NAPA Auto Parts of Crossville

1099 Industrial Blvd, Crossville, TN 38555, USA

Address:	1099 Industrial Blvd, Crossville, TN 38555, USA
Phone:	+1 931-484-6168
Site:	tri-countycompanies.com
Rating:	4.4
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–12PM Closed

Location

Photos 1

Reviews 5

mcarter711

While I have never really had any problems with NAPA Crossville (no real over-the-top great experiences either, this last time was very different. I called them at 11:30am about brake shoes and had a guy tell me, yes he had them and give me a price - I then said "Ill head your way be there in about 25-30 minutes" (I live quite a bit south of town), to which he responded ok, see ya in a little bit. I took the time to wash my thoroughly greasy hands (maybe 2 minutes or so) and then hopped in my pickup and drove straight to NAPA. Arrived at NAPA and pulled door to go in, only to find it locked - apparently NAPA in Crossville closes at noon on Saturdays. The time on my cell phone was 12:02pm and there were 3 guys inside that wouldnt even look up at the door. Now, I have always found it ridiculous how so many businesses in the Crossville area close early on Saturdays or are not even open at all on weekends - the weekend is the only time a working person can do jobs like brakes and motor work - its a culture thing for the area, I get it, but doesnt make business-sense. What I found so unbelievable on this instance is that the guy I talked to didnt say one word about closing at noon, when I SPECIFICALLY said how long it would take me to get there. Not only that, 3 guys stand in there and just ignore me at the door - the guy I talked to was one of them and KNEW he had just talked to me. Additionally, as I turned to get back in my pickup, another guy was walking to the door and I told him that NAPA had closed - that guy gaped and said "but I just talked to them and said I was coming"... Bottom line: Crappy way to handle customer service. I am going to somewhere/anywhere other than NAPA today to get my brakes.

Valerie Miller

My favorite place for auto parts. They answer my questions and always have the part I need.

Cameron Wyatt

These guys make an effort to find you the right part.

Renee Glazier

Very helpful and always have whats needed

Querubin Sanchez

The best