Aaron Bros Moving System, Inc.

4034 S Michigan Ave, Chicago, IL 60653, USA

Address:	4034 S Michigan Ave, Chicago, IL 60653, USA
Phone:	+1 773-268-1700
Site:	wemovechicago.com
Rating:	3.9

Location

Photos 9

Reviews 4

Anonymous User

BEWARE OF THESE SHADY, UNPROFESSIONAL MOVERS!!!!!!!!!!!!!!!! They yelled at me and showed up 5hrs late! I called Aaron Brothers to set up my move into my new condo I had just bought. It is an elevator building so I reserved the elevator from 9:30am-12:30pm. It was critical that I move in during this time frame as my lease was up on my old place that day and I closed on the condo that morning. I scheduled my move to start with Aaron Brothers between 9:30-10am after my condo closing was complete. At 9:45am I called the movers to let them know I was ready whenever they were. The dispatcher responded that he was trying to get a hold of the driver and would call me back. 10:15 rolled around and I hadnt heard anything so I called again to check the status. The dispatcher then told me the movers would not show until 11am. I told him I was a bit concerned about missing my elevator time and he rudely told me that they would figure it out. 11:45am rolled around with no movers so I called again. I told the guy that I was going to miss my elevator time. He was extremely short on the phone and not apologetic. He did say that he would try to call my management office to get another elevator time and that he would call me back (of course by this time I knew that wasnt going to happen). I ended up going to my management office myself to re-schedule (they had to squeeze my move in with another since the elevator times were full). They said that Aaron Brothers never did call to try to set up another time for me. When I called the dispatcher back to tell him that I had worked the situation out he asked me what the LATEST they could be there was. At this point I asked why they were already 4 hours late and that they needed to send a truck out immediately. The dispatcher then preceded to scream at my over the phone and told me that moving isnt an exact science and that he was annoyed I had called so much. When I asked that he please not be rude to me as a customer HE HUNG UP the phone on me. Furious with how I was treated, I hung up and worked on finding other movers. I found great movers with Midway Moving and Storage who showed up at 2pm for my move. Aaron Brothers finally sent movers at 2:30pm...I obviously sent them on their way as I would not give any business to a place that treats people so poorly. I cannot believe how awful this company is. They made my moving day a living hell with their poor scheduling, communication, and rude personnel.

Marie Nolen

I did my research before choosing Aaron Bros. I called and asked all the recommended questions but it did no good. This was the worst experience ever! I was given an estimate of $300 - 400 but the final bill was a little over $1,000! I was told by the manager that they didnt do $300 or $400 jobs. I was also charged a trvel fee of $110 but this fee was not communicated none of the 3 times I confirmed the reservation BEFORE move day! The manager informed me that they are only obligated to give their hourly rate....nothing more! This tells me that they can tell you anything they want and youre at their mercy because you have to move! Because I questioned the NEW information they were giving me, they threatened not to move me knowing that I had to move out of my old apartment on the day scheduled. The movers even had the nerve to throws hints about getting a tip!!! Boxes that were marked clearly FRAGILE and/or GLASS were stacked under much heavier boxes. The mover who was responsible for completing the paperwork at the end of the move was upset because I would not sign the paper to indicate I was satisfied with the work that was done. Keep in mind, they already had my money! Because I wouldnt sign the paper he was going to leave without finishing the job. One of the other guys tried to finish what he could even though the lead mover kept pushing him to leave. Someone named Anthony called me from Aaron Bros. to see if they could use me as a reference. I almost dropped the phone! I told him no and let him know that it was an awful experience. He simple said Okay. A good business would at least ask questions if they get negative feedback! The only satisfaction I get from this experience is the knowledge that you reap what you sow - eventually Aaron Bros. deceitful and immoral business practices will affect their business because Im sure Im not the first that has had this eperience nor will I be the last.

Nia Lesueur

This was the absolute worst and most unprofessional service, moving or otherwise, I have ever received. I specifically booked Aaron Bros because they said they could do an early morning move (6:00am). I received a confirmation call at 10:00am on a Wednesday the day before I was supposed to move. I called them back as soon as I was available (4:00pm, as it was a workday) and was told that since Id taken too long to respond (again, I responded 6 hours later on a workday) that the movers were now going to come at 8:00am instead of 6:00am. When I expressed my frustration the man on the phone responded I will make a herculean effort to get your movers there earlier. Fast forward to the next morning, the movers show up at 8:45am, so I am now 2 hours and 45 minutes behind my original scheduling. My things are packed and loaded with no problem, but when we arrive at my new place the movers start complaining to me because there is already a moving truck in the alley and nowhere to park on the street. Perhaps the crowded street could have been avoided if my movers were not almost 3 hours late, but I digress. They express their complaints to me, to which I respond "I have no idea what to tell you, its June 1st and this is how its going to be". Finally they find a place to park, my things are moved in, my 50" TV is left on the floor instead of on my TV stand and my HDMI cable was lost. Awesome. I still tip the movers anyway, the gentleman I give the money to announces to the rest of the crew how much Ive tipped them while I am literally standing no more than three feet away from them all in the same room. This service was extremely unprofessional from planning to execution and given the amount of phenomenal movers in Chicago (The Professionals, New City Moving, Action Movers, to name a few) I recommend you stay far, far away from Aaron Bros.

Anonymous User

Aaron Bros. came to our rescue after we were stood up at the last minute by TWO different moving companies. They were fantastic! Their crew of three (Alexander, Goldberg and Marlin I think) were incredibly professional, nice, friendly guys, who started working as soon as they arrived and just kept going until everything was done. They were careful to wrap everything and took especial care with my one antique piece of furniture. I also really appreciated the office staff and the manager (both names completely escape me right now, Im sorry.) I was pretty upset when I called them (I was getting desperate after, again, being stood up), and the woman I spoke to calmed me down, helped work the situation out, and made sure that everything would be worked out. The manager kept me updated on the movers ETA and actually stopped by during the first part of the move to check in that things were okay. This company is nothing but professional, and you can really tell the difference. Thanks, Aaron Bros., you saved the day!