Computer Zone

3079 Roswell Rd, Marietta, GA 30062, USA

Address:	3079 Roswell Rd, Marietta, GA 30062, USA
Phone:	+1 678-236-0376
Site:	czmarietta.com
Rating:	3.9
Working:	10AM–1PM 10AM–1PM 10AM–1PM 10AM–1PM 10AM–1PM 10AM–3PM Closed

Location

Photos 14

Reviews 16

d n

I went to Computer Zone with a blue screen issue on a high end computer after failing to pinpoint its cause myself. Reuben told me right away that I’ll need a more powerful PSU, and Jim worked on the computer. By evening they had diagnosed and repaired my computer, only keeping it until the next day, with my approval, for further tests. I give them 5 stars for that, and for the low fee they charged me. I was expecting to pay twice that amount. Having said that, I’d like to make two suggestions. First, make dusting and cleaning part of the repair routine. I had asked that they clean my desktop, as dust was gathered everywhere, and I was perfectly willing to pay for it, yet I received it still with some dust inside and with still dusty filters on the case. Two, communicate with the customer: Tell him or her what is wrong exactly, before making the repairs. In my case, after dropping off the computer, I had to telephone the shop myself to learn that the repair had been finished. Had they instead called me, I would have asked them to charge me also for installing a new storage drive, because I need one and this would have been a good time to have it installed. I would also have asked them to reinstall the OS, as it was the perfect time for it. Communicating with the customer just makes sense.

Living in Marietta

Took Advantage of Elderly Customers My elderly grandparents took their computer to Computer Zone and were charged $149 to solve a minor email issue. Computer Zone did not solve the problem and when my grandparents complained the company said they would solve it. When my grandparents returned to pick up the computer Computer Zone tried to up charge them an additional $70 to fix the original issue. The original email issue had not been solved and this company blatantly tried to take advantage of a elderly couple who does not know much about computers. Deceitful business practices. Though I dont have any recommendations at this time please avoid this business and find a honest computer repair store somewhere else in Marietta.

Alex Rich

A friend brought by his dads computer today, after having taken it to Computer Zone, where he had initially purchased the desktop. Apparently, CZ looked at the system and concluded that the motherboard was bad, and quoted my friend $400 to replace it. They came to this conclusion based on the computer turning itself off after about a minute of being on. Granted, they tried other power supplies, but didnt catch the actual cause of the issue. But - The motherboard was NOT the problem, not at all. The actual issue? The power button was defective. $2.00 later, and the issue is fixed. Suffice to say that my friend will not be going back to Computer Zone, and I cant blame him in the least.

Nick Kolowich

Put in an order to have a backlit keyboard installed on my laptop. When I came to pick it up, the guy at the counter told me he was unable to connect the backlight on the keyboard because it would require a new motherboard. Was nervously twitching and quite obviously lying. Was simply too lazy to attach the backlight portion of the keyboard to the motherboard or wanted to save himself time and trouble. Ended up costing me $200, the part was roughly $130.... so $70 to do something I could have done myself in 10 minutes. Thanks Computer Zone! You will never receive another dime of business from me again!

Paula Ray

They are super friendly. They however tell you they will do something then do another. If you cant pop your pc open and check behind them beware. I was very specific about what I wanted as those of you who know me know I am. They said np. Will do by tomarrow. Just needed a new case and power cord. Did not get it back for 3 days. The case is not what I wanted. Very heavy and oversized. Hard to move around. Need to upgrade soon but they will not be doing it. Also wont be building the 3 PCs my friends ask who to go to. Guess I am back to Ginstar.

Rich Erickson

Had an issue for months with my HD monitor going black. Obviously, I couldnt run some tests to see what was wrong while BLACK, so just rebooted until screen came back. This went on for months til I got fed up and took it to CZ and they quickly found a bad graphics card and replaced it for about $60. I have come in there other times and theyve given me free advice which though not obligated, left them $20 "donut" money as I thought they should have gotten something. Never been disappointed with these guys.

Johan Steven

I just got my laptop back from Computer Zone, and let me tell you. The people there are super nice, very friendly and good at explaining things in laymans terms. I brought it in on Thursday; they told me Id have my computer back on Wednesday, but actually ended up calling me on Friday to tell me that it was ready already, which was phenomenal. On top of all this, they took the time to clean off my screen *and* my laptop was fully charged when I brought it home. Thanks, yall!

Anonymous User

Ive been visiting Computer Zone for years. Theirs no sales hype just hard core computer guys. Ive purchased countless machines for work and several for my home use, whats great is that when something goes wrong, you can carry it in and typically get it fixed the same day. AWESOME service and great folks.

Ruben Amedee Sr.

Today is the 13 Year Anniversary!! Go Computer Zone!! Youre doing something right!! Congratulations, and keep doing everything that the competition does NOT!! And beware of not so good reviews by Ginstar employees, as maybe you can see here, haha

Jake Ring

Pretty disappointing, I pulled into their parking lot around 10:10am today (3/1/2016) to find another customer waiting. At 10:30am i left to find another repair shop. Reviews seemed good but if the store isnt open as advertised, cant use them

Jim Jacobs

These guys are great. Have built two computers for me in last 10 years. If I have a problem, they usually fix it while I wait. You cant get better pricing or customer service anywhere in Metro Atlanta.

Nhan Luong

Extremely satisfied with this company! The staff was extremely polite and very helpful when I came in with computer problems.

Keith Roe

Great service fair price fast turn around. I well never take my business to the the big computer stores again.

Debbie Thomas

They fixed my computer where Office Depot couldnt

Ehren Swedberg

Wonder service, wonderful people you can trust!!!

Sean