Firestone Complete Auto Care

608 Valley Hill Rd SE, Riverdale, GA 30274, USA

Address:	608 Valley Hill Rd SE, Riverdale, GA 30274, USA
Phone:	+1 770-250-4454
Site:	firestonecompleteautocare.com
Rating:	0

Location

Photos 29

Reviews 16

flick off

!!!!!ALL WOMEN PLEASE TAKE NOTICE!!!!!! I went in for an alignment after rebuilding my entire front end at this location. I told them I needed to check the torque on one bolt. The answer was that they dont go behind someone elses work. I said I did the work. He looked at me and said it will be $ 20 to check it first. I said it is done right because I did it and to just do the alignment. Ok, I am a woman and I do get ripped off and know what to look for. I even told them this to warn them that I expect them to do it right. I stayed with the car the entire time away from the no entry zone. I torqued the bolt at one point, but respected their safety rules at all times.. I was asked twice to come into the office where my response was why do I need to come into the office? He said nothing as to why I needed to follow him into the office. Twice !! I was asked the same question by the same person ....to get me away from the job? I am not sure about this, but what happens next will boggle your mind. The next day I get a voicemail that I need to call Firestone where I got the alignment right away...he said nothing about why I needed to call him, but he did say we have your make model and tag number of your vehicle. which was a threat I am assuming, because there would be no other reason to make that statement. I called him back the following day and asked what this was about. He said that I never paid for the service. { If I planned on ripping them off for payment, would I have given them a working phone number?} I told him that you made me pay before the service was done. I have the receipt. He said we never ask for payment prior to service. My response was that you didnt trust my work to hold an alignment so you made me pay first. I proceeded to advise him that Im listed under a different phone number to find the records. He said that I never gave him the other number .. I said you called me on that number to tell me about all of this.. hello??? I did not mention names here for the right of this person to argue. This is only fair...and fair is how I wish to be treated whether I am a woman or a man. Thank you for reading...and beware, you have the right to view all the work done to your car or truck whether they like it or not. Ask for the spent parts and personally inspect what is being worked on before and after..pictures or videos are also a great idea. If the mechanic knows he is being watched you probably will get a fair job done even if you know nothing about your car. It seems like I am a threat to these people because of my knowledge about cars. No one should ever have to resort to beating anyone at their game, but when it comes to car repair it is manditory until incidents like these stop. It is not isolated, I have many more to share with you .

Junkyardd Tv

Do not! I MEAN DO NOT! take your car to this location they are the worst!!! They completely tore my bumper off my front end while installing my tires and when I ask them to replace the bumper they told me they would fix it well they put zip ties on it to hold it up.. months later it completely came undone and I had to replace my own bumper .. went to see the manager and he took copies of my receipts for my repairs and told me he would contact me Monday.. its Wednesday I called him back and he keep telling me he will call me when he get the funds... I called 3 other store that told me thats not their policy.. so the hwy 85 store dont follow policy they do what the feel like doing! SAVE YOUR SELF A HEADACE AND GO TO THE NORTHSIDE WHERE THEY ARE BY THE BOOK!

Nise Mitchell

Ive always taken my vehicle to Firestone in Marietta where Im well known and receive great service with every visit. So when I relocated to Jonesboro I was nervous about my vehicle being inspected and/or repaired by a new Firestone Team, but I must admit Im extremely pleased with my new car care crew. Everyone is friendly even Emmanuel, lol. Theyre honest and always explain what immediate requirements are needed and provide time frames for necessary future work thats needed. Never anything more. Ive never felt as if Ive been ripped off when I leave here. Thanks for always looking out for me, I Sincerely Appreciate everyones willingness to assist me.

Sidney Savage

The absolute worst!!! Still here 3 hours later when I was told 1 1/2 - 2 hours wait time for a tire!! Customers who came after me received service and left before me!! Im still waiting! Very unhappy with the customer service given as well. Very arrogant and condescending disposition from whoever this man is at the desk!

LaDavious McNair

The WORST Firestone in the Atlanta, Riverdale, College Park Area! The mechanics arent skilled. In fact, they damaged one area of my may car when they were supposed to fix the other. In fact, I was told to go elsewhere to get my vehicle repaired, because their lack of knowledge. I willl Never return!

Bernard St. Cyr

Wouldnt help me left stranded needed one bolt removed! Wont do business here!

William Johnson

Found a great tire sale and lifetime front-end alignment reasonably priced.

Angelia Bush

Got my air condition serviced and a oil change. They did a good job.

Briana Delamarter

It Took almost 3.5 for me to get a new tire. One tire Ok

Kendall Jackson

Great customer service and price on new tires

Jon Kline

Good quality overall services for good price.