Randal Lowe Enterprise

Address:	505 Hames Rd, Marietta, GA 30060, USA
Phone:	+1 770-423-1660
Site:	randallowe.com
Rating:	3.1

Location

Photos 9

Reviews 10

Statistical Outlier

This company does shoddy work and then fails to stand behind it. If I could give Randall Lowe 0 stars I would, so beware, especially if you build a house and they are the chosen plumber for your builder. Heres why: In our multi-story home with an unfinished basement, this company failed to spend a minuscule amount of money to put small pieces of foam between the PVC water pipes and the wood studs in our home. The result of this lack of buffer/insulation is that during winter, whenever hot water runs through the PVC and it rapidly expands and contracts due to the temperature differences, we hear the equivalent of a knocking sound inside our walls. This occurred in two different locations in our home, one inside drywall and the other (fortunately) in the ceiling of our unfinished basement. When Randall Lowe sent their warranty plumber our to service our complaint, even he noticed that had just a 2 cent piece of foam (and a couple of extra seconds of work) been used between the PVC and the stud, the problem could have been avoided. Luckily, that work was easy. The pipe inside the wall required the drywall to be cut and repaired afterwards. Randall Lowe only serviced this complaint because our home was still under warranty, but the complete laziness and lack of attention to detail when the work was first completed is unacceptable. My second experience with this company happened today when the drain line between our dishwasher and garbage disposal failed, causing gallons of water to cover our kitchen floor, ruining the hardwood surface. I called a plumber to inspect and diagnose the problem, and he immediately noticed the incorrect installation of the rubber gasket that connects the drain hose to the disposal. In our case, someone cut the hose too short, so rather than just cutting a new hose to the proper length, they stretched the rubber gasket at a 90 degree angle to make up for the inadequate hose length. After 4 years, this rubber piece wore out prematurely and cracked, which caused our water damage. To make matters worse, because this was a garbage disposal line (as well as dishwasher), the water going through it is likely to be contaminated with bacteria, food particles, etc., so now we have to undergo water damage mitigation that includes microbe treatment. When I called Randall Lowe about this and explained the problem, they informed me that their warranty was only 2 years, and that the work was done properly the first time, signed off by our builder and us. When I asked their supervisor if he expected this installation to fail after only 4 years, he deflected by saying hed have to research the part itself and "google it". I hardly expect an experienced plumber to need to look up a routine plumbing installation procedure on Google, not to mention the fact that they almost became indignant with me when I asked them to stand behind their work and at least inspect what they had originally done. They refused. This is one of the worst companies with which I have ever had the displeasure of interacting. They seem to rest comfortably on their large residential contracts given to them by builders such as Sharp, and will only take service requests under warranty, even if their lazy, shoddy installation causes a premature failure out of warranty. If you had this company install your plumbing, it might be wise to have a reputable firm take a look at the accuracy and correctness of Randall Lowes work.

Suzana LeBlanc

I was a previous customer of Randal Lowe, (Nov2014). Our GC called them again this year (2016) for additional jetting services. The lady that call me (Jessica) to set the appt. was beyond rude. I call back after Jessica hang up the phone saying: "we dont do service calls" just to be treated even worst by "Macie". They website says one thing and their CS says another. I was informed by a supervisor that they have so much new construction work that they are dont take service calls anymore. In another words, we are making so much money that we dont need your business here. I am ok with the fact they can pick and choose their customers. Good for them.. But I should bot be mistreated and talk to in a condescending way just because they have so much work right now.

Anonymous User

I live in a housing development that recommened Randal Lowe Plumbing for our plumbing services after our warranty was up. My experience wtih them was not good at all. I called them 3 times in 2 wks & each time they took down all my informations & said someone will give me a call back to schedule an appt. When I called the 4th time a woman answered and said well I made all of my calls & I dont know how we missed you. I made an appt. for the next week from 8-12 time frame & called them to confirm the time the day of since they have a history of not getting things right. Of course, the woman who answered the phone states that she has me scheduled from 12-4, a time I was not available for. I told them to cancel & dont even bother.

Michael Clement

These guys take every shortcut you can imagine. Weve had 2 major repairs to the main water line in 2 years. Our house is only 7 years old and the poor workmanship in how they did our plumbing is nothing short of breathtaking. They used cheap materials and the way the water was brought into our house was laughable. The plumber who fixed our house was amazed it even passed code inspection. Stay away from them if this is any indication of how they perform repair work.

Rare Disease

This must be the worst company on the planet. Stay away from these guys. Over charging you for services and will not come back if there is any problem. Avoid using this company. This is the worst customer service company I have ever experienced. If you hire these guys and something goes wrong they will take no responsibility and blame you for it. Shady Business Practices. Horrible customer service!!!!!! Zero Star if I can.

pavan nanduri

Had a pleasant experience. The technician came on a weekend to repair the pilot unit on my water heater, charged me $425 which I wrote a check for. On Monday i received a call from their office and they told me the technician accidentally over charged me by $200 and they returned my over payment. Very honest company. I highly recommend them.

Tiffany Cook

Beware working for these people. They illegally change time cards and not pay you the amount that is agreed upon during your interview. This place is a scam and currently dealing with turning them over to OSHA and to the GA DEPT OF LABOR

Keisha Stewart

Called 24 hour emergency number on Saturday and STILL have yet to get someone to come fix the issue. I guess you are right...they pick and choose their customers. Just frustrated...may Heaven help them do better

Michael Bray

Aggressive driver with road rage today on Hwy 20 going towards Canton. License plate PRV3740.

Anthony

Best plumbers in the south!! For real!