U-Haul Moving & Storage at Covington Hwy

4360 Covington Hwy, Decatur, GA 30032, USA

Address:	4360 Covington Hwy, Decatur, GA 30032, USA
Phone:	+1 404-284-0918
Site:	uhaul.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 47

Reviews 31

A Howard

I was so ready to move to a bigger house. I rented a 26ft Moving Truck Rental ready to rock. The truck was huge and I knew it was going to be a smooth move. We packed the truck and needed to move the truck up a little to get something in the truck. The truck wouldnt start, I mean engine not turning over for nothing. Call customer service they said "someone will be out there in 2 hours." The guy came and fixed the truck and said "This truck needs to be in the shop ASAP, but it will be ok today." Cool. Drive the truck to my new house and finished our first unload. Ready to head out and the damn truck would not start. Called customer service and was told “someone will be out in 2 hours." Now its 7:15 at night and someone supposed to be at the house in two hours. 9:30 rolls around and still no repair man. Call customer service and was told that they repair guy broke down on the way to my house. So now they will just call a tow company and they will be there in an hour. 10:45 pm I finally see the tow company pulling up. I only received 40 buck for all the trouble I had to go through and still had to pay extra to my guys because of the long wait for the repair man. After talking with the employee at the location I never wanted to rent from them again. He was so rude and didnt care about my situation at all. I’m so over U-Haul they can keep those raggedy trucks.

Zulchaka Chaka

I used to rent from this place once a month as it was cheaper than maintaining a large truck. I started to notice that when I would go through the process of getting the truck the person behind the desk would show me on my invoice where the fuel gauge is and inform me that I should bring it back at that level. THE TRUCK FUEL LEVEL WILL ALWAYS BE LESS THEN WHAT THE INVOICE SAYS! This has happened to me on 3 separate occasions. The first time , I thought it was just a mistake. The second time it happened another customer was complaining about the same thing at which point my suspicion was aroused. I think this is done on purpose because when i brought it to a staff members attention , the are dismissive or they will actually argue that the fuel gauge is correct. This Uhaul location is SCAMMING people. If everyone they send out the door brings a truck back with more fuel then they left with YOU WOULD FUELING THEIR TRUCKS FOR FREE. If your are going to rent from this place...please be careful.

raina henry

Extremely rude staff did not want to give me back my money that was my deposit that I was owed but they had the truck back. Very unprofessional very rude. The assistant manager Lady was one of the most rudest people I every meet in my life I will never rent a uhual truck from them again. I dont understand how she is a manager with her attitude she was on her own personal phone call my whole visit where is the customer service skills at. If you can rentbavtruck down the street and save the problem.

Angelique Payne

The owner was nice but when it started to get busy and he was the only person working a register he would call other people up to another register and start asking them what they needed while still standing in front of me and trying to provide me with the items I needed. I didnt like that at all. I feel that with how long the process could take to rent a UHAUL that when Im standing in front of you trying to take care of the financial part I should be the only customer your focused on.

ronda ツ

Excellent service. Moving can be so stressful. The employees seem to get that. Myself and others at THIS location exchanged words along lines of... Will be driving away in vehicle less stressed- actually feeling a bit better. BtW, 160ish miles in 10 tryck June 2013 fuel = $30 ! PEACE CC@ Angies list

Darius Devlin

Extremely busy. Had an issue with my trailer hitch installation that they did and I couldnt get them to look at it before I had to leave town. The people are nice but the store is so busy you have to go at late hours (just before closing) to get sufficient service.

Trenequa Walker

Danny is the greatest!! He always makes sure you get the what you need and you are satisfied. Every time I needs to rent a truck, hitch or van. I always come to this location. I recommend this location to any and everyone!!!

natasha malone

This place is the SLOWEST I have ever been to!!! It took us 2 hours to get a truck that I SCHEDULED!! I dont understand how you can have ONE person working and thats the OWNER!! PLEASE DO NOT GO HERE!!

Dexter Christian

Been okay doing business here over the years. No major issues. Staff is friendly. My only gripe is when I do online rental it makes no difference in check out time.

ola brown

I have never been disappointed. I can make my reservation and everything is ready when I arrive, I have used this place years. Very good management.

Tameka Bradford

I ordered the truck online so everything was pretty much done. Theres one thing that I would suggest & thats being friendlier. Smile sometimes...

Debrah Jackson

Had a major issue with a subcontractor; was sent here, we received superier customer service; great team of professionals! Thanks Guerro

Anonymous User

No good hay roban y nunca te dan explcacioes

Nicholas Templeton

Tried to call and was put on hold 10+ minutes never got to talk to anyone after being put on hold

Charlie Wooten

Rude staff and tried to make it very difficult to pick up my uboxes to move into my new house!