Pep Boys Auto Service & Tire

85 Marketplace Dr, Newnan, GA 30265, USA

Address:	85 Marketplace Dr, Newnan, GA 30265, USA
Phone:	+1 770-304-1561
Site:	storelocator.pepboys.com
Rating:	2.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–4PM

Location

Photos 65

Reviews 26

Colby Tucker

Absolutely deplorable business! My friend left his car to have the brakes worked on. They quoted him $1,600 for the repairs. Obviously not having the money set aside for that costly of a repair job he told them he would be by the next day to pickup the car. Without giving a written estimate for repairs (which is required by law) and without receiving an oral or written consent to have repairs done they performed the work anyways. That is ILLEGAL in Georgia! They then proceeded to require payment for the services nonconsensually performed which is also ILLEGAL. Sadly my friend feeling like his car was held hostage payed what they asked just so he could have his vehicle back. I will be approaching the business as well as corporate about the matter on my friends behalf. If they do not right this wrong THEY WILL BE TAKEN TO COURT. I WILL ENSURE EVERYONE I SPEAK TO KNOWS HOW AWFUL OF A CONPANY THEY ARE AND THAT THEY SHOULD NEVER GIVE THEM THEYRE BUSINESS. I will update this review pending my further interaction with the business.

Daria Lewis

DO NOT take your vehicle to this place. The lack of professionalism and business practices are deplorable. Yesterday They left my keys in my car and my car running with the windows down for 3 1/2 to 4 hours unattended. The worker had no idea where my keys were when I went to pick up my car. I went outside and found them in my running car. They made no apologies only excuses. This morning I went to crank up my car and it would start. I was late for a teaching conference I had booked. I called cooperate only to be brushed off and told they had 24 to 48hrs for management to get in contact with me. HORRIBLE HORRIBLE BUSINESS!!!

Anthony Bell

Left grease foot prints all on my carpet and then broke two of my hubcaps. When I told them they didnt even offer to replace them. The manager just stood there and then change the conversation to me needing struts. Lastly, I went in there to have my tires rotated and one of the salesman wouldnt do it. He said it hadnt been long enough since my last rotate. True, but at the time I was driving 400 miles a week and judging by my tire wear and ride quality it was time. I went to school for automotive and worked in the field for almost ten years and this is one of the worst shops Ive seen.

Dana Zajac

I made an appointment online because my schedule is busy. I arrived no such appointment existed in their system, not to mention the price I was quoted online was not what they were trying to charge me. Excuse after excuse and my relentless insistence the manager made it right. If you truly believe in customer service stand behind EVERYTHING your company says and live by your word. I was very disappointed and despite John the managers involvement to eventually correct it I will not be returning for any future needs.

Miranda McKinley

Bad customer service. I went to them for a flat repair and they turned me away, which is one thing, but the guy at the counter was very rude about it. Tried to give them another chance and called to ask about tune up/diagnostics and whoever answered the phone was rude again, huffing and puffing every time I asked a question (I only asked 3). Ill be talking my business elsewhere and referring elsewhere as well.

Anthony Bell

Busted my hub caps and did not offer to compensate me and leave grease foot prints on my floor mats. Furthermore, I wanted to get my tires rotated one day and the manager refused. He said its only been few months (FYI that true but I drive 500 miles a week). My tires on the front were obviously a little lower on tread. Conclusion: There is plenty other competitors to have your car worked.

Kristina Kuether

My car is in worse shape & Im more worried about it breaking down now then before I took it to pepboys. Its even more disappointing because in 1987 my family was moved to Ga & my ex step dad was a manager eventually ran the training school for pepboys. I remember when pepboys cared about doing good work & trained their people, now Im just one more person adding to all the negative reviews.

Fil Rondel

All was fine until one of the mechanics went for a "test drive" after an alignment absolutely flooring my subcompact to the red line right in front of me. The car recently had overheating problems, I dont understand why would anyone need to redline a car and proceed to drive it rough during a past-allignment test drive. Sounds more like a joyride in a customers car to me. Unprofessional.

Joseph Hoffman

Take your vechical here if you want to be lied to and overcharged. The people seem nice but spend any time in the waiting area you figure out that there jerks making fun of you in a nice way. Im glad i took my vechical someplace else saved me over $500 then what these money hungry con men at pep boys quoted me.

Joseph Hall

Great service. They take the time to explain the repairs, and theyre not pushy on recommended service (unless its a safety issue). I dont normally trust the big-name stores, but Pep Boys has earned our business while we live in Newnan.

Jesse Leech

I went to have my car aligned and it was not adjusted as needed. They said that they can not make all adjustments needed and that it was not adjustable. The sub frame can and needed to be adjusted. Dont waste your money here.

Andrew Rock

Tire rotation turned into a whole brake job and then they took their sweet time getting my ride ready. 8 hours later I finally had my car back. This place jerks around their customers and do not care.

Paula Scott

Awful service! Told us to have car there by 8:30 and they never looked at it!! We picked the car up at 5:30 and they never even walked out to the car!! Would not recommend this place to anyone!!!!!

Matt Hart

My experiences have always been positive here. The guys up front are friendly and helpful. Much friendlier than the Meineke in PTC! Theyve always done a great job on my car

Ian F

Was told 30 to 40 for a 15 min service. Thats fine but it took an hour and 15 min. And I didnt get everything I asked for. I wont go back

Andres Silva

They dont give a !@-## about the customer. First time there and I have to leave after few minutes, the worst experience!

Nick Ward

Absolutely horrible customer service!! I wouldnt give this store a dime of my money for any amount of costs savings!!

Lawrence Davis

Great service! Been using these guys for almost 2 years now, always friendly, always helpful.

Wynn Whitfield

Great service department. Very professional and trustworthy. I highly recommend these guys.

Chad Gibson

If hubcap cant be put on correctly how do I know my wheel isnt going to fall off