Burrows Moving & Storage Company

Reviews 4

S.

S. Ma

I recently moved to Chicago from Philadelphia for a new job. I obtained quotes from several moving companies, including Burrows, but chose to use Burrows and scheduled a move for 3 PM on Sunday, May 24, 2015. I talked to a gentleman who said I was "confirmed" for that date and time and I wrote the date and time on my work calendar. On May 24, Burrows failed to show up, and at 4 PM, I called the moving company. "Steve" (dispatcher, I do not remember if this is his correct name) answered the phone and said that my name "was not on his schedule." After looking into the situation, he promised that he had availability the next morning at 9 AM to remedy the situation. I accepted, and drove to suburban Chicago where I was staying with a family friend. The next morning I called Steve back at 8 AM and he confirmed that two movers were on their way to my apartment at 9 AM to do the job. At 9:15, there wasnt anyone there, and finally, at 9:30, I called Steve back. He said they were "likely stuck in traffic," so I gave it a few more minutes. Finally, at 10 AM, I called Steve again and it went directly to voicemail. I called the main number, which was picked up by "Tim" who was courteous but transferred me to Steve again, and it went straight to Steves voicemail. Then for the next 1.5 hours, ever 15 minutes I called Steve and the main number hoping someone would pick up, but every time it went directly to Steves voicemails. At 11 AM I scrambled to find another moving company and they showed up an hour later. Burrows never showed up for the job. This shows that Burrows Moving deliberately cancelled my job or did not schedule it properly TWICE and chose to ignore me instead of admit their mistake when the customer confronted them about it. They have refused to take any of my calls and I cannot even ask them what happened. I can forgive the first time they failed to show because it was likely a mistake and it was easily reschedule, but the second time, failing to show at the time promised and ignoring the customer, is not. This is not an acceptable business practice, especially for a customer who is depending on a companys service to be reliable having moved halfway across the country with the next day being a work day and a rented truck costing more than $100 a day.

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GL

glenview fax

The worst experience of my life. I hired Burrows based on a recommendation from a friend and lets just put it this way. My friend wont be using them anymore. I called to get a price on my move. We had already moved out of our home. All of our contents were packed and in a 2 car garage less than 2 miles from our new home. They told me that it would be $111 an hour and that if it took more than 3-4 hours for the whole move, than they were doing something wrong. Well they were doing something wrong, because it took just over 9 HOURS!! They show up the morning of the move with a fairly small truck and only 2 guys. I asked how they planned on getting this all in that truck, they told me that I was lucky they came at all because they had no drivers and that he wasnt even supposed to drive the truck. Great way to start the day. I baby sat the first load, because there was no way this was going to get done in one truck. The first load seemed to go fairly well. I stayed at the new home while they went back for the second load. This is where it all went down hill. They must of stuffed the truck because they didnt want to make a third trip. They destroyed a bedroom set, broke a plasma TV, broke glass on one of a kind autographed memorabilia that tore right through it, and damaged our BBG Grill. To make it worse, they left stuff at the garage and didnt bring everything. I went over all the damage with the movers and made them put it in writing. Didnt help me. On top of everything they tried to hit me with a 3% credit card fee. I had to fight that. I tried calling the office several times during the week about the damage to our belongings and all I did was get a run around. I am a small Business owner here in the North Shore and I feel that I need to tell as many as I can about this company. They caused thousands in damage, charged a 3 times more than quoted, and have no remorse. Please be careful and stay away.

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TO

Tom Laurie

I used Burrows several years ago when I moved from Chicago to Florida. It was a simple move because most everything was going into storage at Public Storage in Chicago and all my stuff was packed in boxes and ready to go. I had specifically told the movers not to move some particular items because they were going with me. I even placed them in a certain spot in the corner of my dining room and they were marked. Sometime near the end of the move I noticed these boxes were gone. I mentioned it to the movers and they apologized and said they mustve placed them in the truck already. I said they were marked not to be moved. While moving the items from the truck to the storage unit I never located the boxes. The boxes were gone. I had all my bronze figurines in those boxes at a value of over $12,000. I had porcelain figurines of over $10,000 in value. I had cut crystal stemware of over $4500. in value and cobalt blue glassware of over $1100. in value. $27600. in missing property! The movers claimed they knew nothing about the items. Burrows claimed they knew nothing about my missing (stolen) items and could do nothing about it! I would NOT recommend Burrows for a move. They lost my valuable collectibles in a move from LSD and Roscoe to Broadway and Addison, about 1 mile!!!

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Alexa D

This is my first time using Burrows moving company and I have to say, was the best moving experience I have ever had. I called in to get some information on prices and storage prices and the gentleman I spoke with was knowledgeable and super nice. His quote for my move seemed a little high but I figured that Im using a reputable company that has been around for quite some time....so I went with it. My bill at the end of my move was lower than what I was quoted. The men on the job were incredible. Every piece of furniture was wrapped completely and they moved super quick and carefully. Unfortunetly my king size bed would not fit into my new place with a few other pieces of furniture (downsized) so I chose to use there storage facility until I can figure out what Ill do with it. Super clean, organized.....wow stress free. Finally a move where I can say I was able to just let the movers do there job without any worry. From the initial phone call, to the movers , to the building office staff, I am beyond happy. Burrows is now my go to moving company. I will definetly be recommending them to everyone that I know. If you want a quality move without being ripped off....THESE ARE YOUR GUYS! Thank you Burrows Kind regards Your happy customer

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