U-Haul Moving & Storage of Avondale
| Address: | 3653 Memorial Dr, Decatur, GA 30032, USA |
| Phone: | +1 404-286-9752 |
| Site: | uhaul.com |
| Rating: | 4.5 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 9
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tttonykp
Nothing pleases me more in commerce than GOOD CUSTOMER SERVICE. I have been known to go completely out of my way to get it. Did not have to go far recently (March 23-24) when I need a small U-Haul box truck and chose to utilize a newly opened agency at Avondale, in Dekalb County Georgia. Permit me to commend the outstanding service I received from the time I placed my call with General Manager Raquel Pitts till the time I actually went in and retrieved the vehicle from the equally professional Assistant Manager Doneesha McDowell. Assistant Manager McDowell is the one that efficiently processed my contract and made sure that I had the vehicle I needed for my assignment. General Manager Pitts, who happened by as AM McDowell entered my information in to the data base, was the one that personally made sure I had a clean, well equipped vehicle. Upon return it was AM Manager McDowell who processed my paperwork and made sure my experience had been satisfying. Indeed it had and a formidable reason it was as such was because of how my day had begun and ended at U-Haul! Too often when service is less than par we can find the time to write reviews. This is a time when things were exceptional and I wanted to be among those to jot a note commending it as such. No need asking where I will go again next time. No need asking who I will recommend to others. Thanks ladies! Keep up the great work! You are immensely appreciated! Tony Phillips
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Siran He
This one star is only for that one gentleman who kinda helped us on a hot day. Things that were wrong at this location: 1. I selected self pick-up service, which should be intuitive, except the number I got assigned to did NOT match any van parked there. We walked around the whole lot to search for the van, which turned out to be one that has completely different number on the windshield. 2. When we finally got in the van, it broke down as soon as we pulled out of the parking spot. 3. Finally got switched to a new van. But the mileage was wrong in the beginning. An employee corrected the number by hand, and initialed it. But after I returned the van, I was charged $30 over what I shouldve paid. Because they used the wrong mileage instead of the corrected one. I then tried emailing and calling. The former got me no response, while the latter told me that this can only be solved in person. I am deeply disappointed by the lackluster management at this branch, and the utter lack of convenience the whole set-up is.
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Justin Brody
DO NOT RENT STORAGE: COCK ROACH INFESTATION We were first promised a free month of storage for purchasing a truck after trying to get a hold of management to rectify our account come to find out we did not qualify due to it being only a one way promotion... The manager, China Mason never replied to my email trying to resolve the issue. It took me going up there 4 times before finally calling corporate customer service. However an even worse experience was 2-3 weeks after renting the unit we found a roach infestation. Which we did not cause, we had no bug problem leaving our previous residence. A staff member told me they were bringing in a pest control company. However I had to take matters into my own hands and spray bug killer in and around our unit to control the problem. DO NOT RENT A STORAGE UNIT! Go to Public Storage where you can pay $1 for the first month and dont run into rude staff or infestation problems.
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Kamel Adi
The worst customer service Ive ever received. Called in and spoke with someone and made a reservation with someone who doesnt even work at the office according to the rep at the desk. The rep had a bad attitude from the very start. She even yelled at someone who walked in while she was supposed to be assisting me. I went as far as to call her out on her rude behavior - mind you Ive NEVER done that at any business with any rep. That seemed to help a little, but then she messes up the reservation, I think purposely, and then asks me to give her the same info all over again. I walked in at 6:20 and they close at 7:00 so it showed that she expected to do f-all for the remaining 40 minutes. Well, some of us work for a living and plan to be in around our schedules per your posted hours. If you value your time go literally anywhere else.
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John Farris
Ordered Uboxes to be delivered to my apartment. The drop off was flawless- dropped off and picked up as scheduled. When I scheduled to have them delivered to my new apartment, I was rescheduled 4 times before the boxes were finally delivered. I was originally told I would need to be home for the drop off, so I took a substantial amount of time off from work, only to later be told by the delivery woman that I didnt need to be there. Im still not sure what protocol is. The service is overpriced, especially taking into account poor customer service. My two boxes were $140 and the TWO delivery fees were $198 (the second delivery fee was not noted anywhere when I originally ordered.) I contacted customer service to voice this complaint and still havent heard back. I will follow up on this review if I do.
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M. Smith
I know UHaul experiences can be hit or miss and I see a lot of negative reviews here, but for what its worth, this was the best UHaul experience Ive had. We made last minute adjustments to pick up a one day 15 foot rental at this location (instead of the one near O4W). Everything was reserved correctly, that had TONS of trucks in the parking lot (if youve ever had to drive 45 miles out of the way to get your truck, youll know how nice this is), and we were the only ones there to pick something up and didnt wait at all. No, the people werent especially friendly, but they did their job well and had us in and out without any problems.
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Wen R
They charged me three times claiming I didnt turn in my rental vehicle. Even with the horrible service, I got an email saying that I returned it. The guys there take 100 years to help you. They walk around like sloths and mumble when directing themselves to you. Ive called multiple times and been put on hold for hours. Then after being "helped" they tell me theyll call back. Im really annoyed with the amount of time wasted with this company. I turned in the van, I expect not to have my credit card charged without permission or reason.
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Livingston Getty
Worst customer service. Woman literally used the "I am the manager" line. Word of advice to UHaul- dont make "how can I help you?" Your standard greeting if your "store manager" is going to respond with "Look.." after my telling her "I understand its not your fault, but I just want my stuff. Ive been calling for a week trying to get a delivery set up and customer service has jerked me around and transferred me 6 times this conversation alone".
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Seth Plockelman
I would not recommend this location. Arrived after a 7 hour trip to one person on staff and no manager to be found. Could not handle the 20 people in line waiting for things as easy as a refund on boxes that they did not have. Rude customer service and very poor management. Called Customer Service and all they could help me with was to recommend giving a review online. So here ya go. Go somewhere else!