Mid City Subaru Chicago

Reviews 3

JE

Jenny Farrell

Mid City Subaru I have dealt with Mid City Subaru on two occasions. The first was to have my brand new car checked out when it hit 1,000 miles to make sure it was running well, and to establish a relationship with the dealer in case I needed them in the future. The second time was a few weeks later when I was in an accident, and needed my car to be repaired. Mid City referenced me to a bodyshop that it works closely with, and was involved with the process of fixing my car. Mid City claimed responsibility for the technical work including the engine, and air bags. When the car was towed from the scene of the accident, I was told it would take about two weeks to repair. While they had my car in mid July, both Mid City and the bodyshop claimed that they were having trouble acquiring parts for my car. I heard no news of this until 3 weeks had passed and I started asking why my car wasnt done yet. It is a 2014 model so I found it hard to believe that parts were hard to find or obscure. At one point, they said that a passenger seat cushion was back ordered until November. I began to call other Subaru dealerships to confirm this claim. They said it sounded ridiculous and they would look into it. When I told Mid City what other dealerships were saying on a Monday afternoon, they called Tuesday morning claiming that they miraculously found the missing part and it would arrive Wednesday morning. Needless to say I found it odd that 1) they werent looking for hard-to-find parts for the past two weeks and 2) that once I started looking into this they found what they needed the next day. Eventually I got my car back after nearly a month of phone calls and pressuring Mid City and the bodyshop they were working with. When I drove my car home, a loud groaning and creaking started to develop from the front of the car. When I hit the brake or gas, it would stop, but once it started coasting the car made a lot of noise. I noticed that the plastic cover for the wheels air bag was loose, which might have meant that the airbag wouldnt deploy properly. When I cleaned some belongings out of the trunk, I found a handlebar that goes over the back passenger window tucked behind some of my things. I noticed that it had been removed from the car, and I dont understand why they would remove and then not put it back. I also found a clockspring, which is responsible for the air bag, and other technical components in the steering wheel. One friend bumped the center console while helping me grab some things from the back seat, and the entire plastic piece fell off. I called Mid City and the body shop to complain about the job done to my car, and they claimed no responsibility for anything that happened. They also didnt claim responsibility for the body shop, which they told me to send my car to because that was the shop they worked with. In the end, a man at the body shop was the one who helped fix my car, and he allegedly talked to management at Mid City Subaru about the abysmal state they left my car in. After over a month, thousands of dollars, and a claim that they had inspected my car, Mid City Subaru gave me a car that was literally falling apart and deemed too dangerous to drive by my insurance company. Under no circumstances would I ever bring my car back to them, considering they rendered my brand new Subaru Outback too dangerous to drive before it hit 3,000 miles.

TO

Tony Cappell

Do not get your car serviced here, unless of course you enjoy being screwed. I recently took in my 2011 Subaru Legacy because the A/C had broken, which was ridiculous considering the car is little over a year old and it happens to be extremely hot. I get a call a few hours later, and they tell me that a rock has hit the condenser and that because of this it will not be covered under warranty. Then they tell me that it will cost $850 to fix!!! I proceed to ask them to send me an email with pictures of proof which was obliged. I get a call 20 minutes later telling me that the mechanic who looked at the car went home for the day and they will send them in the morning. Apparently only one of their employees is capable of taking pictures. I then go in the following morning at 7AM (when it opens) because at this point the whole situation stinks to high hell. We go to the car and raise it up and the mechanic grabs a flash light to point to the supposed impact. The spot he was pointing to had less than a 1/32” cut to one of the tubes on the condenser and NO discernable indent. I am not an expert in physics, but you would expect an impact / indent from a rock that is capable of cracking a metal tube. The mechanic’s hand was shaking profusely when showing me as well which just adds to the suspicion. I then ask the service lady to show me this apparent impact, and SHE POINTS TO THE WRONG SPOT!! So clearly at this point, I wouldn’t even consider getting a car wash at this place. They then tell me that it will be $220 for the diagnostics and free-on which is a ransom pure and simple to get your car serviced there. $220 is obscene for this, I have never even heard of diagnostics for this amount. They claim that it is this expensive because they had to put free-on in. If there was a leak in the first place, this seems to be environmentally responsible to essentially dump free-on into the atmosphere. I took pictures of the supposed problem and sent to a friend who is an expert with cars and has been in the business for over 30 years. I point out the spot and he says, “there is no fuc&^&* way a rock did this”. He also said that the motive for a dealer to do this is because they are able to charge a much higher labor rate when it’s not warranty. I will be contacting Subaru about the aforementioned experience because I have been a loyal customer for years and am responsible for at least 3 referrals to their cars. I will also be visiting every other review site to voice my opinion on Mid-City because this experience was so maddening. Mid-City is owned by the Berman Group, so I advise you avoid all of their dealerships when getting serviced. Also, these 5 star comments look so contrived and faked it’s not even funny.

TH

Thuan Dang

When my 2002 Pontiac started to act up, I decided I was long overdue for a new car but had no idea what I wanted except it should be a compact SUV. A family friend had recommended I look at Subaru and since Mid City was close, I figured Id stop by and take a look. Angel greeted me as soon as I walked in the door and after listening a few minutes on things I was looking in a potential new vehicle, he walked me over to the Crosstrek. The test drive was smooth and not awkward (unlike the Honda dealership I had visited earlier). Angel was informative and answered my questions about the vehicle. It was very low pressure with limited sales gimmicks and he didnt push me to upgrade on options that I didnt need or want. He respected that I was still looking at other vehicles and followed up after the initial test drive via emails that were not overly aggressive. I hate phone calls, Im busy, if I dont call you, I dont have time to talk to you. Angel definitely understood and respected that. Once I decided on the Crosstrek, I started comparing pricing and inventory with other dealerships in the area. I was close to buying at Evanston Subaru but due to a very poor experience walked away very disgruntled. Touching base with Angel, he was able to match the competitor dealership pricing and even beat it. He accommodated an appointment where I brought my two dogs in to make sure they fit in the car. When my dog Tux decided to run down Irving Park for an adventure, Angel was immediately chasing after him and caught him. Now thats true customer service. After that I knew that I was going to purchase from Mid City. The actual day of purchase and financing was smooth. I expected the process to take the standard 3-4 hours so I had eaten and was prepared for the long haul. Brian in finance was wonderful, he worked with me to get the best financing offer that I qualified for and although I was signing away a significant amount of money, the whole process was laid back. At points I was just sitting there reading a book I brought while Brian and Angel worked to get my vehicle ready. Before driving off the lot, Angel took the time to take pictures of me and my new baby along with my dogs. He showed me features of the car and walked me through the checklist to make sure everything I bought was there and working. At the end of the day, car buying is stressful. Mid City and especially Angel and Brian made the process as seamless as it could be. Ultimately what bought my business was Mid City was the only Subaru dealership I visited where I was treated like a human being and not just a transaction number. It doesnt hurt that I absolutely love my new car. Thanks Angel!

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