Public Storage

Address:	535 S 84th St, Milwaukee, WI 53214, USA
Phone:	+1 414-395-0259
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 13

Reviews 8

Mary Megan

I would give high marks to the onsite staff but not to the company. I will let everyone that I know about my experience, so they dont make the mistakes I did. First, READ THE FINE PRINT!! On the front of the contract it says, and I quote, "Move-in Discount ($1 first months rent)". I used the storage facility for 3 weeks and I paid $1 rent plus $24 administration fee plus 91.87 rent. Hardly $1 first months rent!!! Under "Term and Rent", it states, "If the term of the lease rental agreement shall commence on other than the first day of the month, (as mine did), Occupant shall pay a FULL MONTHS RENT FOR THE FIRST MONTH, AND SHALL OWE A PRO-RATA PORTION OF THE SECOND MONTHS RENT. (Emphasis mine.) Further, "Occupant understands and agrees that under no circumstances will Occupant be entitled to a refund of the first months Rent paid upon execution of the Lease/Rental agreement. This explains why I didnt receive a return call from the district manager when I called and left a message for her requesting a refund. At best, this is misrepresentation, at worst this is fraud. I dont know if the large print or the fine print would hold up in court. They could put an asterisk following the large print to direct the reader to the fine print, or they could just be truthful upfront, and say "this discount doesnt apply to you."

candie candie

I have been a customer at Public Storage several times, as well as a few family members, for temporary and/or long term storage. Anytime I have called or been on site, the employees have always been polite and informative! Recently I stopped in at the 84th/West Allis location just to ask a few questions. Tina was very helpful! She gave me all the information I needed and helped me in deciding what size storage would be practical! *Many times some businesses will push larger units to make a few extra bucks* She even let me know the locations of their other stores for moving convenience and offered to help find if there was availability. Customer service is more than a friendly voice on the phone or a smile in person. So when I do have a great experience with an employee, anywhere I go, I think its very important for the business to know that their employee(s) are doing a great job! Customers almost always remember unpleasant experiences and fail to give praise to those that not only do their job well, but give the company a good reference! Thank you Tina for helping me out! Im sure whichever location I decide on, I will be in good hands! Keep up the great work!!

Rose Cruz

My experience with Public Storage was awesome. This was a very difficult time for us because the house we were suppose to move into in the beginning of October was not ready for us and we were not aware until our truck was already loaded and we were at the house. I was so distraught beyond words. We realized we need to put our things in storage and stay with a family member until we found another place. Well the folks at Public Storage (Daniel Cruz & Amanda) made this so easy for us. All the way to checking out at the end of November it was a great experience. Daniel was so polite and friendly and professional and when you are going through a stressful moving process its just so nice to be able to deal with people who really seem to care. Amanda helped me get in contact with corporate for a question I had for them. I just really appreciate how they treated us and would recommend anyone to use Public Storage. They both made my experience a pleasant one during a difficult time.

Kathalina Lee

Ive wrote a review 2 months ago on how great of a help Amber was and rated this storage place 5 stars when I moved in to my unit; since then I havent gone to check on my storage til last night around 8pm when I got to my storage the first thing I notice was how beat up the top of my storage looked as if someone have broke into it. Screws were coming out and the wall was caved in. So when I opened up my unit yep surely enough my t.v. box was missing... Hoping that its not true my boy friend and I moved stuff around to see if we just missed placed it or something... Nope it was really gone. This location needs better security and more camera esp. Inside where all the storage units are... And to add on I thought it was strange they make you go on Google and rate them 5 stars and write a review when you are at the office doing paper work.

Kayla J.

Do not be fooled by the five stars and comments people give they make you do that when you sign up for a storage unit but they do not tell you that they have a high thrift rate for their location my storage had been broken into as well as several storages around my unit and they did not call or inform me of any break-ins I found out going to my storage to drop more items off if you want to keep the things that you were storing do not go there they do not have cameras they do not have security or any 24 hour security whoever is breaking in does this on a usual the police told me they are there all the time for break -ins and report I wish I knew that before I moved all of my stuff in there they stole so much stuff they had time to take whole boxes and search through my boxes please dont go there you will not get your items back

Ed Foster

Rhonda M. and Amanda provided great customer service. They provided a rapid response to my e-mail reservation with a phone call to ensure that I was coming in to rent the unit that day and so that all would be ready for my arrival. On arrival, Rhonda asked a few questions to be sure that I was renting the right unit for my needs and then took me and my wife to see the unit and listen to what we thought of it for our storage needs. We returned to the office and completed all the necessary paperwork quickly and in good order. They reviewed the process of codes for the gate and access to the internal corridor of our units building, and we were on our way to unload our belongings. Courteous, professional, and timely are the three words Id use to describe their approach.

Larry Smith

I went to get some items from my storage locker amd realized it had been ramsacked and I came and let Rhonda the lady sitting at the front desk know and she was very helpful in telling me what todo and call the Milwaukee Police Dept to get a report of the incident and I asked did you catch the ppl and she said I dont know and by this happening I think you need cameras at every building doorway to see who come in and out and catch the ppl if this happen again or risk losing alot of ppl who use your storage and word of mouth about how unsecure your property is and u will lose plenty business as well.

Deidre Osborne

My daughter and I rented a storage unit today and we were very satisfied in the entire process from viewing the unit to signing all the required paperwork. Rhonda & Cathy were very kind, courteous, and helpful in explaining everything and answering any question we had about the unit. They have packing supplies in the office, even the items we didnt even think of until we saw them like plastic wrap for mattresses. I do recommend making reservations online to get the special rate because you will save a lot of money in the long run. It was a very nice experience, hands down.