have been peddled through so many supervisors that I lost count. No one handled the issue and this last call I was given to a supervisors voicemail. Taking money from my account without my permission on more than occasion and inaccurately charging me a higher price than I agreed to warrants being handled immediately. I will never do business with anyone who doesnt value customer service. Im sorry but without customers you wouldnt be in business. Im done with Cox and I recommend you run as far away from them as you can.

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SC

Scott King

Out of all of the places I have ever lived with cable services, Cox has been the absolute worst of them all. The employees who come to the house are nice, pleasant and apologetic but they are unable to effect the repairs to the infrastructure needed to eliminate the problems. For 4 months, I have been paying for their "premium internet" speeds and regularly receive less than dial-up connectivity. They know it is a node issue and yet they do nothing to repair the problem. Cox doesnt care for their customers nor their employees who have to face the ire of the consuming public.

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JE

jessica barreau

Customer Services at Cox Communication in the San Diego Area is horrible. I called twice in one week Cesar and Sheryl both were very rude. They both had attitudes and very condescending. Cesar placed me on hold until the office closed and I couldnt rectify my bill. Sheryl basically told me I was dumb for not understanding the conversation I had with Cesar. I will not advise anyone to get services. I only had the service for less than a month and I called the customer service at least 6 times because of faulty remote and cable box as well as my bill.

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LE

lesley devries

Customer service in the Hampton Roads, Virginia area is absolutely TERRIBLE!!! Technical support and service is a JOKE. Have been trying since September 19th to get service working properly. Have had 2 technicians out at my house, maintenance personnel working on the outdoor main box AND the main lines in the neighborhood and STILL the cable isnt working properly (no regular channels and HD channels come in and out whenever, On-demand not working, etc.) Its HORRIBLE!!! IF I COULD RATE THEM BELOW 1 STAR I WOULD!

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MA

Mark Pitt

Considering that this is a communications company, the massive irony is that getting the right answer is like trying to herd cats; they cannot communicate with any competence or clarity. Their call-centers do not answer questions correctly and their business chat line diverted me to a residential chat-agent. A total of 8 calls made today just to add a feature. Nonsense.

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BR

Brock Harris

The worst cable network I have ever dealt with. After years of dealing with lack luster customer service because they were the cheapest, my money got me what i paid for. Seriously!? you cant figure out basic negotiations with CBS to keep them on the air?! A broadcast station i can get with rabbit ears?! Im done with cox, time for satellite.

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