Tires Plus

662 Thornton Rd, Lithia Springs, GA 30122, USA

Address:	662 Thornton Rd, Lithia Springs, GA 30122, USA
Phone:	+1 404-857-4224
Site:	local.tiresplus.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–5PM 9AM–4PM

Location

Photos 21

Reviews 7

Ant Ramo

The techs at this location have NO CLUE how to do a proper alignment so the Lifetime Alignment Warranty purchased has been a total waste of time and money. They have no concept of toe in and proper camber adjustment. The first time I had them conduct an alignment, I had to go back three times because they dont understand that when driving straight, the steering wheel should NOT be at the 7 or 5 oclock position. I ended up having to go to the dealer out of frustration to get my alignment back proper. The other two subsequent alignments received here resulted in the same thing. I didnt learn me lesson then. Its not an issue with my suspension (shocks/struts) either. Theyre uber fine. I recently replaced my front outer tie rod ends and any time that is done a full alignment has to be done. I swore I wouldnt go back to this location, but I figured after nearly a year, surely they would have a competent tech who can align properly, right? Nope. I drive in with my steering wheel at the 7 oclock position. After a nearly FIVE HOUR wait, my car is returned to me (no road test was performed as I watched the tech take it straight from the rack to the parking lot) and instead of the steering wheel lining up at 12 it was now at the 5 oclock position. I groaned and took my car to the dealership and paid 90 bucks to get it perfect again. All in all, the extended alignment warranty paid for has been a total waste of money as these guys just dont know what they are doing. Relying on a computer read out alone aint gonna cut it fellas. I wont be dealing with these incompetents ever again.

Shanea Jenkins

I called this location on a Saturday. I spoke to a very nice guy named Robert. He quoted me on tires that he would have to order because they only had one tire in stock. I told him that I would call him back and that I needed to speak to my boyfriend about the price. I dont know anything about tires, however, I did feel confident in the price Robert gave me. I called back on Monday, two days later. I dont know who answered the phone, but you could tell that they had an attitude. A nasty one at that. I asked if I could speak to Robert. He said Robert was in the back with a customer and rudely asked if I could help. I should have just ended the conversation there, but I explain the conversation I had with Robert on Saturday and as I was explaining you could hear the annoyance in his voice. He was so rude for reason. I was very polite with him. I told him that I didnt like his attitude and that Ill call back later to speak with Robert. About 20 minutes later, I called again and asked to speak with Robert. This time a nicer person answered the phone and gave me no problems. Robert got the phone, if that was really him. This "Robert" could not remember a lick of the conversation I had with him, nor did he save the quote in their system. He quoted me a totally different price from the one he gave me on Saturday. I highly doubt if it was the same person I spoke with on Saturday. I dont play games with my money and these guys shouldnt play games about their services.

Steve Garrison

I am writing to complain about the service that we received from your Thornton Road center on December 28, 2016. My wife experienced a severe road hazard to her 2013 BMW and managed to limp off the highway to your facility. She contacted me in Alabama and I spoke with your service advisor, David. David stated that all four tires should be replaced – this seemed strange to me because the car only has 20,000 miles. I resisted this and we replaced the right rear tire only as it had taken a severe road hazard. Yesterday I had a highly qualified mechanic look at these tires in order to determine if we should replace the remaining three tires. We have determined that the left rear tire should be replaced but the two front tires are nowhere near the wear bars and according to my mechanic, they probably have half their life remaining. Stating that all four tires should be replaced under these circumstances when there is a stranded female motorist is shameful and dishonest. I am going to document this with pictures of the two tires that are still very serviceable and will be posting extremely negative reviews. I have attached a picture of the wear bars on the right front tire - the bar is .060 tall and the shoulders directly next to the wear bar are .170. NOT EVEN CLOSE TO BEING WORN OUT! If this is your business model – to load up on a stranded motorist by misrepresenting facts, you should be ashamed of yourselves.

Dejana L

I usually go to discount tire in austell and I made the choice to come here since its closer. I came on Saturday to get two tires changed. Sunday the car was not driven. On Monday, I notice the new tire was low on air assuming because of the temperature change I bypassed. Tuesday morning the tire was lower so I call and the manager called and said to bring it in. They check in out and saidthe tire is good. Wednesday tire is low again, I call and ask if they can change the tire. Got there and the young rep told me, in order to change the tire, I would have to pay to buy a new tire. Upset I bought the tire, and made up in my mind that I would never go back here. The next day, the tire pressure is low again, and so happens the manager call me. To make a long story shorter, he apologies, and asks me to bring the car back and he would check in personally. Take it back, he fixes a pressure seal that was causing the air leak and takes care of the issue. Making me a happy customer.

Fiona Gallager

This place is rediculous We had a Free Oil change coupon and we dropped the car off 4 hours later received a call "The car has too many oil leaks we will not do an oil change". Fine that I understand i picked the car up and upon further review i noticed they did NOT replace my oil cap, the oil level was the same as it was a week and half ago when i checked and i also contacted the regular Family mechanic and he stated all the times he worked on my car NEVER ONCE HAS HE SEEN AN OIL LEAK. This place is a joke i will never take any vehicle their again

Keith Ivey

Some of the employees need to work on their customer service skills. Its not all of them but one guy made no effort to get me a 10% off discount on tires that was clearly discounted on their website. smh Also they do not provide free balance on tires when you purchase from them. I mentioned to the associate that their competitor (K.T.) does, he then proceeds to tell me hes just a salesperson not a guy at corporate who makes $500,000 a year and decides policies. smh Will not patronize this Tires Plus again!

Marvin Morris

The redneck manager wasnt here today so everything went well I really dont see how as big as Tires Plus is how yall let such a racist person be a manager of a place I just dont get it He needs to go back to Tennessee he is one racist person he coming in here when hes here I was just so blessed and glad that he was off today cuz I didnt see him so I took it as he was off.... I spend a lot of money in this place because they do good service but this guy that the manager of this place is one racist redneck