Firestone Complete Auto Care

681 Roosevelt Rd, Glen Ellyn, IL 60137, USA

Address:	681 Roosevelt Rd, Glen Ellyn, IL 60137, USA
Phone:	+1 630-405-7280
Site:	firestonecompleteautocare.com
Rating:	3.4
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–6PM 8AM–5PM

Location

Photos 13

Reviews 11

Denny Kissane

Not sure my review to Firestone went public on their site, which was my main purpose of writing it so here it is: I recently went into Firestone with powersteering issues and did a 10 dollar checkup. A 10 dollar checkup that took over 3 hours to perform. When i finally got the call, i went back in and they told me i had two broken hoses that would cost around $300 to fix. I decided to take my car to an actual mechanic where he told me the hoses werent even the issue, it was much worse. I had completely rusted struts and a broken rack and pinion, costing over $2000 to repair(lord knows what FireStone would have charged). Heres the issue. Not only did Firestone give me the wrong information, but i would have gone in there, paid 300 dollars for a repair, just to have them tell me after the fact that the hoses werent the main issue. As a college kid with no money, im not exactly sure how i would have reacted to that. To top it off, my mechanic said Firestone never put back a clamp on one of the hoses when they were performing the checkup. Long story short, i NEVER write reviews, i NEVER have issues with service, but Firestone is absolute trash. Just because my service cost $10 bucks, doesnt mean you can half-a$$ the job and look amateur while doing it. Telling me wrong information, not putting back parts like clamps on a hose, what a joke. I reallllllly hope somebody sees this review and it discourages them from ever using this place. I know ill never be using FireStone again.

Lisa Drake

My son and I took his car to Firestone after being recommended to them by AutoZone. When we arrived I specifically said, we are here because the guys at AutoZone said you can help us figure out what is wrong with the car for $20. Miguel took all my info, said they would take a look and call me. I received the diagnosis and chose not to have the repair done at that time. When my sons father went to pick up the car, he was charged $106 for the diagnosis work. When the clerk was questioned about the fee, he called Miguel who was not in the shop at the time. Miguel told the clerk that I "was well aware of the charge" - which is completely untrue and counters what I specifically said when I dropped off the car. I wouldnt have left the car if I knew it cost $106 just to try to figure out what was wrong. I have since come to find out that Firestone is a national client of AutoZone and AutoZone employees highly recommend people go to Firestone when AutoZone cannot help them. The entire experience was disappointing and I will go back to GearHeads in the future, which is where I should have gone to start with, but had a full book of appointments on this particular day.

Amir Dizdarevic

I am surprised to see all of these negative reviews but I think that is from the old management days. They have a new store manager named Ado and he is absolutely the best! I have sent multiple family and friends to him and everyone has been taken care of without any complaints! They do good work for outstanding prices. They also do a good job of explaining any work the car needs or work that they recommend. Also, if you have a big purchase, I totally recommend the Firestone credit card, helped out a ton! Go see Ado and if he isnt there ask for Charles! They have a great team and I highly recommend them to anyone! They even work on German cars!

Anonymous User

Complete Auto Rip-off. This place seems to train their employees in ripping people off. They will lie, cheat, and steal your money any way they can. Beware of their laundry list of repairs they will try to hard sell you on. It might not be right away, but they will get you eventually. See Yelp reviews for some real reviews on this place... Not ones like: I like Fred, he is my favorite person that works here..duh...thanks for your review Fred! I had work done here, but I would never go back. They tried every scam in the book on me, which I didnt fall for, but I still got overcharged. Go somewhere else and save a headache and your money!

Steve Taticek

I was quoted a price for 2 tires. I sent my wife in to get the tires. She added insurance and windshield wipers. The bill ended up being $100 more then originally quoted. I am going over the bill and of course they make it as confusing as possible throwing in hidden fees and promotions to make you not feel as bad for charging you even more fees. Stick by your quote or lose my buisness. Dont attempt to trick women. Hopefully this review will serve as a warning. I would not use this place again. Not impressed.

Tatiana Phillips

I went in for a wiper issue, unfortunately the part had to be ordered and would take a few days to arrive. The guys at Glen Ellyn Firestone had an open line of communication with me the entire time! When I went to pick up my car, I noticed that my tire was flat, but they handled the situation quickly, no questions asked! Every single employee/manager I encountered there was extremely professional, courteous and accommodating! I highly recommend this Firestone location! Great Job Guys! A+

Anonymous User

I dropped off my truck for breaks and oil leak problem. The truck was dropped off 5pm on Friday and it took them whole day Saturday and whole day Sunday to fix it. I was repeated customer, but due to poor customer service I am done with this place. The manager told me it will take 11 hour to fix the oil leak problem, but it took them 2.5 day to fix the problem. This explains how professional these guys are. NOT RECOMMENDED.

Price Hodson

Dropped in to get a battery replaced. Took about a half hour. Waiting room was clean. Service was professional. Work was done properly. Got to see a very difficult customer come in while I was waiting. I was impressed with how the Firestone manager, Rob I think, handled the situation. The customer came in frustrated, but the manager was so patient. Customer left feeling a whole lot better.

Gregory Musinski

Well .....I walked in then I was told to take a seat and someone would be with me. 30 minutes later.....nothing, no one asked me what I need or what brought me in today. I just sat there waiting to be helped. I got looks and they just looked away. Maybe Im intimidating or something but....... This was the worst experience in my life with dealing with a car care shop.

Anonymous User

I bought four tires at the GE location on Roosevelt. Two weeks later, one tire went flat. Thank goodness I did buy the extended warranty because, according to the young lady that did my paperwork, I would have been out of luck. After two weeks? You must be joking Firestone...FYI it was a bad valve. They did not replace the tire, only the valve.

Anonymous User

I have been going to this firestone for saveral years and have nothing but positive things to say. They are always nice and couteous, and my car has onnly once not been completed on time, and that was only 30 minutes late. They are great about leaving an open line of communication about what is going on and if timing will change.