Madison Communications Inc
| Address: | 21668 Double Arch Rd, Staunton, IL 62088, USA |
| Phone: | +1 618-635-5000 |
| Site: | gomadison.com |
| Rating: | 3.2 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed |
Location
Photos 9
Reviews 18
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Wes Nemechek
I have been waiting just about 3 months for this internet upgrade that has have been advertised on my email and television. I have called multiple times and have gotten different answers on almost every occasion. First time I called I was given an estimate that it would be around 2 weeks until it reached my area. So I waited 2 weeks to call again, when we called again they said that my area was ready for the upgrade but shortly got a call back saying that it wasnt and it would be about 3 weeks. After waiting that time I called again and was told that it would be another 2 weeks to a month. Then I got an email today once again advertising the 100 megabit speed upgrade so I figured I would call again only to be told that it was going to be another month. I am at my breaking point with the complete lack of communication and lies. I understand that this upgrade takes time but this is getting ridiculous. I also realize that cable companies have legal monopolies on towns and the only way to prevent getting screwed by overpriced fickle services is to move. I dont want to have to do that because I really do enjoy this area. As a customer all I want is a clear and concise ETA on when my area will be upgraded. With the amount of money we are spending on cable and internet thats the least thing Madison can do. Thanks and sorry for whichever employee gets to deal with me today.
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Sean Hughes
Where do I start with them. First off in their service area there is no other direct competition. If you want internet it is either Madison, Frontier DSL, or internet through your satellite provider. Cable is solely through Madison. They have a service monopoly on this area and their pricing reflect that. I moved from an area covered by charter, and was receiving double the internet speeds for half of what Madison charges just for their internet package. The internet quality is poor, my internet slows to a crawl, cuts out and I have to unplug and restart my router once a day because my internet begins to slow down if I dont. Spent plenty of time with tech support with no real progress. I even had one guy try and tell me that my over all speed issue was because I use a torrent program for my downloads. Which is just hogwash. especially when he claimed I was having the issues the program wasnt even running. They are supposed to be offering 100 MB internet here soon. I am scared to even know what they are going to ask a month for that. Not happy with the service, but with lack of options to choose from, its either them or nothing.
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Keith Cook
Close to $200/month for cable w/no movie channels, phone and 20mb Internet. Have a house in Missouri and Charter does $121/mo for faster cable Internet, TV and Charter Phone. Internet was horrible since late last year. After many visits to our house since March, (one technicians were here til 9:00p!), multiple days awaiting techs to arrive, swapping modems, tech support calls, and at the end, DAILY calls, we got them to do SOMETHING with the lines and we FINALLY have acceptable Internet! We get some months Internet credit but not the phone line that they MANDATE you pay for to get Internet. Hmmmm......they own the cable that comes into the house too! But we have to PAY for a phone line! Not a happy camper.........I see a satellite in my future.
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shawn tate
Ive been a big supporter of this company. I also spend a lot of money. When you email a person and tell them they are going to lose internet for a bit here and there for a week fine thats cool no problem. Heres the problem...MY internet went down for 11 hours if not more had to use 3.7 gigs of data for a hotspot so my autistic 3 year old could have some background noise and a show playing on tv so he can sleep. Was I offered a bill credit was I offered anything ? NO absolutely not I only pay close to 200 a month. I went from being a supporter to someone who wishes charter would move to town and charter is bad people. OH wait I forgot they charge you just to add channels when they just click a mouse. This company is getting ridiculous
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Deborah Hendricks
I was worried that my only option for service when I moved to a small town would be Frontier but I was pleasantly surprised to find Madison serviced my address. My speed is very fast and the service is super. I did experience a small outage a few weeks ago but they immediately fixed the problem. I am extremely happy with their local customer service and knowing that I also support local business is very important to me. Thanks for the great service!
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Derek Spudich
Great company. Ive heard some complain about thisr customer service but honestly Ive had service with the "big name" communication companies and none of them hold a candle to the small town positive customer service you get from this company. Constantly investing in their infrastructure giving rural customers a quality of service not seen in many places.
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Whitney
Great company that provides superior service. People need to really think and understand what a true gem Madison is, and be thankful for everything they do for our community. Madison provides quality service that other companies are not willing to provide to this area, all while employing local people.
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Darin DeVaisher
I wouldnt even give them a star. There service is the worse that I have ever seen. The prices is outrageous. I would never recommend this company to anybody. I hope another company buys them out. Because nobody needs to go through the headache of dealing with Madison communication.
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Mary B.
Shop Small, Shop Local! Glad to have a locally owned and operated internet service provider in my area. Madison is always willing to help in a very timely manner when needed, but I have had very few issues! I would highly recommend them.
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Aaron Hill
Terrible internet, overpriced, and the only provider for my town...and the guy that came and set it up still had the nerve to try and sell me on it by feeding me a line of crap about how powerful their internet is. Very dissatified.
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Dan Bohnenstiehl
I have no major complaints yet. Yes the price is high but cheaper then satellite and its unlimited. Had a problem with service going out completely, called and they had guys out here when I was able to be here. Excellent service.
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Josh B
Internet is reliable. But the price of the minimal high speed is up to double what other companies would charge. Great service if the cost of service wasnt so much more than other internet providers.
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Nathaniel Spaller
Madison Communications is a great internet service provider. They provide great internet speeds and a reliable connection. I am very happy with the quality service that they provide.
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praise Him
They price gouge. They know they are the only provider in the area and they overcharge. This company is a racket and should be avoided at all cost.
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eric chesney
Great company with great customer service. So glad we switched. The internet speeds are amazing. Only has one problem and the handled it very well.
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Lou Ann
Service is just ok. Prices are far too high!!! In years past had great customer service, no longer the case.
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shelyn g
Very happy with our new faster internet speed. Now eveyone can stream and game at the same time.
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Larry Davis
Terrible Internet service provider, poor customer service. Would not recommend to anyone.
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