Public Storage
| Address: | 3501 Belvidere Rd, Park City, IL 60085, USA |
| Phone: | +1 224-572-8993 |
| Site: | publicstorage.com |
| Rating: | 4.8 |
| Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM |
Location
Photos 10
Reviews 7
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Chuc Mason
Erica will be missed. She deserved to replace the clowns who currently manage this company. Losing her is a great loss to a very broken company. I have had my belongings at Public Storage for over 3 years. I was always happy with Erica and the local staff however the upper management is purely incompetent and has suffered a big turnover the last couple of years. My story about what has happened is extensive and I really wish to avoid the details. 2 years ago I was locked out of my storage because of an error and a new lock had been put on my storage. Erica and I were not aware of this because no one had noted it in their system. I live in another country so when I come to town I have very few options if I am forced to wait for "District Managers" to resolve a lockout. On one trip they informed me that the DM was unavailable and I would have to wait 10 days to get the lock cut in order to regain access. What no one knew is that there was actually a new key in the office! I didnt find out until about a year later. The next time I came back I tried to call in advance to arrange for access. No one was able to assist me and once again I came into the country unable to access my locker. I have left messages for management on many occasions and have never received a call back. I have however continued to receive daily phone calls regarding an "URGENT MATTER" because I refuse to pay late fees after paying 2 different months less than 5-7 days late! They do not return my calls. They do not return the emails that are sent via the website that allows you to (supposedly) contact your location manager online. This is a lie. No one receives those messages. No one reads them and no one answers. They will however call every day about 2 late fees. To this day I am still have my items in storage because I havent been back into the country. I would have liked to have access to my things over a year ago to be shipped to me. During this time the rates have been raised TWICE, insurance rates have increased, I have been refused the ability to downgrade to a 5x5 as originally promised even though my 5x10 is less than half full! There was not a 5x5 available at the time I originated my contract but they assured me that once one was available that I could have it. The aforementioned as well as their inability to give me an available 5x5 has forced me to pay for more than 18 months longer on this storage than expected. Now for the last week I have received daily phone calls from one of their other offices regarding an URGENT MATTER (my late fee) even though I have continued to pay on time!! No one will talk to me regarding the multiple occasions that management has made costly errors that have prevented me not only from accessing my belongings, to downgrade my storage, to eliminate these unjust late fees or to even apologize for the massive mistakes and harassment of their office. I am absolutely disgusted with this company and if it didnt mean risking the loss of family heirlooms I would stop paying them and file a civil suit. If this company had any sort of compassion or interest in their clients maybe a single person would attempt to resolve this situation. I told them 6 months ago that I would wait patiently before beginning my posting of bad reviews regarding this situation. I waited and now I will begin my series of bad reviews. If there is not a solution to this, apologies, credits, free months of storage, etc., I will also bless them with listing the phone numbers and names of the many people who have been harassing me by leaving me daily messages for 2 simple late fees. They have time to make these calls every day but have ZERO time to call back customers to resolve problems. The service of this company might be OK for people who only have to deal with the front office but just wait until there is a problem and see how much effort they will put into neglecting their customers in exchange for the almighty dollar. I do not expect a phone call, credits, apologies or any of the above requests.
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Cheryl Dunlap
This was the best experience I ever had with securing a storage space. The ladies at this facility were very nice and helpful. However, Lashandra went above and beyond to provide outstanding customer service. She was very nice and accommodating. When you hire hire movers, you are being charged by increments of time. I called when I was on my way and she was available to help make my move as quick and smooth as possible. Its very cold today, so her smile and warm personality made a big difference. She really takes her job seriously and goes the extra mile. Moving can be very stressful, especially in very cold temperatures. Public Storage has my business this day forward and I will recommend my friends and family to patronize the Park City location and ask for Lashandra.
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e byng
I want to send a big thank you to Lashandra for giving me the best service I couldve asked for on all of my trips to Public Storage Beach Park. Thank you for being patient and kind with helping handle the moving situation my family and I were in and giving the best storage deal you could. I appreciate the effort and support you provided me with throughout the time we had together. Thank you, thank you, thank you! I wish you and Public Storage the best!
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Alex Ruiz
Went from pissed off at Public Storage at Golf Rd in Des Plaines IL came to Erica G. In Park City, IL did above and beyond her job... And makes Dennis look like a insult to Public Storage. Im glad that Erica showed initiative and show me that Public Storage knows how to operate a business and not jus hang out while you work. Great job Park City Public Storage. Ill keep my unit because Other Employees still show customer service and DO THEIR JOB !!!
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Hideous Beats
i would like to thank Amy for the great costumer service, she answered all my questions with an awesome attitude and being a business school graduate i know thats very rare since you have to deal with so many people and their sometimes aggressive attitudes. Shes amazing, i was dealing with a few personal problems and just in the time it took to purchase my storage unit i actually forgot about them. Glad i chose this location
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Steven Smith
Express Check-in made it very easy to show up and have things ready. Erica had the paperwork for signing up all ready to go and it took about 3 minutes. Erica was very nice and professional. Because we are military we have moved several times and always need storage units. This is by far the best experience I have had and will return as a customer when we move again in two years. Thanks Erica Steven Smith
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Stephanie Nance
I went online to set up a storage unit after moving back to the Lake County area. To my surprise, when the reservationist called to confirm they hadnt told me the storage unit they had me set up for was a parking space. Even though there was a mix up KEISHA, from Park City Public Storage, went out of her way to get everything straightened out. She is a very valuable asset to your company.
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