US Post Office
| Address: | 1940 Municipal Way, Round Lake, IL 60073, USA |
| Phone: | +1 847-740-6528 |
| Site: | usps.com |
| Rating: | 2.7 |
| Working: | 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 9AM–2PM Closed |
Location
Photos 1
Reviews 24
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Shannon Homan
I was in line, waiting my turn at 1:45. There was approx 6 people in front of me, when I got up to the counter the representative was extremely rude to me and said we are closed and we will not help you!! WHAT kind of service is this?? All I needed was to have a date stamp put on 2 tax envelopes for my business!! They told me no, shut the gate on me, and told me to go buy the stamps at a Kiosk in the lobby! UNACCEPTABLE! I am furious with this facility! I was treated so poorly we will be taking our business elsewhere, I would rather drive to Lake Villa, IL Post Office than be treated like this! I sure hope something is done about this! Xtreme Games LLC
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Victoria Voronkina
Clearly dont follow directions. I was expecting an important package and the mailman just decided not to deliver it. When i called to find out why, I was told he thought the house was still vacant even tho weve already been getting mail AND recieved a confirmation of our new address and that all our mail will be forwarded here. After i clarified everything with the office, the lady said shed pass this information along to the driver. He, in turn, just sent my package back to the sender so now I have to repay for shipping again! Thanks a lot, usps. I should claim this extra shipping charge on my taxes...
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Molly Steiner
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Stephen Vosloo
Extremely rude and dismissive. Rick was attending to my call and simply would not offer any service. This is after I had spent over an hour with USPS main office tracking down a package that was intercepted by Round Lake and then supposed to be re-routed. Poor management by the sound of the rest of people who have voiced an opinion here.
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Tyler Travers
I honestly wish I could give a zero star rating. Never have I ever had such horrendous service. The people who work here are extremely rude and wouldnt even give me the time of day. They acted like I didnt exist, and fluffed me off without any explanation of why I couldnt pick up my package today. Absolutely horrendous service.
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Horst P. Gerhardt
On at least three occasions I have mailed cards to my granddaughter and they were all returned even though I had the correct address and zip code + 4 on the envelope. Somebody needs to explain just how this is possible. By the way she does live at this address. Some training is very much in order.
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Michael Weinstein
Poor service! They add inches to your package then recalculate the cost and deliver your item postage due to the customer. Now I dont feel bad about throwing away the few thousand USPS boxes when I moved my business and reordering all new supplies for the new location!
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Michelle T
Horrible, unfriendly customer service. Ive used this post office with no problem in the past, but my visit today was just stressful. Also, I dont understand why they would leave only one clerk upfront when theres a line of people literally almost to the door?
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Stephanie Amann
I frequently drop off packages here and as of lately been taking over 24 hours for package to scan. when i have had to go to desk always very rude. Dont restock the priority mail boxes. only ever had 2 positive experiences here.
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Tanya Bur
I was sent some photos and there is a sticker with big red letters that says "DO NOT BEND" guess what.... They bent it to put it in my mailbox, photos are ruined!!!! Thanks USPS for caring about peoples mail!
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Michael Nesterowicz
Cant count on when you get your mail it could be anytime between 9am and 8pm and you stop your mail and they still deliver it no customer service
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Chris Baron
Nothing to complain about. Its post office, they doing good job delivering the mail and if you need a service in the office
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Vintage Gardener
Very Helpful and Pleasant people my favorite post office and I come to this one from another town that has a post office.
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M Miles
Ive yet to have an issue with customer service and to be honest I doubt I will. Friendly employees and great service!!
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Austin Coolidge
Average customer service if not a bit dismissive. But they processed my package in quick order.
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Janice Matthies
As far as post offices go, RLBs is filled with customer friendly employees. Its also very clean.
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Paul Gniewek
Not helpful, forced selling, supervisors dont care about poor customer service when mentioned.
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El You-Eye
Very bad customer service, rude and dismissive. Especially guy named TIM.
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2wheel_ pilot
Terrible mail service. Terrible customer service
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Mike Gilbert
Best post office that I have ever dealt with.
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Sergey Weiss
Review posted accidently
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Sergio Zavala
Fast delivery
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Cathy Audu
Clueless ...
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Stephanie Weinstock
Rude people