EZ Movers, Inc.

Reviews 3

AM

Amanda Bush

The short story is they did not even care to verify my delivery address or phone number. The owner is VERY rude and insulting. The movers ask for 20% tip each upfront. And the hidden fees... you will be stuck with. Another misleading moving service with a surprisingly rude owner that will not take ownership or try to rectify a situation. Honestly dont even expect a response if you have a complaint. Long Story: I called 2-3 times to verify there would be no onsite charges and asked what types of supplies were ideal to prevent any additional charges. They went over the materials in sufficient detail. The day the movers came they the mover showed me the hand written address contact information that the owner had written for them to reach me. Neither the phone number, email, or delivery address were correct. So where where they going to drop off all of my belongings and who were they going to call if they needed to reach me??? No clue. None of it was correct. I asked they change it on the spot. Apparently, they changed it on the paper but not in the records so my furniture was still going to God knows where and a stranger would get a call about it, not me. Then they began walking through my apartment adding up the additional charges. The materials they told me to purchase over the phone apparently were not suitable for long distance moves. Thats fine. Protect my things. However, the purpose of my calling was to... get information from "professionals" on what I needed to buy for... long distance moves. Later the owner told me I should have Googled it if I really cared. The movers were relatively fast while they moved, drank beer and left bottles, and reminded me that I need to pay them a tip... They said the fees were not their fault, they were just doing their job. Call the office after the weekend about my complaints. Monday maybe Tuesday I called the office. They said fill out the complaint form and submit it. They would get back to me. They did not. Later in the week (I am sure the owner will write back with exact dates and an aggressive rebuttal) I called to see when my furniture would be delivered and to also check on my complaint. The owner answered this time. I explained rather politely that I wanted an estimate on delivery and to follow up on a complaint. Rather answer the first question (where is my stuff) he says he does not appreciate me bashing his business. Bashing? It was an internal complaint. He reminds me quite confidently that he has gotten many articles written about him in the news papers and is BBB accredited. The things I purchased were not suitable and I should ask the store for a refund, not him. Then asked "so what do you want me to do?" How about #1 tell em where my furniture is, #2 tell me where will it be delivered because all of the information YOU wrote down was completely incorrect. Instead, he said I should have called to verify the information was correct and if I was negligent enough to pay a deposit and never receive an email confirmation... Whoa, slow down, no need to get aggressive. I just want to know when my things will be delivered and ask that the address, email and phone number be updated so they do not end up in LaLa land. He continues to tell me that he sent emails... I said yes to the wrong email address... he doesnt acknowledge he did anything in error but insists I was negligent not to call and verify. Long story short the owner is awful. The associates were rather nice (outside of the movers insisting I give them each a %20 tip upfront). The owner did not verify my email address, phone number, or even delivery address. He was incapable of offering satisfactory customer service. I never received the email to track my moving truck as promised in the pitch. The truck that arrived was not the truck bragged about on the website (see attached). I did receive my furniture, though, with scratches on the walls to prove it. Couldnt find the nails to my daughters crib either. Thanks for that.

GE

George Manos

******STAY AWAY****** Worse moving experience ever, I never post on Yelp but I dont want someone else to go through what I did. THIS IS A WARNING-- I was quoted $600-800 and ended up paying nearly $2,000!! Lets just start with saying they are more expensive then any competitor at about $115 an hour. I called to get my quote and I was told it would be about $300-400 to move everything. I was more then ok with that and even if it went up to $500 I would have been to. I was also told you get charged hourly which again makes sense but when the movers come they quote you how many hours they think it will take and inform you it may be more then what they think it will take. I was told the movers would arrive between 12-2pm and they arrived at 2:35pm. They walk in and quote me 7 hours for the job and it would come out to about $750. I was in shocked but had no choice but to continue and sign whatever they quoted me. I asked if we could just start and stop the clock and see how long it would take us but he said they dont charge hourly? and he also informed me that it may as well take longer and it would be more expensive if it did, which contradicts them not charging hourly!? So in order for me not to pay more the what was quoted, the obvious thing to do is to help the movers move things since I would not want to pay extra on top of the ridiculous quote especially not at $115 an hour. So at this point i started moving things by myself by the time they even started i had already cleared and moved 1/4 of the stuff i wanted them to take but because they were telling me it would take them for ever to wrap and move everything even after the already saw all the stuff and quoted me!!! I really dont want to continue in detail so here are some obvious no nos. The mover tried to make me happy and and tell me that it would be less then what he quoted me by subtracting my $100 deposit from my total thinking I would forget about it!! One of the movers had STAFF INFECTION and kept touching his infection and proceeded to touch/move my belongings. I was on the in their truck moving and loading my belongs as well as wrapping/tapping my belongings. They did not put beds back together that they took apart. I did my own inventory of the items being brought in since they were just going to bring things up with out inventorying and match with what they took. I have more to say but I getting frustrated thinking back to everything that has happened. Overall I ended up paying $1,800!!!!!!!!!! (For a 2 person bedroom!) ***FAIR WARNING TO ALL STAY AWAY****

DA

Dave JJ

I have used this company for the past 5 years and all previous moves were great. They were on time and on estimate, which all were local moves. My last move that was on 9/9/16, a long distance move to Florida was HORRIBLE!!!! They picked up my furniture on 9/9/16 and was given an estimate for $1700, after they were finished my estimate went to $2200. I contacted Maryam my moving specialist and to no surprise she didnt answer. Left numerous messages and no call back. I then spoke with Steve the Office manager and he advised me that since one item was different than my listing they had the right to recalculate it. On Monday 9/11/16 I arrived in Florida and contacted Ez Movers back to check the status of my order as I was told by Maryam that it would by my first available delivery date of 9/14/16. To no surprise another LIE! This is the date Steve informed me was the date they would begin to drive to Florida. As of Friday 9/16/16 my furniture is still in IL and Im in Florida paying for a hotel to be able to not sleep in the floor. I have asked to talk with the owner Eric and was informed that he doesnt interact with clients. I would never recommend this company to ANYONE. They will lie to you and provide you misleading information to get you to use their services, then once they have your goods they will take their sweet time to deliver it to you. Hopefully sometime by the 27th of September I will have my furniture and clothes hopefully undamaged.

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