Midas

Address:	6320 Grand Ave, Gurnee, IL 60031, USA
Phone:	+1 847-855-0400
Site:	midas.com
Rating:	3
Working:	7:30AM–8PM 7:30AM–7PM 7:30AM–6PM 7:30AM–7PM 7:30AM–8PM 7:30AM–4PM 9AM–3PM

Location

Photos 23

Reviews 19

Marina Lopez

Went in for an oil change, called ahead had an Appointment then was asked if Id like the complimentary inspection and tire rotation.. Said Yes. My husband and I dropped the car off went for lunch. We received a call about things that needed to be done, all that we know we can do ourselves and save for example change the license plate light. Well when we go to pick up our vehicle we waited about 5 min before the Woman came to the front, my keys were just on the counter where anyone could grab them. So everything that was suggested I asked for it to be repeated to my husband when picking up our car. Front lady was rude from the beginning after my husband asked what they suggested she replied "I already told your wife, next time I can just speak to you." Her tone was very unprofessional and says "Next time we dont have to get the inspection".. So because we can do those things ourselves and save money youre upset?? We wont be going back to Midas.. Im not one for confrontation so we left and couldnt believe how rude she was and how she could talk to customers that way.

Michael Robbins

I have been using this Midas for 2 years. And not only have I ever had good service, I have been given the correct information about what my cars need to keep running. They Have offered coupons, and have given me options - even telling me that I could research other options. I did the last time. Found a slightly less expensive option, but will go to this Midas to get a reliable product and service. I am a repeat customer, and would say I have never had a huge wait time even when I show up without calling in prior.

Jennifer Hummerich

Took my car here for a simple oil change. Had a coupon for it plus free tire rotation and free fluids topped. I made an appointment but they still took about an hour to get me in and out. When they were rotating my tires there was a man hitting my tire with a hammer, which didnt look right to me. So I finally left and noticed the next day that my check engine light was on and my car was driving funny. I took it back there a few days later and they said it was something with the fluids. They didnt even bother to check my tires unless I paid them more which I wasnt going to do. Needless to say I took it elsewhere and found out they topped my fluids too high and my tires werent balanced properly when they rotated them. I took my car back to Midas and they said I had to pay $90 to flush the fluids and even more to get my tires balanced. They shouldve fixed their own mistakes but they didnt. I will never go to this place ever again and I dont recommend it for anyone else!

Robin Schacherer

They are the kindest most honest people. I came in after talking to Natalie.She was so friendly and kind. Brett worked on my car and was efficient and friendly nobody tried to push me into anything other than getting my car fixed.They finished it so fast and it started so quietly I though it wasnt on. Thank you all who were there that turned a bad day into a grateful one.I recommend to anyone.!Thank you all so much! I am sorry I did not get the other gentleman name.They are a great team and Midas should be proud!

Anonymous User

We have been taking our cars to this particular Midas for over 8 years. They are the best - customer service, repairs, scheduling - you just dont find service like this very often anymore. I recently had a lock cylinder issue and while they could have done the repair, they actually said it would be less expensive to take it to the dealer since Midas would have to order all the parts from the dealer anyway. Talk about putting customers before bottom line! Dont hesitate to go there.

Kevin Estrada

I called on 03/03/13 at 11:00 A.M. to get an estimate for 1 tire change. I was put on hold for 10 mins and then hung up on. I called again and spoke to the same person, by the name of Jason. He said “Yeah the guy who can give you that is not here and I’m fit to get off at 3 P.M. I can’t help you”. I wouldn’t put my car in the hands of people who don’t seem to like their job and can’t be polite to people who are making them money.. but that’s just me.

Timothy Diemer

Place charged my wife $100 to repair a wiper issue that took them less than 15 minutes to address. When I called for further information on what was needed to repair the wiper, they couldnt give me anything. Ended up with a $50 refund when the manager couldnt explain why they charged so much. Place is fine for an oil change, but Id avoid having any work done here.

Ryan Konopka

Previous reviews must be before the nice lady and Rick. Rick is one of a few people I have met with genuine customer relations. He helped me understand why I need new brakes. He did not just tell me I need them, and sold them to me at a fair price. Thank you Rick, the nice lady, and John the mechanic.

Anonymous User

Gurnee Midas is awesome. Ive been taking my car here for 2 years and these guys are always honest and straightforward. Theyll recommend services but dont push them on you like other places. Everyone Ive delt with here is very knowledgeable and informative. HIGHLY reccomend Gurnee Midas!

Christina Barcal

Called to get price for oil pan, Gast, along with labor. Lady anserwed phone place me on hold for over 20 minutes made pick up, hold up. If this how they handle business????? Take my vehicle somewhere else no wonder why PARKING LOT always EMPTY!!!

Tanner Hawcroft

Drove 800 miles from Canada noticed alignment was out, got it in an hour after I called was done an hour after that. They had recommended I get parts changed once I got back home. Very fast service.

lucidrope Chalkline

Horrible customer service I called just now and talked to a kyle and was put on hold to talk to there manager and was on hold for 20 min. Never talked to there manager or anyone other than kyle.

Jose G

Came in for a oil change at 12:40, they close at 3 but were done taking cars in for the day... Very poor customer service. And they hardly had any vehicles.... Never coming here again

James Sharp

Brought my car here twice. Thought they were taking care of me. Turns out the most recent suggested work is going to be done elsewhere for less than 60% of the cost. Never again.

Jodi Sadraper

Customer service was impressive. Quality and timeliness of work was great and they went above and beyond to ensure my experience was a good one. I highly recommend them!

Kevin Janaes

Quick, friendly, honest.

Eswar Bala

Good customer service

debbie isotalo

Outstanding Service!

colin murray

Great shop