Firestone Complete Auto Care

500 S Schmale Rd, Carol Stream, IL 60188, USA

Address:	500 S Schmale Rd, Carol Stream, IL 60188, USA
Phone:	+1 630-597-4938
Site:	firestonecompleteautocare.com
Rating:	4.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 18

Reviews 15

Moto Mike Stapinski

Very nice service guys but every time I bring my vehicle there something is wrong or they messed up or forgot to tighten the bolt or something the only reason I keep going back is because I have a enterprise fleet vehicle that only can be repaired by a Firestone or a good year . One time I brought a vehicle in and the change the a arm but forgot to tighten all the bolts and I heard a knocking in a rattle and they said that was fine then I took it to a friend of mine who is a mechanic and he showed me what was wrong. I brought my other work vehicle there and had them do an oil change and repair my tire from a slow leak, but they rotate my tires from side to side not front to back And they didnt even change the tire pressure monitor on my dashboard so my slow leaky tire is not where my tire pressure monitor tells me it is. ,And they didnt fix the slow leaky tire. They said that the tire didnt have a leak and that they took the tire off to find a league and reseal the tire better but it still leaks after about 5 days it drops 30PSI. They are a tire shop they should be able to figure out where the tire is leaking .

Vadym Boiaryn

I have bought a tires for my three cars here. And I regret about that now. All tires have manufacture wear warranty. But that is just words. They NEVER exchange even any tires under that warranty. They are going to wash up your brain and they have a million reasons to wave from responsibilities. I have Firestone Ifinitiy tires installed in summer 2013 with mileage 140k. Manufacture warranty is 70k on that tires. I regularly rotate tires and did not drive a lot. Now is summer 2017. Mileage is 178k. I brought them original receipt and warranty list. Guy with red beard washed my brain for 20 minutes like: I did have any records about rotation, alignment is incorrect, you did not bought additional warranty.... And he said I am sorry I cant replace tires by the warranty. Be aware of it. Guys from Discount Tires can offer you much better service. I gave them one star but they dont worth even zero.

Mike C

These guys are great! I called and spoke to the Manager Lou. He was extreamly nice over the phone. I needed an oil change and I was having a problem with one of my windshield wipers and I wanted to find out how much they would charge to inspect my wipers before I brought my car to them. Lou asked me a couple of questions and said it was probably a simple fix. He said they would check my wipers for free. I booked an appointment and brought my car to their shop. After my oil change was complete, I was informed by another manager named Scott that they tightened a loose nut on my wiper arm and that my wipers were fixed! When I asked how much the repair was, they told me it was no charge! Hey guys... thanks for not taking advantage of a college kid with no money who doesnt know anything about cars.

Paul Lee

I just had tires put on and had the pleasure of dealing with Chris, Jenna & Jason while making my decision. They know what customer service is all about. Wow the difference is like night & day since my visit, last year. I worked for Firestone back in 1979 and back then customer service was top of the list, and many businesss these days have forgotten that. The Carol Stream Firestone is a place I would recommend for all your Auto Care needs. I did send a friend in some time ago and Chris was a real help to her during a major tire problem she was having. Keep up the great work, see you soon.

Angel Rios

A CHRISTMAS MIRACLE!!! One of my co-workers in a work place near by this Firestone had her car broke down and we collected money to help her out. She could not afford the repair and with Christmas expenses, she was crying!!! I called Steve (who have serviced my car before) and he joined in the giving and hooked us up with huge discounts!!! Today, my Friend feels VERY loved and Steve and his crew at Firestone were a huge part in making her Holiday Season a little easier. THANK YOU STEVE and all who worked!!!

Pedro Ayala

These place have the worst store manager name Lou Gray i did made an appointment a day before and when i take the truck the next day he call me a liar and star to yelling and refuse to work on the truck he is rude i think if the store manager is rude and call people liar and yelling to customers how you think the mecanics is goin to fix you car they dont respect the customer and the appointments hes name Lou Gray i hope these can help someone if you take you cars to these place

Daniel Reinhofer

Matt and Pedro are awesome! These guys truly care about their customers and thats what keeps me coming back with both of my cars. They always try to find a way to save me some money. They do top notch work and I have never had a problem with any repair they have ever done. So thanks guys and i dont know your names but thank you to the auto techs out in the shop as well for doing top of the line work.

Bob Niederman

These guys are great! I had a flat, ruined tire. Although they warned me they were busy, they managed to fit me in. I was set and ready to go in 21 minutes!

Matthew Epstein

One employee from about a month ago did our brakes and one caliper came out completely.

Michael Terry

Got me in and out really fast with a patch on my tire after I picked up a nail.

Jorge alvarado

They do a very good job, I take my trucks here, Steve and Lou nice guys,

Bruce Blichtenbert

A great place to get your car worked on at,& friendly

Christian Thorpe

Great customer service fast reliable

Roger Terhune

Great service.