LifeLine Repairs

2490 Briarcliff Rd NE #50, Atlanta, GA 30329, USA

Address:	2490 Briarcliff Rd NE #50, Atlanta, GA 30329, USA
Phone:	+1 404-343-2293
Site:	lifelinerepairs.com
Rating:	4.9
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–6PM

Location

Photos 21

Reviews 6

Keanna Michelle

I am writing this review just leaving out the parking lot to make sure that I am writing it as it is fresh on my mind. Monday April,24,2017 I brought my broken IPhone 6 Plus for a repair. EVERYTHING from my understanding was fine accept that it wouldn’t charge. I got a call from the shop that the phone needed and new battery AND a new LCD because the LCD in addition to the battery is broken. Prior to bringing in the phone, it had not been out of the otter-box in over a year and the LCD was fine, as stated before the only thing was wrong was that it could/would not charge. I pick up the phone with a charged battery the same day and as soon as it was time for the phone to charge again, it wouldn’t. I called Tuesday morning, let them know the phone was no longer charging and they told me to bring it in. I brought it in, came back (yes another 45 minute drive) and the technician told me it was a faulty battery and that they out a brand new one in. Took the phone to school, tried to use my brand-new charger and AGAIN the phone would not charge. This morning Thursday April 27,2017 I bring my phone BACK in. They ask if I can leave the phone, I do and they would call because the phone still would not charge and the technician that could help me best would not be in until 12. At 1:00PM I got a call from the shop. Apparently, there is something wrong with the board (my 4th visit to the store is when this is discovered), that is not letting my phone charge and that “It’s something you need to take up with Apple.” I come back to the store, the original technician sat as another helped me. I asked questions where you could tell the technician that was helping me were getting annoyed by. I honestly was surprised that there was any type of attitude and I have been the one making a commute to continue to utilize a service that I believe was previously known I should’ve taken it somewhere. I would not recommend going here strictly off the customer service. I’m not even sure if my LCD was ever broken and they weren’t just making up things to get a charge out of me. In addition, they did give me a refund (That he let me know with an attitude AFTER the fact that it wouldn’t be refunded for 24-48 hours) so I can “take it to Apple.” It was disappointing to see the actual technician that helped me sit down while he let his co-worker take on my frustration of coming back and forth and still not having a phone.

Gerardo Morales

MI experiencia fue muy mala. Prefiero dejar me review en español para expresar exactamente lo que me paso sin lugar a errores. Lleve un Samsung Galaxy s7 edge a reparar la pantalla y el lcd. Desde el principio me dio la sensación que por ser latino ya no les agradaba mucho. Pero de todos modos me dieron el presupuesto por hacer el trabajo y me dijeron que de tres a cinco días hábiles estaría listo. A los diez días me llamaron para decirme que al "reemplazarle lo que estaba dañado, una línea rosa todavía estaba y que eso era un defecto de fabrica. Así que me devolvieron el teléfono tal cual se los deje, y el dinero de depósito. NUNCA tocaron el teléfono. Lo lleve a WE CAN FIX IT ends sandy springs, y por el mismo precio y en el mismo día lo arreglaron. No recomiendo este lugar para nada.

Diana Chika

My review is long! LOL - I used them twice within three days. Bottom line is I definitely recommend this place. Pros: Fast service, AWESOME customer service, competitive rates. I bought a Galaxy S3 a couple months ago - at full price. So when I dropped my phone on a Saturday night I just knew I had to get if fixed. One because the phone was too new for me not to and because the crack was sooo ugly. I have insurance on my handset but I wasnt thrilled about sending the phone in, paying a deductible, and chance getting a "similar" phone back in return - all for the same price if I just took it here. I was happy to see that they were open on a Sunday and right around the corner. I called as soon as they opened. Initially no one answered but they called me right back and apologized before I had a chance to hang up. They were literally on the other line. My screen was the only thing broken and they fixed it fast. The very next day I dropped my phone again. Shame me for not having a case yet. Not only did they give me a discount on the second repair they price matched the protective case I ordered online. Hopefully I dont break any more screens but this is the first place I would go. The customer service is great - they actually care about making sure their customers are satisfied.

Dee Ritter

PLEASE READ CAREFULLY AND IN FULL BEFORE GOING TO THIS STORE LOCATION. Location: Lifeline Repairs (North Druid Hills) Problem: Cracked IPad Screen Solution: Left with new Fixed Screen falling off literally and a bad motherboard Results: No working iPad at all now and out of $213.99 See FINAL OUTCOME BELOW UPDATE: After leaving a very detailed review on Lifeline repairs I received a phone call from the Chief Operations Officer of Lifeline. In summation, he is replacing the broken iPad with a new iPad identical to the one I owned. This was major to me and changed my entire perspective of the company. This told me that this company does indeed care about its customers and that anomalies will ultimately occur and everyone wont always get it right. But how a company responds to an issue is what is most important and Lifeline responding quickly, and adequately was the best results for everyone involved. My iPad is in the mail and I cant be happier that the company quickly addressed my concern. So YES, I would recommend Lifeline 100% percent after how my issue was addressed and resolved in a timely manner.

Kal Storch

Had a cracked screen on my 6S Plus; fixing it ended up being way more of a hassle than it was worth. First they didnt have replacement screens in stock; fine. Then they fixed it, but the home button wouldnt work at all. Finally got it back after almost two weeks only to discover a myriad of small problems, such as the 3D Touch not working properly. But by this point I was so worn down that Id rather turn off 3D Touch and live with a phone that occasionally doesnt register regular touch correctly. If you have a newer Apple device, I strongly recommend just taking it to Apple. To their credit, they didnt charge me anything after the initial fee for replacing the screen. I would rate them higher, but there seems to be a serious lack of communication among store employees. Only one guy, a gentleman with a cane, seemed to understand what was going on with my phone and he did everything he could to help; everyone else was nice, but apparently clueless about my situation.

Brandon Anderson

I first arrived at Life Line via a random Google search inquiry alongside a friend of mine; he had previously taken of his devices for repairs and spoke highly of the quality of service he received. For that reason, I had my iPhone repaired at LifeLine smartphone and tablet repair, a second time because I dropped my phone within only 6 days of having the device repaired! The staff were friendly and accommodating and went above and beyond to assure that I was happy! I was without my phone during the holidays and I didnt want to put myself in a bind by taking my phone elsewhere for yet another display repair. So, I waited patiently until today and I am beyond satisfied with this business and its operating staff! I will always return here for all of my smartphone and tablet repair needs!!! They are truly genuine people with a phenomenal level of customer service! Rock on! :)