Time Warner Cable
| Address: | 121 Quinn Dr, Nicholasville, KY 40356, USA |
| Phone: | +1 859-475-1273 |
| Site: | timewarnercable.com |
| Rating: | 2.3 |
| Working: | 8:30AM–12PM 8:30AM–12PM 8:30AM–12PM 8:30AM–12PM 8:30AM–12PM Closed Closed |
Location
Photos 1
Reviews 5
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April Stanley
This has been an absolute nightmare! Horrible customer service, horrible service all around! I called early the week of July 24th to have my services transferred to a new address on July 28th (our moving day). I was told then that I was all set, and all I needed to do was to plug in my modem and Id be good to go. It worked fine for a few days, went out here and there. I logged on to chat on August 1st because I was unable to log into my account (it was already disabled) to pay my bill from July and I could not pull up anything. I STILL cannot, by the way. August 1st I was told, yet again, that it would be fixed and that I did not have a balance at all. I had that chat transcript emailed to me. Everything worked decent enough until around 2:30 pm yesterday; my fiance texted to tell me that services were off. I called yesterday and spent nearly two hours on the phone! It was a nightmare. First the account from the previous address wasnt under my name just the one I lived in in 2015. Apparently I needed new equipment, then I didnt again, then the home phone that my kids just called me from yesterday morning was supposedly disconnected in May, (finally figured that out) and was told it would be at least today before they were turned back since I wanted to keep the same phone number, but internet may be back on yesterday. They were not and still are not! I was also told yesterday that I do have a balance and what I was told in chat magically disappeared even though I have a copy but apparently no one can let me email them the copy I have so that "balance" can be taken care of. I have been on chat again today, no one can access my old account. No one can tell me when my services will finally be back on. They want me to call again and I simply cannot sit outside on the phone with your reps again today. I work in an open office environment. I missed nearly two hours because I was outside on my phone trying to get this taken care of yesterday. I was told it was FINALLY taken care of. It IS NOT. My kids cannot call if they need me. My fiance and I are having to use our data to do necessary tasks. I was unable to respond to work issues last night. Had to use my data to even respond to emails. And I was told Id need to go into a store to have that chat transcript regarded as viable for the balance they told me I didnt have. This has been a disaster! I have so much I need to use the internet for at home; work and school related. And my kids have NO WAY of contacting me right now. Absolutely horrible, awful service!!
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Jeremy H
We have had TWC for a total of 3 days and Im already regretting switching. Saturday we tried to turn to Nicktoons (ch 156) for our son, which according to the channel listing we got from the TWC web site for our area is included with our package and available. We tried a few other channels and found them to also be out with the message "to subscribe please call...". We called and the CSR, who was very nice and helpful, verivifed that we should be receiving these channels and scheduled a tech to come out. The next day a different CSR calls us, was very rude and insists that these channels are not available and that we need to check the website. We told him we did that and verified with a different CSR. It was in one ear and out the other. After a 30min run around with him, he tells us that those channels are in the Variety Pass Plus package and there is no ETA for when they will be available. He was then told that we are receiving channels 159, 165, 166, 177 and 197 from that package and the package was included with our purchase of the 200+ channels. Again that was ignored by him and he tells us that he is canceling the tech appointment since there is no issue. By this time we just wanted off the phone so we hung up. Im seriously considering paying the termination fee and going back to DirecTV. UPDATE: With help from our cable installer, our issue was resolved. The most recent CSR was very nice, apologetic and credited our account for our troubles.
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Christy Morgan
DO NOT EVER switch to Time Warner Cable/Internet! I made this HUGE mistake recently and boy do I regret it. What happened? Well, for starters, in my opinion, the "on demand" feature sucks. It only has a few episodes, not an entire season, so its pointless. I get more options with Roku and my streaming (almost free) channels than I did with their cable service. So I canceled after only four weeks. THEN...I stupidly kept my internet service with them. Do you know that Ive lost connection every. single. day.? Last week, a technician was scheduled to come out and "fix" this problem...after not bothering to give me a courtesy call, they showed up 2.5 hours late! To top it off, the problem wasnt fixed. They said theyd send someone out the next day...he never showed. Then, I set up an appointment for today between 4-5 for YET ANOTHER technician to show up and try to figure out the problem, but guess what? Thats right. NO SHOW. I just called TWC and they said (in an accent so thick I could barely understand) "oops, we forgot to tell them to come out!" So what solution did they offer me? For ME to take time off of my brand new job next week to sit around and wait and HOPE they show up this time! No thanks. So Im going back to Windstream. Oh, and another reason you should not switch to Time Warner (besides their services not working and horrible customer service)? Their rates for internet is TWO TIMES what Windstream charges.
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Rebecca Lowry
I rate them at 1 star because at least they did answer my call. I have had nothing but trouble with TWC. Call after call after lengthy call. I never did get the billing problem resolved. That was a few years ago, I need faster internet service so I thought I would get a quote from them. I was quickly reminded why I dont do business with TWC. The first time I called after pushing option 1 for new service it disconnected me; So, I called back. This time like every single time before someone answers that can barely speak or understand English. Immediately, communication issues. I dismiss that issue, continue with the quote, ask a few more questions, got disconnected again. Yes the representative did call me back but at this point Im off my lunch hour. TWC has made a bad name for themselves due to customer service or should I say the lack there of. I will continue with my current IP even if it means slow speed on downloads/streaming.
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Chad M
Had cable t.v. The tv would go black with sound on. Does this on and off. Sat on hold for 30mins to reach someone to ask me is it doing it at this current moment? No actually it wasnt but it will and does 5 mins later. Their answer for me was to call back when it does it again. My response cancel my service. Made the mistake to keep Internet. Now every other day Im calling cause service is out and making them give me credit for the time its out. Todays outage happens to be cause someone cut my line. Im told it will will be a week before someone can come to fix it. While on the phone with cancellation dept a tech pulls up. I asked if he is here to fix my line. In a rude aggravated tone he tells me he doesnt have time or equipment to fix my line and he is only here to do a disconnect. Sorry for your pay checks future sir, but Time Warner I do not have the time nor the money to fund your business.